Welcome Guest ( Log In | Register )

Bump Topic Topic Closed RSS Feed
10 Pages « < 3 4 5 6 7 > » Bottom

Outline · [ Standard ] · Linear+

 DiGi Fans Club & Enquiries V7, Always the smarter choice

views
     
SweetPuff
post May 6 2010, 01:05 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


http://www.digi.com.my/prepaid/why_prepaid/pre_bv_friends.do

11 digi and 4 non-digi.
SweetPuff
post May 6 2010, 02:54 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(-Y- @ May 6 2010, 02:24 PM)
thanks mate. guess digi cant beat celcom. 15 fnf for all number including celcom. hope digi can revise it.
*
DiGi also have to find ways to untung mah... tongue.gif else how to pay my salary/bonus or upgrade network etc...

Anyway, if close family, maybe can consider converting to DG Family to save even more?

This post has been edited by SweetPuff: May 6 2010, 02:55 PM
SweetPuff
post May 7 2010, 05:49 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(techmostwanted @ May 7 2010, 05:04 PM)
Wanna ask this stupid charges from digi.

I checked in OCS with the last calls i made is still fresh in my mind which i made 1hour ago, the OCS did shows the latest calls i made. And I didn make any phone call the passed one hour as I was driving. So, the total bill is around RM1.50

Then i check in 128*1*1 , it shows me RM2.30!

WTF is happening? if two days it charge me extra RM0.80, what will it be when it reach the end of the month?

Please enlight me.
**The customer service sucks, i told him i remember the call i made today, he keep on saying the OCS is not updated. But now it is showing the updated number i called. And worst is, he told me to wait till end of the month, and he said "u will remember the numbers u made for this month, dun worry, u can check when the bill come" ........HOLY shit, how can i remember the calls i made the whole 30days???? doh.gif  doh.gif  doh.gif
*
Hey there. Can PM me your number? I'll pass this to one of the team leads in customer service.
SweetPuff
post May 8 2010, 02:59 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(techmostwanted @ May 8 2010, 01:50 AM)
sry, im not comfortable in giving number. but right now, the total amount snowballing to RM3!!!!!!!!!!!!!!! OMG, DIGI is charging me even i didn make any calls!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

holy crap, if this becomes RM5 tmrw, i sure shoot DIGI 99 in their service center tmrw.

and keep in mind i didn even turn on my phone just to test this out. i using other number.
*
That does look worrying and suspicious. Don't wait lah. Just go to the service center to sort it out. Could be a billing issue. But all the best to you, as I can't assist without looking at the data that could be provided by knowing your mobile number. You didn't subscribe to anything or kena sms scam, right?

Anyway, what I can do is run a check with our customer service guys to see if there is a spike in incidents like this.

This post has been edited by SweetPuff: May 8 2010, 03:00 AM
SweetPuff
post May 10 2010, 11:54 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


@techmostwanted
If you need further clarification, what you can do is PM me your mobile number and I'll get someone to run a check and give you a call.
SweetPuff
post May 11 2010, 11:06 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(ravenlost @ May 10 2010, 05:18 PM)
Using wap.digi.com.my got charge r? I thought its free within digi wap site.
*
Yes, still got charge. Other wap sites like digi music will not have charges though.


On another note, DiGi Online Store is now offering Samsung phone bundles --> Omnia Lite and Omnia Pro with free reload worth RM200
free 30MB Mobile Internet usage worth RM300.

http://shop.digi.com.my

Do let me know what you think of it.

This post has been edited by SweetPuff: May 11 2010, 11:11 AM
SweetPuff
post May 11 2010, 04:05 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(xavi5567 @ May 11 2010, 02:16 PM)
digi very funny la.. 30mb internet usage worth rm300.. since digi advertise rm5 perday for unlimited internet d ma.. should give it as 60 days unlimited internet la..
*
It's different.

One is unlimited per day. The store offer is kira by total data usage.
SweetPuff
post May 11 2010, 10:33 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


@dark.knight
Can you PM your address? I'll get someone to look into it.

@uhlaw
Can you PM me your number? I'll get someone from customer service to help you out.


Added on May 13, 2010, 3:56 pmDiGi staff got our first look at our new CEO today. He'll start work on Monday.

Ya. The botak guy in the middle. The fella on the left was our previous CEO.

user posted image

Our new CEO from Denmark likes badminton apparently... tongue.gif

This post has been edited by SweetPuff: May 13 2010, 03:58 PM
SweetPuff
post May 14 2010, 12:24 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


Smart Plan is basically a call plan with a heavy emphasis on data. So should work for all phones.
SweetPuff
post May 15 2010, 12:26 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(mikecmy @ May 14 2010, 11:24 PM)
DiGi's MNP service is uh.... I tried to MNP but say i reach my quota... wth~!
*
Sorry. I don't get you? You're trying to MNP in or out of digi? We never should give you trouble if you're porting out.


Added on May 15, 2010, 12:31 am
QUOTE(chiahau @ May 14 2010, 10:03 PM)
Thanks dude, but your SUPERVISOR SAID CANNOT!
laugh.gif

I wonder if your staff is really good or really good at talking crap..
Sad to say, really thumbs down to those so called "SUPERVISORS" that do not even know their own package~"
Waste people's time running up and down Digi Center for no good reason at all..
Super disappointed..
Hope can buck up~"
*
Sorry you have to go through that. Well, there's a lot of stuff to keep track of though, to be honest. I myself can't claim to know things inside out. But that being said, yes, things could be better. I'll raise this up to the appropriate head. You got that answer from a store personnel or our Customer Service dude? If it's from one of the stores, can let me know which one?

