how come urs so fast already work in progress?
ur EDD is when?
mine still not moving.. sienz arr..

Calling Dell now, been passed around to 2 different person, trying to get to the sales department manager. Checking the length of the phone being put on hold, currently at 35 minutes. That's Dell's service, folks!

The number you gave me does not have the option to speak to a CS agent, teikwing. Only option to check the automated order status tracking.

The number you gave me, Option 3 = "if you're finish". Selecting that ends the call.

1-800-884-4432.

Signed in to refresh the order status, after trying to get to Dell's sales dept. manager for the 43th time, this is what I get:-



Funnily, the case manager I had been assigned to, by the name of Sara, is not working today, but she is assigned my case. Trying to get rid of me?

12 minutes till my next call.

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Added on February 18, 2010, 12:51 pm

Pardon the extra 4, but that is the number I called. I don't have option "3" as what you described. Probably calling from cellphone?

Already send an email to my SA, check what is going here. I hope is not CNY excuse again. Next week will be 3rd week, i will bomb then like hell if it come later than 1st week of march.

Look at that awesome looking box!



While the buyers here have to contend with slow-as-molasses-moving order phase, the Americans are already receiving theirs. Pictures from a member named BigTymer at the NBR forum.

Any update from your side, ff8ong and teikwing? I don't wanna think that you guys are currently on hold through that "mandatory" dreadful 30+ minute hold phonecall, but I fear that may be the case.

Don't back down with these idiots. If you can't get a satisfactory answer, elevate the query to a manager.

Another update, but I refuse to make myself happy for it. Bridget has confirmed what Ross Lai, my new SA, has said in that quoted post I posted, my order has completed production and assembly, now waiting for an assigned flight number for the trip from China to Malaysia. She said, if they manage to get a flight detail by today or tomorrow, the package will be in my hands by middle of next week.

It looks like a significant improvement, but again, I'm not gonna believe it until I see it. If this works, I URGE others to do the same too, and teach these clueless morons a lesson. I want to share this moment with you guys, not having it alone.

Your system completed assembled, in transit to Malaysia on next week. Delivery arrange within next week too. Will arrange to the new KL address instead of Taiping.

Also, it also serves as a reminder for them to keep up the standards instead of slacking off because customers are forgiving enough to let them too. Your recent purchase probably allows a lenient expectation because it is your first experience with Alienware, but if they can manage a speedier delivery system without me prompting them in the past, what excuse should they have to allow them to slip past that past standard to what it is now?

Funny how striving to better oneself doesn't seem to be the target folks around here adhere to. The irony is, these blasé attitude gives more room for Dell to slack off instead of buckling up.

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Added on February 19, 2010, 6:23 pm

Congratulations!

See? Without these reminders and calls, I'd think you'll never get to this stage this fast.

It's about what is your right, not about punishing them to kingdom come. With thus exercise, Dell now knows that if expediting of the order is required, they know they can do it. In the long run, it too will benefit future buyers. You never know until you try. And it's proven now that it is possible if you try.

It's easy to ask people to be patient when your need doesn't require it. Put yourself in the other guy's shoes for once.

Okay I'm done with this. Let's concentrate on receiving the package and benchmark the hell outta the damn thing! After all this effort, I'm not gonna let it go to waste.

I'll check with the first MW, Crysis, Crysis Warhead, Far Cry 2, C&C 3, Fallout 3, Red Alert 3, Grid and my favourite all-time PC game, Civilization IV.

I'm shopping around for options on laptop sleeve, a new gaming mouse, and of course, still looking for that elusive Asus BD-ROM external drive powered by USB alone. I've narrowed the mouse down to Razer Mamba. Also looking for a good set of headphones, and seriously interested at the Psyko lineup. Otherwise, I'll just get Razer Megalodon or Carcharias.

Ok.Do update us if you able to get free of the Targus case.
Want to ask are we able to customize the name on the plate behind the plate?
Also wat is avatar that we select(Alienhead Glow,Alienhead Glow,Etc) ?Is it the logo at the front of the AW?

Looking at h0M3bReW3r's case, several factors comes into light.

1. I don't know about anyone here, but if I get a hard drive based laptop, I would NEVER flip or move around the laptop while it is booting up. Especially during first bootup. Just look at how he treats it during the unboxing video. Flip left, right, even tip it up and under so that he can video-record the underside for the lighting on the exhaust port! Now either the HDD itself has SMART capabilities to autoshut to prevent HDD head diving into the platter itself or not, this is a big no-no! Those action alone may have created bad sectors onto the drive, even more critical when it is his first bootup!

