Hah! After much pushing and prodding, checked the order status today, and it had moved to "Work In Progress".

motherboard

Yup confirmed. Mine also moved into the same status.

Then, you guys cannot claim for freebies? They are so clever ...

finally...ive talked to a very good rep here.....finally!!!!

finally got the r2 mobo n heatsink product code. the prices he told me is far cheaper thn the other sales rep.

word of advice if yer trying to upgrade. dont tell them yer upgrading coz they wont allow u to upgrade. just tell them you WANT to buy the part. don not mention the word upgrade. and make sure it is the part you want. like ive asked them "is this the mobo that supports the i7 proc?" just make sure of coz they will have a habit of pulling out part tht is related to yer service tag. now i can place my order on the 920xm.

ps.....also try to get the product code from them whn they found they found the part for it. so if  you get dc u can ask them to search for tht code. n it will be faster. saves you like 20 mins.

so how much dell charged u for the 920xm? and ur current proc how? sell to garage sale or trade in with dell? hehe

Calling Dell now, been passed around to 2 different person, trying to get to the sales department manager. Checking the length of the phone being put on hold, currently at 35 minutes. That's Dell's service, folks!

The number you gave me does not have the option to speak to a CS agent, teikwing. Only option to check the automated order status tracking.

The number you gave me, Option 3 = "if you're finish". Selecting that ends the call.

1-800-884-4432.

1-800-88-4432, mate. been calling the number all these while and i always get thd option to speak to a cust care consultant.

Signed in to refresh the order status, after trying to get to Dell's sales dept. manager for the 43th time, this is what I get:-

Funnily, the case manager I had been assigned to, by the name of Sara, is not working today, but she is assigned my case. Trying to get rid of me?

12 minutes till my next call.

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Added on February 18, 2010, 12:51 pm

Pardon the extra 4, but that is the number I called. I don't have option "3" as what you described. Probably calling from cellphone?

WTH they actually doing,

You call the number that twing gave you?

Mine is even worst,still in Order received status,if tomorrow still the same it will be 14 day as well.

Scrambling for more excuses for the coverup. The taking order part is speedy as usual, solving this conflicted nonsense? Pass me around like a football. Nice Dell!

I think it doesn't matter, the front desk, sales department, case conflict department and customer care already know me by now, after 43 calls.  My SA finally called me just now, but I said back to her that I don't wanna talk to her and listen to her prescripted excuses about my order status, and I want to talk to someone higher up. Of course, as predicted, the manager is busy, apparently from conference call since 9 am I called just now. Must be a hell of a conference call, almost 4 hours!

Ooops, time to call them again!