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 DiGi Fans Club & Enquiries V7, Always the smarter choice

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SweetPuff
post Jun 24 2010, 11:36 AM

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QUOTE(bingozero @ Jun 23 2010, 09:49 AM)
Just switch the handphone off.
*
Or switch to Airplane Mode.
SweetPuff
post Jun 24 2010, 11:43 AM

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QUOTE(twL @ Jun 21 2010, 11:14 PM)
already waiting for more than 2 weeks, y no any news on Digi MiFi yet?
*
Soon. Product guys are working out the details.
SweetPuff
post Jun 24 2010, 04:22 PM

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Response too good. So we need to headache over how to fulfill the demands of our passionate customers. Launch it late rather than launch it half baked.
SweetPuff
post Jun 25 2010, 02:46 PM

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^ Agree smile.gif
But then again, I'm just the webmaster.

This post has been edited by SweetPuff: Jun 25 2010, 02:47 PM
SweetPuff
post Jun 25 2010, 03:43 PM

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^ Copy and pasted directly from the email I got from the guy handling the voucher:

1. Yes, customers can use more than 1 vouchers at the same time to purchase phone, provided that:-
a. The owners of the vouchers are there to verify (e.g: if Mr A has 2 vocuhers, can use together, if Mr A & Mrs A combining their vouchers for 1 purchase, both of them are there to verify)
b. Alternatively, the owner of the vouchers must state with authorization letter

2. Sorry, not for phone bundling…..

This post has been edited by SweetPuff: Jun 25 2010, 03:44 PM
SweetPuff
post Jun 29 2010, 12:32 PM

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QUOTE(chiahau @ Jun 25 2010, 09:18 PM)
Try pressing products and services, new services and finally there is a option to speak to customer care consultant.
Or you can click broadband and choose to inquire.
Btw, DiGi customer service is pretty much so and so only~
*
Try this guide:
http://www.digi.com.my/support/after_suppo...up_after_ivr.do

You can click on the boxes to the right of the image.
SweetPuff
post Jun 30 2010, 11:54 AM

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QUOTE(nanakopy87 @ Jun 30 2010, 11:49 AM)
guys,i want to ask.
i plan to change my prepaid plan to the smartplan RM68 becoz of the internet thingy.i wan to ask,can i take this plan without taking the phones?
*
Of course. You'll even get to transfer up to rm500 of your current prepaid credit to Smartplan.
SweetPuff
post Jul 1 2010, 01:09 PM

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QUOTE(nanakopy87 @ Jun 30 2010, 12:03 PM)
i see.still don't know if its worth or not.i take this plan because i sometimes need to use phone to surf net.but some places no wifi.
i don't sms ppl and call ppl much as i use msn more,nowadays XD
1 more thing,do their bills come wit those duno wat charges like goverment tax charges etc?
*
All phone bills comes with government tax, bro.
SweetPuff
post Jul 2 2010, 05:21 PM

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Dun worry ler. If Zero FB gets discontinued, you'll hear from me first. tongue.gif
SweetPuff
post Jul 2 2010, 06:02 PM

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Still there. before anyone can terminate a digi service, they will have to inform me tongue.gif

What phone digi is bringing in next? That one you know I know lah...
SweetPuff
post Jul 3 2010, 04:33 AM

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Nothing to do with geng-ness or being powderful. It's all about communicating to customers ler.

Since I manage the website, it's my job to know the status of our services. Else an outdated website is a cause for concern. That being said, I'll admit that nothing is perfect tongue.gif
SweetPuff
post Jul 5 2010, 11:11 AM

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QUOTE(fruitie @ Jul 5 2010, 09:03 AM)
Yes, but in that case. You better switch to DG50 and make your GF's DiGi as your supplementary line. You can call, video call, SMS and MMS all you want for unlimited free. Only DiGi gives unlimited free unlike other telcos with limited hours.
So, every month's minimum charges for both of you will be only RM 80. biggrin.gif
In a way, you do not need to spend until RM 150 for the free calls. biggrin.gif
*
And your gf can opt for either a prepaid or postpaid line.
http://www.digi.com.my/postpaid/digi_postp...upplementary.do


Added on July 5, 2010, 11:12 am
QUOTE(mengsuan @ Jul 3 2010, 09:48 PM)
I can't help it to get my FB zero to be really zero. It's a bummer.
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What phone you're using again? Got some stuff running in the background like weather updates or a-gps downloads?


Added on July 5, 2010, 11:21 am
QUOTE(mikecmy @ Jul 3 2010, 11:05 PM)
@Puff : any updates on phone coming soon?
*
Can't tell, bro, even if I know. But I'm sure there's an expected phone down the horizon...


Added on July 5, 2010, 11:51 am
QUOTE(grunge @ Jul 4 2010, 10:49 AM)
Hi,

I think this is a common problem for some, but just want to see if there's any solution to it. And sorry I don't have time to go through all pages in this thread yet.

*
Using iPhone without an unlimited data package is pretty risky, bro. I'm sure there's some sort of settings on the phone to disable data, I'm pretty sure that there's an App for it. Just need to be careful when you are roaming.

This post has been edited by SweetPuff: Jul 5 2010, 11:52 AM
SweetPuff
post Jul 5 2010, 05:52 PM

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By 25 August, if I remember correctly.
SweetPuff
post Jul 5 2010, 09:56 PM

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@grunge
Please PM me your name and mobile number and the amount you were billed. No promises, but I'll highlight your case to the bosses. But in all honesty, if it's a phone setting issue, there's very little you can do about it.

