Signed in to refresh the order status, after trying to get to Dell's sales dept. manager for the 43th time, this is what I get:-

Funnily, the case manager I had been assigned to, by the name of Sara, is not working today, but she is assigned my case. Trying to get rid of me?

12 minutes till my next call.

---

Added on February 18, 2010, 12:51 pm

Pardon the extra 4, but that is the number I called. I don't have option "3" as what you described. Probably calling from cellphone?

Scrambling for more excuses for the coverup. The taking order part is speedy as usual, solving this conflicted nonsense? Pass me around like a football. Nice Dell!

I think it doesn't matter, the front desk, sales department, case conflict department and customer care already know me by now, after 43 calls.  My SA finally called me just now, but I said back to her that I don't wanna talk to her and listen to her prescripted excuses about my order status, and I want to talk to someone higher up. Of course, as predicted, the manager is busy, apparently from conference call since 9 am I called just now. Must be a hell of a conference call, almost 4 hours!

Ooops, time to call them again!

Good day to you.
Yes, for all the Alienware 11x orders, there are part shortage in Dell Production.
We are expediting the schedule for you. Yes, tentatively the schedule will be on 1st week of March.
I will keep an eyes on your order and speed up for you.

Sorry for the inconvenience cause to you.

Thank you and have a great day !

Any update from your side, ff8ong and teikwing? I don't wanna think that you guys are currently on hold through that "mandatory" dreadful 30+ minute hold phonecall, but I fear that may be the case.

Don't back down with these idiots. If you can't get a satisfactory answer, elevate the query to a manager.

Another update, but I refuse to make myself happy for it. Bridget has confirmed what Ross Lai, my new SA, has said in that quoted post I posted, my order has completed production and assembly, now waiting for an assigned flight number for the trip from China to Malaysia. She said, if they manage to get a flight detail by today or tomorrow, the package will be in my hands by middle of next week.

It looks like a significant improvement, but again, I'm not gonna believe it until I see it. If this works, I URGE others to do the same too, and teach these clueless morons a lesson. I want to share this moment with you guys, not having it alone.

well mine was at 'order received' from 5th till 17th Feb before it moved to WIP. 2 weeks as well. 

Hi Jason,

Good day to you and understand your concern.
For now, the latest update on the Dell Production – there is multiple Parts Shortage for this model. The production is support for the whole Asia Pacific as well.
We understand the long wait here and this impact for all Alienware models.
The Dell Team is working out very hard on this and will expedite for you once again.

I will keep an eyes for you J

Thank you and have a great day !

ff8ong,

Ask for higher up. Keep asking until they relent. Ask for someone in the managerial position. Asking information from the SA is like reading notices on the wall, it's there and offer nothing more than what's already written.