I will share my story with you guys. It was quite a funny one with WoW.
Like some of you guys, i decided to try out the game with a 10-day trial. Downloaded the game and registered an account. When i was starting i choose a Human Warrior (Forgot which server, i think it is Caelsoemthing). I managed to see the opening cutscene for Human and then the game crashed. So i tried a few time to reconnect but, the game refuse to reconnect. After an hour retrying, i gave up and went to sleep.
The next day i tried again somemore, and to my surprise i was greeted with the "Your account has been locked" message. Check my email and notice i got an email from Blizzard informing me my 10-day trial account was banned (No reason given). So i mailed them back quite sarcastically, stating i registered a 10-day to try out the game before actually deciding if purchasing WoW was a good idea (As all good old Suckmyx users will know our connection for online games tend to go from ok to ultra suck faster than you can blink and for no apparent reason!). So given in a state of disbelief and annoyed, i wrote and email reply. The content of the email i wrote was quite sarcastic with a closing signature like this
(The guy who got banned without being able to play the game).
Logged off, and went to play some other games. 2 or 3 days have passed and i notice i have an email from Blizzard again. To my surprise, the sarcastic email i sent was replied and the reply i got was actually a very polite email, informing me that my account was unblocked and i can again log in using the said account. They apologized for the incident, but still there was no reason given why my account was locked. Still the fact that they replied in a politely manner after the email i sent was a clear sign that the GM/Support staff actually cared and took the grouses of the customer into consideration. Unlike some other MMORPG games i have played, their reply would have been "Go die and stop bothering us or something along the lines, but basically meant the same thing".
So, after my 10-day i went and bought myself a WoW Battlechest! It has been fun for the 3 weeks i have been playing so far. The latency with Suckmyx is actually pretty good. I even managed to have a green (270+ ms!) bar once, most of the time it is yellow (320ms - 550ms). Red only during peak (600+ms - 10kms (Yes... it is that bad. Got that once only)).
All in all, i am happy with WoW as it is now. I doubt i will have the time to play raid/instances as i have very little gaming time everyday (2 to 3 hours a day max).
This post has been edited by Madgeiser: May 9 2008, 09:09 AM