me oso.... yest night kinda shitty.. modem keep blinking red tho connected.. weird

can't play league of legends, usually can... screw P1!! ARggghhh

Hi,

Kindly provide us your account number as requested earlier.Appreciate your kind co-operation.

Thanks

Regards,
Lowyat_P1W1MAX

Hi,

Glad to hear that.Kindly monitor your connection and revert to us if you need any assistance.

Thanks

Regards,
Lowyat_P1W1MAX

This post has been edited by Lowyat_P1W1MAX: Oct 19 2010, 05:25 PM

As promised, earlier today at noon, P1 technician came to check my problem. It's seems that my condo which is located on the 11th floor could not get the best reception. Only 5th floor and lower can get the best reception.

So I guess, last year reception was only my luck? From August until December 2009, I can get around 0.8Mbps-1.3Mbps. The best part is, after the technician left, up until now.. I cannot log on to the internet, AT ALL. The modem lights just keep blinking red and yellow, but no connection established.

Anyway, it's final. I'm going to cancel my subscription this Saturday. I see you guys on the other side.

P/S: I'm surfing now via Maxis Broadband. This weekend, I'm gonna try UMobile.

Bro mono r u still in contract or not?..or they give an option that u can terminate without penalty

now, this is what we called "surfing" the internet

yeeeHHHAAAaaaaaaaa



* via Maxis Broadband

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Added on October 19, 2010, 7:26 pm@kriss120: Yes, I'm still in 2 years contract. But, earlier I already lodged a complain to MCMC. I have stated in my complain that if P1Wimax could not rectify my internet connection problem, I would like to cancel my subscription WITHOUT any penalty.

So, they fully understood my report and today the technician told me to liaise with an officer (whom attending my case) to proceed with my termination request.

Know your rights as a consumer. Cheers

This post has been edited by mono: Oct 19 2010, 07:28 PM

Last week I've terminated without any penalty..
Heard that P1 is doing some publicity with its 22/10/10 surprise while there's still so many angry customers, they not afraid backfire?

UGPM! Check your inbox ASAP.

yeah u r right bro...


where u terminate it..PJ or Setapak?

PJ

Hi,

We are sorry for the late reply and inconvenience that we have caused.Allow us to check by providing your account no.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:19 pmHi,

We have already requested for waiver and it will be reflect on your next bill.Appreciate your kind patience.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:20 pmHi,

Allow us to assist you by providing your account no as requested earlier.Appreciate you kind co-operation.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:21 pmHi,

Is there anything that we could assist you? :)

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:22 pmHi,

Refer to your report,we are currently in the midst of solving the issue.Will update you on the case status.Please bear with us.

Thanks

Lowyat_P1W1MAX

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Added on October 20, 2010, 3:23 pmHi,

We have check and there's no outstanding for your account as we have receive your payment on 19th OCT for the amount of Rm173.15.You can also check from selfcare under PAYMENT HISTORY.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:24 pmHi,

Kindly provide your account no for us to check and before we can proceed to request for a waiver.

Thanks

Regards,
Lowyat_P1W1MAX

---

Added on October 20, 2010, 3:25 pmHi,

As per discussion,our technician will come for site visit on 23rd OCT to check and troubleshoot on your connection.Please bear with us.Meanwhile we can assist to request for waiver.

Thanks

Regrads,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:25 pmHi,

Thanks for the info and account no.We will assist you to check and get back to you the soonest.Apologize for the inconvenience.

Thanks

Regards,
Lowtay_P1W1MAX

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Added on October 20, 2010, 3:27 pmHi,

Thank you for your previous support.We are truly sorry for the inconvenience that we have caused you.. :(
Do let us know should you need any asisstance in future.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:28 pmHi,

Glad to hear that.Thanks for your feedback.Will put this under consideration.. :)

Thanks

Regrads,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:29 pmHi,

Thanks for the account no.Will assist you to check and update you ASAP.

Thanks

Regards,

Lowyat_P1W1MAX

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Added on October 20, 2010, 3:30 pmHi,

Appreciate if you could provide your account no? :)

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:30 pmHi,

Apologize for the inconvenience.Will check and get back to you on this the soonest.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:31 pmHi,

In this situation you might need to hard reset your modem by pressing the small hole button next to your LAN port for 12sec.
To change USERNAME and PASSWORD for WIFI you can follow below step:

CHANGE USERNAME:

-login to modem page http://10.1.1.254 username:admin password:admin123
-NETWORKING-WIFI-NEXT-COMMON SETTING-SSID(change name)-APPLY

CHANGE PASSWORD

-login to modem page http://10.1.1.254 username:admin password:admin123
-NETWORKING-WIFI-USER DEFINED-NEXT-WEP KEY(change to 10 digits no)-APPLY

Thanks

Regards,
Lowyat_P1 Wimax

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Added on October 20, 2010, 3:33 pmHi,

To change password,you can follow below step:

-login to modem page http://10.1.1.254 username:admin password:admin123
-NETWORKING-WIFI-USER DEFINED-NEXT-WEP KEY(change to 10 digits no)-APPLY

Thanks,

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:33 pmHi,

We are sorry for the error.Will assist you to check on the status and get back to you.

Thanks

Regards,
Lowyat_P1W1MAX

---

Added on October 20, 2010, 3:34 pmHi,

As per discussion,our technician will come for site visit on 23rd OCT at 10am.Kindly monitor your connection after tech visit and revert to us if you need further assistant.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:35 pmHi,

Regards to your case,our technical team are monitoring on your connection and will follow up with you on the status.Appreciate your kind patience.