2. From what I read, his OC is fine with 1.6, but crashed at 1.73. Question is, where did he do his overclocking on? On that soft bed he did the unboxing? Covering the exhaust port underneath the laptop with bedsheets is only asking for trouble, especially when you are OCing the laptop. Heat needs to dissipate fast, and covering the only exit vent will only cause internal temp to rise and eventually? System shutdown due to excessive temperature.

3. Personally, I'm happy with 1.6Ghz. I plan to OC it that way. From the hardwareheaven review, the OCing penalty is almost begligible, only 1C temp rise. Stressing it to 1.73? Well, take it this way lah. I had engineering samples of the Athlon FX processor years ago during my overclocking days. Even with these engineering samples which are supposed to be superior than retail version, you are still up to a measure of luck to see if your batch overclocks better or performs only slightly better than retail processors. You take chances, there is no sure thing when it comes to overclocking. Too many variables are involved, INCLUDING the ambient environment variables like ample airflow, circulating surrounding temperature, your method of transporting away the hot air away from the processor so that it performs better, and such.

The point here is, the laptop performs fine as it is advertised. If you're buying it based on its overclocking abilities, then it is already the wrong reason to buy it. Alienware, IIANM, never advertised it as overclockable-steady nor does the machine itself is intended to do so. Only the hardware geeks among us who wants to push the poor little thing to its limits would want to risk doing so.

EDIT: Reading back again, it's reported that he hasn't any temp issues. In that case, more like it is about the power draw from the power supply unit. Undervolting may work, but that remains to be seen, or tried by the guys who already have their M11X.

Again, this happens only during the excessive 1.73 overclock. I'd take 1.6 anytime and be happy with it. Don't know how much faster you can do things with a mere 0.13Ghz of extra processor speed.

Also important point brought up by NBR member krackmonkey:-
Incidentally, an A01 BIOS is already in the Dell Support section at this link. Whether this is already the one in the M11X when it ships or a new one, I cant tell since I have not received mine yet.

Long story short, relaaaaaaaaaaaaaaax.

Looks like they're speaking the truth. A refreshing change.



Shipped!

there's a 12 months zero interest plan installment scheme if you're buying from dell

edit:- only for maybank credit card btw

Those wanting to upgrade their warranty from 1 year to 3 years with complete cover, can do so but need to call in to their SA right when they get their notebook.

You'll pay slightly more than the RM473 listed in the system.

Already send an email to my SA, this time i    them already. Ask them stop telling me excuse.
I have no other option since my order remain in "order received" for 2 weeks till today, which company take 2 week+ to receive customer
order

Ya, my payment also clear on 5th feb but yet till today nothing happen

Summore the customer service make me mad, didnt receive their mail.

I don't mind waiting,but at least update the real status to me and provide me EDD is fine already but this
is al little bit too much. Maybe this is because my unit get very low price?RM3690 will be last to get received

the 1-year-premier warranty isit an international warranty? if somethin happens to ur laptop but ur not in malaysia, can u send it for repair at the local dell of that country under the 1-year-premier warranty?

tmr sunday they working meh? i tot they off on saturday and sunday?

Sigh, the goddamned flight is to Penang, not KL! Confirm that the package is already in Penang International Airport, and will only make its way to KL tomorrow. As the window of delivery shrinks to 24 hours (I dare not kacau my rest time on the 24th, as I'll be flying the sector to Adelaide), this is getting really really critical.

The local shipping agent is YCH, and already called them. They have the details of my order based on my order number, but it is a placeholder with no details in it(gave my order number, they captured my name but nothing else). Why the freaking hell they fly it to Penang when the order is from KL, God only knows!

11-Feb-2010 Order Received
17-Feb-2010 Work in Progress
19-Feb-2010 Manufacturing Build Complete
19-Feb-2010 Ship from Factory
20-Feb-2010 Uplift
21-Feb-2010 Cleared Custom

That is my current status for my M11X

Here's mine

11-Feb-2010 Order Received
17-Feb-2010 Work in Progress
20-Feb-2010 Manufacturing Build Complete
20-Feb-2010 Ship from Factory
21-Feb-2010 In Transit
21-Feb-2010 Uplift

Seems not too far away already ... yea!

@teikwing
Dont forgot a Malaysian Unboxing Video!

Posting from the M11X itself! Damn, even at its stock speed, this thing is FAST!