QUOTE(esca_flo @ Mar 13 2010, 11:06 PM)
I got same reply from wecare@astro.com email. Even the cust service exec name also same. How hard is it to revert back the firmware. Has anyone check if we use component cable instead of the hdmi will the stretch functionbe there?
I gave the customercare another call and gave her a good 20 minutes of a lecture... She finally gave up and asked me for my number because i kept pestering her for some one who cane let me know how or when this will be rectified.
A guy called me 30 minutes later apologizing for the problem and said that he couldn't give any date due to the weekends and the managment won't have any meetings till monday.. but he said the strech will be restored and due to the number of complaints he said it will be sooner rather then later.
he also promised to call me back on monday with an update because i said if they are gonna take 2 ~ 3 months to rectify this i want them to come and take this decoder, shove it up their asses and give me my old decoder back..
All i can say is keep calling astro (i plan to call again tomorrow) seems like they are under pressure. if not, then just terminate byond. pay the stupid penalty, and get on with ur lives (that my plan anyway). Astro has been pulling a lot of crap these past years..Boxoffice suddenly started sucking.. then Kirana was removed now aruna.. now this stupid stunt...