Thanks

Regards,

Lowyat_P1W1MAX

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Added on October 20, 2010, 3:40 pmHi,

Noted.We have replied to your inbox.

Thanks

Regards,
Lowyat_P1W1MAX

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Added on October 20, 2010, 3:41 pmHi,

We are sorry for the inconvenience that we have caused.Thank you for your co-operation towards P1 Wimax. We hope can serve you better in future. Meanwhile, should you have any queries, please do not hesitate to email.

Thanks

Regards,
Lowyat_P1W1MAX

This post has been edited by Lowyat_P1W1MAX: Oct 20 2010, 03:41 PM

an update from the P1 Event now, no more P1 W1MAX, its going to be called P1 4G

woah.. it's 10pm now with this speed:



P1 technician called me today, after I followed his direction to leave it on the whole day... He called me at 2pm telling me he have remote into my modem, and found out that it wasn't tuned to the correct station.

He described it as base jumping, where my modem was picking up signals from more than 1 station, thus causing the inconsistency in speed.

So what he did was setting my frequency to lock to only that particular station, and ask me to test when I came back from office.

The speed now is awesome!! thanks P1! exactly the speed I had when I first subscribed! Hope this lasts..

i'm happy now... might continue use even after 2 years if no problem come back after this...

Dear Davidtcf,

We really happy to hear that from you. We will ensure such good service delivered to all our customers out there! Stay tune with us!

Do let us know if you have any other enquries in the future. We will more than happy to solve your P1 Wimax technical issues.

Regards,
Lowyat_P1 Wimax

P1 Wimax sucks for real. like.. 5000 MS ping to www.google.com.my wtf? thats 5 whole seconds. i did a ping -t www.google.com.my and it came out flooding 5000~8000 Ms pings with HELLA lot more request timed out than ping results.. wtf? I called them and like "we are still not sure what is causing this", "we will fix this asap", "we apologize for any incovenience caused, "we will call u when its fixed", "our techinicians are currently fixing it sir" Wow for real.. 500 BYTES/sec dl speed SO AWESOME WOWWWW ONLY 30 DAYS FOR a 2 GB FILE! WOW NOT BAD. =) Keep up the GOOD WORK.

complain here if after u call them didnt work... could be the same issue as me:
http://complaint.cfm.org.my/index.php/auth/login

need some advise.
i will moving out to my new house next month
but no P1 coverage there.
i got no problem with P1 before but i guess i have to terminate my account.
been using P1 about a year already.
do i need to pay penalty from P1?

Account no: 104350657

my experience with my newly p1 wimax services is as follow.

first week, quite ok. the highest upload speed i got was only 172kbps and download speed is 60kbps. ( still slow considering i need to upload pictures to my websites and files to my officemates, and sometimes, i got 0kbps for uploads.)

second week, its started to getting on my nerves coz i couldnot even upload a 800kb picture to my facebook acct. its sure not the website problem, when i swith to tethering mode with my phone with another service provider, its excellent. so the line is crap starting to tick em off...

now. cannot even open the speedtest.net page. always get "problem loading page". google page also stuck. facebook takes forever to display, flickr dont mention it, cannot upload at all, and doing internet banking with my wimax connection is a problem, keep getting blank pages.

i'm not a gamer nor a file download junkie, just an internet surfer that needs an internet connection with good upload/download speed for works and social networking. i thought changing to wimax would give me a standard connection, but my old C broadband is even more reliable than wimax speed. i dont need 20gb bandwidth if i cant load a simple webpage properly. how can i achieve even 10gb if i cant even used the internet daily?

sorry i couldnt paste the speedtest.net result, coz i cant even open the page to do it. only through my phone i know the current speed.

now, p1wimax already start charging my 2nd month. i dont want to pay rm99 for a crap services. if the speed problem is not reselvod in following weeks, i'll terminate it. better tether through phones.

so plz do look into my case. if not, i'm going to terminate it and swith back to C or M.

thanx.

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Added on October 24, 2010, 9:05 ameven posting the last reply is a problem!!!!

This post has been edited by beckzaidan: Oct 24 2010, 09:05 AM

I terminated my P1 W1MAX account about a week or 2 ago, before that the cust rep told me my last bill will be waived but I still got charged full amount.. what is going on?

Hi. I would like to inform you that my P1 service has not been performing as it usually would. This happen after a scheduled network maintenance in my area from 21 Oct 2010 to 23 Oct 2010. What I notice is that my modem is connected to a different base station, ID#00:00:12:a0:05:32. Whereas before the maintenance it would usually connect to 00:00:12:a0:05:11 or sometimes 00:00:12:a0:05:12. The frequency I'm getting now is 2375000, where normally it would be 2385000. Can you check for me and get back a.s.a.p. My account number is 101709830. Thanks.

*PM sent.

Hi P1, Thank you. The speed has been restored since last week but what are u going to do about the past few days of bad speed?
Your CS tech told me the Sentul station was malfunctioning but shouldnt you send out notices instead of keeping quiet? While I am highly appreciative of the fix , I am not impressed on how the whole outage was handled and timeframe you took to fix it. As bad as TMnet. U have been trying to call me but seriously.. I hv been busy whole week . Btw I have already send email reply to your careline last week on this. Up to you what you want to do. Reply if you care via email.

This post has been edited by Shadowguardian: Oct 26 2010, 02:16 AM