The answer to your question is already in the 1st FAQ:
QUOTE
Q1.   I have an existing Nokia X6 / HTC HD / iPhone / other smartphone. Can I subscribe to DG Smart Plan?
A1.  Yes.
Nothing magical about the Smart Plan. It's just like our other Postpaid plans. Only difference is that it caters for people who uses data much more than making calls.

This post has been edited by SweetPuff: May 15 2010, 12:39 AM
SweetPuff
post May 17 2010, 11:17 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


You guys seen this?






SweetPuff
post May 18 2010, 12:47 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


Yep, for world cup. But... what's in the yellow ball?
SweetPuff
post May 20 2010, 03:00 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(ndragon @ May 20 2010, 12:09 PM)
i just saw this on my fb homepage.. how true is this.. ? i browse thru digi site "LIGHTLY" and saw nth.. anyone?
[attachmentid=1585150]

after posting this for few mins.. i googled and the results came back from gsmarena..
http://www.gsmarena.com/0facebookcom_launc...r-news-1669.php

and this is the facebook link

http://blog.facebook.com/blog.php?post=391295167130

digi malaysia will be listed soon it says..
guys.. hooray~?
*
Not officially launched yet. Seems like somebody jumped the gun tongue.gif
SweetPuff
post May 21 2010, 12:24 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(Dannyl @ May 20 2010, 03:08 PM)
People say DiGi has the best CS among telcos in Malaysia.  I guess this is before MNP.  After MNP was introduced and I jumped from Maxis to DiGi, I realised the OCS don't know their products well and sometimes change their statements after I ask a few more times.  It's scary, man...
*
Personally, you can be sure Customer Service for any company will have some inconsistencies, since we are all dealing with human beings. Everyone's bound to have some bad days at work. And with the speed and complexities of the promos and services being offered today, you can be sure that the time of training as well as understanding of a particular product will be shorter. And not everyone will be able to absorb at the same pace.

That being said, this should never be an excuse to give 2nd best effort when it comes to dealing with customers.

If you have a less than happy experience with any of DiGi's customer service channels, do drop me a PM and I'll personally liaise with customer service heads to highlight it.

Excellent Customer Experience is one of our key values this year, btw.

This post has been edited by SweetPuff: May 21 2010, 12:25 AM
SweetPuff
post May 24 2010, 11:45 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


Haven't launch yet ma... maybe that was a preview or test run...
SweetPuff
post May 24 2010, 11:00 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


Whoa. That's a lot of $$$. You double checked your statement? Need me to clarify with Customer Service?
SweetPuff
post May 25 2010, 02:59 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


Chill. Launching... soon tongue.gif
SweetPuff
post May 26 2010, 12:40 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(twL @ May 25 2010, 06:31 PM)
really?
i cant wait so long for it,
why Digi suddenly canceled the service?
*
Not officially launched also. Wait ler. Soon.

I'm just guessing that digi was conducting some tests and facebook jumped the gun and announced it early.
SweetPuff
post May 27 2010, 11:15 PM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(twL @ May 27 2010, 08:47 PM)
yes, now i can login d,
i forgot is yesterday night or today morning,
i tried to login,
but still failed,
after i read ur post,
i try again,
and i success! smile.gif

thank you,
digi!
*
I didn't do anything! But really, officially launching... soon!

This post has been edited by SweetPuff: May 27 2010, 11:16 PM
SweetPuff
post May 31 2010, 10:17 AM

Look at all my stars!!
*******
Senior Member
2,021 posts

Joined: Jan 2003


QUOTE(bsb85my @ May 31 2010, 09:50 AM)
i realize that digi charge me 10cents every time i view 0.facebook.com.
I thought it's totally free??  hmm.gif
btw, is this the correct way to surf facebook?  icon_question.gif  this is how i do: using N82..open web browser..type in 0.facebook.com...then connect using Digi Internet.
*
You got open images/photos or not? And anyway, belum officially launched lagi maaaaaaa. Very very soon!


Added on May 31, 2010, 10:19 am
QUOTE(mikecmy @ May 29 2010, 09:44 PM)
anyway, anyone knows the sms charges for digi prepaid ? tq. jeje
*
This link might be helpful. Or are you using one of the much older call plans?
http://www.digi.com.my/prepaid/callplan/rate.do


Added on May 31, 2010, 10:26 am
QUOTE(whoopa @ May 30 2010, 07:07 AM)
hopefully sweet puff can tell digi their phone packages to be honest abit crappy la .. i mean 3 phones only? and also the other one is which is not for internet also lousy ... come out with better phones. dont keep on targetting iphone la ... lol
*
Which phones packages you're referring to? The ones from our Online Store?

This post has been edited by SweetPuff: May 31 2010, 10:26 AM

10 Pages « < 3 4 5 6 7 > » Top
Topic ClosedOptions
 

Change to:
| Lo-Fi Version
0.0520sec    0.57    7 queries    GZIP Disabled
Time is now: 28th November 2025 - 07:22 PM