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TIME TM DOWNTIME/MAINTENANCE ANNOUNCEMENT THREAD, Post it up here

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SUSvuetnam
post Dec 19 2014, 04:34 PM

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Updated: can access but u will see security error sign, just click details and visit this unsafe site...dunno why suddenly that warning poput
ivandj
post Dec 20 2014, 12:32 PM

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Selayang area , slow speed past week . VIP10 .
Uploaded and rapidgator 100 - 150 kbps speed . normally full speed (Premium) .

Torrent is full speed . maybe trackers are all over the world .

This post has been edited by ivandj: Dec 20 2014, 12:33 PM
sammm33
post Jan 12 2015, 03:55 PM

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hi all, any one from seri kembangan , equine area?

my unifi down since 31 DEC 2014 and till today its still the same. VIP10 upgrade from VIP 5

report done to TM at the same day and personally i do weekly followup on it but everytime get response is that my account is not fully activated cuz i just move to that area.

i can accept that on the 1st week but now ady 2nd week and TM still telling me the same reason. this is not acceptable.

anyone facing similar issue ?

This post has been edited by sammm33: Jan 12 2015, 03:56 PM
alexchew_2020
post Jan 28 2015, 02:57 PM

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anyone know how do i write a complain letter to streamyx? i been having 2 week unstable internet speed?
gyver
post Feb 15 2015, 06:23 PM

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QUOTE(alexchew_2020 @ Jan 28 2015, 02:57 PM)
anyone know how do i write a complain letter to streamyx? i been having 2 week unstable internet speed?
*
Update [9 February, 2015]:
ESTIMATED RESTORATION COMPLETION TIME REVISED​
Please be informed that the estimated time to restore the Asia-America Gateway (AAG) submarine cable system that provides international data links to America and North Asia has been revised to February 11, due to challenging sea conditions and additional repairs required.
+++

Telekom Malaysia Berhad ™ wishes to inform that a fault has been detected on the Asia-America Gateway (AAG) submarine cable system at a segment near the Philippines linking Malaysia to the United States and North Asia. This information was relayed to us by the consortium that manages and maintains the Asia-America Gateway submarine cable system (in which TM is a part of).

We have immediately taken pro-active steps to optimise our network to reduce congestion by diverting traffic to alternative routes, thus, minimising the impact to our users.

Works to restore the AAG cable system involves the concerted efforts of all consortium members, and is expected to begin on Saturday, 31 January 2015. In ideal conditions, the restoration work is expected to be completed on Saturday, 7 February 2015,subject to sea conditions, the identification of the actual location of the fault and the challenges presented working at great sea depths and pressure.

During this period, Internet users may experience intermittent slow browsing and high latency while accessing international websites mainly hosted in the United States (US), North Asia and Europe. Customers using Virtual Private Networks (VPNs) and other critical business applications linked to US, North Asia and Europe may also experience similar issues.

We will provide necessary updates on the progress of the restoration works, and will monitor feedback from our customers to continuously optimise our network during this period.

We apologise for any inconvenience caused and would like to assure customers that we are undertaking all necessary measures to ensure that customers continue to experience uninterrupted service.

We wish to thank our customers for their understanding and patience during the affected period. If you have any questions or require any assistance, you can reach us at help@tm.com.my for Streamyx customers and unifi@tm.com.my for UniFi customers. We can also be contacted via Twitter at @TMConnects.​

Source: https://www.tm.com.my/OnlineHelp/Announceme...ABLE-FAULT.aspx

This post has been edited by gyver: Feb 15 2015, 06:24 PM
piecemealcranky
post Feb 16 2015, 04:00 PM

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Repair has been revised to march 6th, lel... *facepalm*
JohnLai
post Feb 17 2015, 12:02 AM

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-.- Anyone notice this cable 'broken' issue only happens during festive or school holiday season everytime?
Solariseir
post Feb 21 2015, 12:27 AM

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from 5 pm today, I couldn't access any site else than google, yahoo, youtube and facebook, any other websites don't load at all.
mivecracers
post Feb 21 2015, 01:34 PM

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yeah its weird my download got no problem full speed , but when surfing , youtube so slow even 144p need to wait , got any idea guys?
hellfried
post Feb 27 2015, 07:45 AM

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anyone experiencing frequent disconnection and difficulty connecting to streamyx in penang? i am in the air itam area. have been having problems since last night at around 11 PM. this morning cannot connect totally. dsl light on my modem non-existent.
Boy96
post Mar 2 2015, 01:45 AM

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Totally no Internet at all in Ampang currently for UniFi
morganrevo
post Mar 2 2015, 02:00 AM

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QUOTE(Boy96 @ Mar 2 2015, 01:45 AM)
Totally no Internet at all in Ampang currently for UniFi
*
Same here in ampang.. now connected.. The internet logo was in red
Boy96
post Mar 2 2015, 02:03 AM

That's a tripod.
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QUOTE(morganrevo @ Mar 2 2015, 02:00 AM)
Same here in ampang.. now connected.. The internet logo was in red
*
Yup, internet is back online now
fin8Ex
post Mar 3 2015, 08:30 PM

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is streamyx having problem?

speedtest is fine, but alot of times webpage just failed to load...need to reload few times...

strange...started since yesterday
kiritoffx
post Mar 3 2015, 08:32 PM

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QUOTE(fin8Ex @ Mar 3 2015, 08:30 PM)
is streamyx having problem?

speedtest is fine, but alot of times webpage just failed to load...need to reload few times...

strange...started since yesterday
*
same with. phone and tab also same. page dont load properly
fin8Ex
post Mar 3 2015, 09:34 PM

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i tried ping yahoo.com...i got 25% packet lost O.o
I<3LYN
post Mar 5 2015, 05:36 AM

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unifi connection been shitty since last few weeks, today is the worst, disconnected a few times in a row.

This post has been edited by I<3LYN: Mar 5 2015, 05:36 AM
3010517
post Mar 5 2015, 05:42 AM

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Yeah, today is the worst for me too for the past 9 months. Restarted few time, obtained an IP and successfully connected to WAN but just cant get through the internet. Sigh.
hong999
post Mar 5 2015, 09:03 AM

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fk man, my streamyx completely off radar, the DSL LED damn stable, but internet LED is dead.... call to center no announcement, keep say assign field officer to station and check, wtf la...

receive a call last month say i can upgrade to 4mbps from 1mbps, this kind of dc rate, pay more money and cause own frustration?


PsychoHDxMachine
post Mar 6 2015, 09:26 AM

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QUOTE(kiritoffx @ Mar 3 2015, 09:32 PM)
same with. phone and tab also same. page dont load properly
*
Is ur problem solved? I hardly to load pages since yesterday. Even download also slow like 512mb only. Streamyx user here @ 8mb

This post has been edited by PsychoHDxMachine: Mar 6 2015, 09:53 AM

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