If you have to borrow from loanshark to pay your phone bills, you might wanna have a re-look at the management of your expenses. And really, never ever consider loanshark. Nothing good will come out of it. Coz it will cause your loved ones will suffer.
SweetPuff
post Jul 6 2010, 04:01 PM

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QUOTE(PrinceCaspien @ Jul 6 2010, 10:08 AM)
since your are still a student, why want to waste money on expensive phone, later get stolen again the you'll get more poorer, there are a lot cheaper phones out there that can still do the same like 5800....

it's your choice after all right, use 5800-malulah but use nexus-proud....hehe....smile.gif

cheers
*
I think it's really important to live within your means as a student. You can always make up for it during your working years. Even then, have to pandai-pandai know your limits lah. Heard too many horror stories from friends working in the banking sector about young people getting declared bankrupt.

Getting an expensive phone, is a monetary commitment.


Added on July 6, 2010, 4:02 pm
QUOTE(twL @ Jul 6 2010, 10:16 AM)
the pricing details of Digi MiFi not suppose to be announce by today?
*
Today is a long way to go bro tongue.gif


Added on July 6, 2010, 4:04 pm
QUOTE(ViRaViRa @ Jul 5 2010, 09:55 PM)
Cool, just noticed something......I thought that postpaid users cannot choose their own bill statement date? It is assigned by the system, no?

SweetPuff, care to explain? I wish I could change my statement date too if possible
*
Good catch. You can't choose anymore! I've got that rectified already tongue.gif


Added on July 6, 2010, 4:12 pm
QUOTE(fruitie @ Jul 5 2010, 11:32 PM)
@grunge:

Erm... I thought data has a max charges whereby once it hits the max figure, users will not be charged anymore? SweetPuff, appreciate your input on this.

*
If you're on some digi data plan, there will be a cap, so at least you're protected from unforeseen data charges. Not sure what plan Grunge is on. I'll get customer service to revert.

@grunge
I wouldn't call Fruitie a big digi fan. Just see her rants in DiGi Campus and you'll understand. tongue.gif But I think she does give a fair opinion on DiGi services.

I mean, I myself would not call our products and services being perfect or pretend that they are.

This post has been edited by SweetPuff: Jul 6 2010, 04:12 PM
SweetPuff
post Jul 7 2010, 02:08 PM

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MiFi plan got rebates. So need to factor that in prior to deciding. We'll out up a comparison soon

This post has been edited by SweetPuff: Jul 7 2010, 02:10 PM
SweetPuff
post Jul 7 2010, 10:13 PM

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QUOTE(whoopa @ Jul 7 2010, 04:46 PM)
where is the biggest digi store ah? i got voucher rm240 can buy what ah? got camera to buy ah?


Added on July 7, 2010, 4:50 pmsweetpuff the digi installment plan not updated one .. only updated the first page nia from 88 to 60 ...
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Sorry, which page you're referring to?

My role as webmaster stretch beyond digi.com.my and daily operational work, so I might not remember every single detail unless I'm sitting in front of my laptop. sad.gif

Biggest DiGi Store? In terms of size, I think SoHoKL is the biggest. But I'm not so sure about the selection of phones and accessories.


Added on July 7, 2010, 10:18 pm@grunge
You're not the only one having this problem, I'm afraid.
http://forum.lowyat.net/topic/1481231

I'll try to get a reply from customer service personnel tomorrow. Was on leave today.

This post has been edited by SweetPuff: Jul 7 2010, 10:18 PM
SweetPuff
post Jul 9 2010, 11:35 AM

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QUOTE(twL @ Jul 7 2010, 05:23 PM)
actually they have updated,
the price of phone already increase,
mean we pay more on phone but pay less on plan,
the 1st page information is SAVING PRICE,
not RRP... sad.gif
*
You mean this?
http://www.digi.com.my/iphone/getone_want_iphone.html

I thought RRP reduced?

What's the confusion about eh? Sorry lah. I didn't pay much attention to the iphone plans. If you have questions about the plan, I'll channel your questions to the people handling iDiGi.
SweetPuff
post Jul 9 2010, 12:01 PM

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Fear not, I'm arranging a meeting with the iDiGi guys to clarify for you (and to help me understand the d@mn thing).

What will help I think is to have a few examples laid out, IMHO.
SweetPuff
post Jul 9 2010, 02:31 PM

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You will lose the rebate if you terminate earlier. Well, you can say that the rm360 is 'advance payment' in a sense.

Q3 Is there a contract tied to this plan and can I terminate my subscription anytime?

A3 There is NO contract and you may terminate your subscription anytime. However, you will not enjoy the RM30 rebates for the 1st 12 months if you decide to do so.
Eg: Terminate after month 11 – Rebate of RM30 forfeited

Small sotong plan mah.. less plans to support = less headache (I guess) tongue.gif


Added on July 9, 2010, 3:07 pmIn meeting with iDiGi guys now. Basically. The new iDiGi plans are using new pricing models. Will update everyone later.


Added on July 9, 2010, 3:32 pmOk. Here's the deal with the new iDiGi plan:

It should be viewed as a revamped plan, so shouldn't really be compared to the old plan. We're working on a new price chart and also some examples to help everyone understand.

In summary, with the new iDiGi plan, you'll save a little less upfront, but will eventually save more during the course of the contract.

This post has been edited by SweetPuff: Jul 9 2010, 03:32 PM

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