@realcheraz

plz, i'm not exaggerating. maxis recently took off their contract requirement. dont believe? check it at maxis site urself. it seems to me u always like to argue my point, whether or not i'm rite or wrong. sounded like u r biased towards celcom. geez...

First and formal, unlike u, i dun have strings attached... k lets make a quick debate although i dun see any point in that. but it seems that u cant stop unless be stopped.
1. DiGi charges more than Celcom - true, no doubt. But let me ask u (not just realcheraz), which one is beta? RM98 for 5GB or RM 128/158 for 50GB? Plz dun forget that DiGi include a free modem, calculate the cost of modem of about 200-300... we can say it is about RM120-ish a month. So... RM98 for 5GB or RM120 for 50GB? Yes, u can argue that u have the modem or u dun wanna the modem but at this point, that is just an unfortunate complication. lets not go there, shall we?
2. At this point, no one knows wad DiGi wanna do. 7.2 or 3.6? If 7.2 is temporary, then for how long? Regrettably, I have no ans to that
3. Same as above
4. I dun really get ur meaning rite here but human is greedy. Dun say u r not. Coz that makes u NOT human
5. Coverage? True, celcom is the widest at the moment. Probably, will be for a long time

As to the assumption u said I somehow create for false alarm, pls do ur own homework. or else, u may appear silly. no offence. Maxis indeed removed their contract requirement.

Do I not mention the weaknesses of other ISP? Like limited coverage of DiGi and its contract... I did mention it in my previous post, maybe it is too old, u miss it. N i also mention Maxis has RM200 handling fee and stuffs. Geez... Pls learn to read carefully. And importantly, stick to details n dun get driven by ur pure emotion, hormonal instability or simply, rage.

If u have a prob wif ONE exaggerating customer of Celcom, then u should blame him/her. Not everyone who complain about Celcom... Does this forum only allows praises and compliments?

N my advice to u is u should change ur attitude. Perhaps attend anger management classes or something. If i'm not mistaken, i remember u saying u living alone and something along that line... Maybe it affects u more than u realise... Plus ur attitude of "dun care, some stupid customers making big fuss over something small" is the main reason u r now ex-Celcom technical helpdesk. Coz u dun help solving a problem by doing so. Perhaps, u r not fitted to be one. U should help the cust by giving some constructive ideas or provide assurance. U r (or were) in service industry that should provide the best service possible even if the cust get over ur head for many times. Not saying is easy but just dun get ur emotions get the best out of u.

Lastly, pls take no offence. I can understand u r biased toward Celcom but this is not meant to offend u in any way. Just merely trying to clear my name from being called a liar who put up a false alarm.

If u wanna argue further for the sake for argument, i have to say no to that. As i mentioned, i'm merely trying to clear my name.

This post has been edited by mar_ware: Mar 3 2009, 01:56 AM

Dun worry, fruitie. I dun take matters like these too seriously.

Well, this kind of problem can only occur in Celcom lol. i think best to pay them on time. I did ever since my subscription but thinking now to delay payment for this month. wif this speed dun really feel like paying them

well lets just say it is frustratingly difficult to post here today. for me at least.

I find speedtest is quite reliable. Normally wadever download speed it shows, it corresponds to my average download speed. P1 speedsite can be tweaked to give higher reading since they r after all providing internet service. Or maybe the difference is due to the unstable line. Faster at one point and slower later.

Wow. i'm impressed u can get them to say the specific time, my44. like any other pessimistic celcom users, i have to agree that celcom always like to delay in almost every aspects except handing out bills...

i cant finish speedtest result coz of the upload speed n uploading image is a pain in *** wif <10kbps... not to mention the errors in uploading occurs pretty often. no way i wanna spend hours just to keep trying uploading image.

well, lets hope celcom line fixed by tonite. so tired wif these problems....

how many GB have u used so far, fruitie?

quite true that both packages have same fair usage policy kinda unfair. or more like unrealistic. D98 users normally used up 5GB in a week or two. dunno how long it last for heavier users. D98 should be given more quota. but i doubt it will be like DiGi, a booming 50GB. A mere "0" difference from us... 5 and 5 plus an extra "0"... LOL

havent tried today's connection. outside now. later back home then suffer... useless celcom. back to dial-up age...

This post has been edited by mar_ware: Mar 4 2009, 04:19 PM

Anyone notice any improvement in speed after the supposedly fixed problem?

So any improvement so far? Havent tried my connection today. Is the upload speed back to normal (100kbps)? Or still less than 10kbps?

so the fair usage policy is enforced so strictly now. no surprises there since celcom customer base increased rapidly whilst the bandwidth is not expanding at the same rate. i too thinking of abandoning celcom as maxis just came into my area recently. but i heard that maxis connection may not be as good although they do not implement their fair usage policy yet. well lets see till the end of this billing month.

celcom will most likely stay wif their policy despite the 50GB move by DiGi coz celcom has the widest coverage. if DiGi manages to cover the entire KL and selangor, then celcom will suffer as these two states contribute half of broadband users (according to SKMM survey).

talking about survey, SKMM survey on wireless broadband survey is coming out soon. cant wait to see which is the WORST isp! if only they take into account all the complaints filed by the celcom customers, celcom will win hands-down. no question. no denial.

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Added on March 5, 2009, 12:21 pmi wouldnt want to buy that. RM98 is already alot for this dial-up service. paying another RM10 for that would be too much. if u do have the option to go for DiGi or maxis, they r beta, i think. DiGi is definitely beta since they offer 10X quota at extra RM30. I think the remaining RM158 per month can be easily cancelled by selling off the modem n extra mini SD card. so still quite ok. maxis is really area-dependent from wad i heard. some areas r much faster. but the good thing is no fair usage policy so far. i seen several people posting their usage and all of them r well above 200GB a month. monstrous if compared to my monthly usage. which i think celcom will be unable to provide after all. plus maxis has abandoned their contract requirement. see proof below:

http://www.maxis.com.my/personal/broadband..._nocontract.asp

now looking for review from maxis ppl around my area.

This post has been edited by mar_ware: Mar 5 2009, 12:21 PM

well, ed0gawa, if u want u can still try celcom but there is no way of escaping 5GB fair usage policy as of now. there i said. well malaysia is that way and will remain that way for a long time. so either u build ur own ISP company or go to different privileged countries like korea, there is no way of escaping it. hell, even china internet service is progressing so well that their internet penetration rate is currently 20 times faster and better than malaysia. that based on the last time i read. maybe now it is greater... it is a shame since malaysia started one or two decades earlier...

best is u go to korea though. they will have 5G connection and aiming for 1Gbps by 2012. that's 3 years from now. not so far-fetched if u follow their progress in internet expansion. even now, they can apply for 100Mbps connection... envy!!!

http://www.nytimes.com/external/gigaom/200...-bro-37514.html

or if u prefer nearer country, just have to cross to singapore, a mere 30 min drive from JB... M1 offers good wireless broadband and it is unlimited. no such thing as fair usage policy or throttling speed, check it out:

http://www.m1.com.sg/M1/site/M1Corp/menuit...ate:0903051321:

take a look at their upload speed, min up to 512kbps, not 10kbps like celcom. that's massive for wireless broadband. so there is no excuse for celcom not being able to do so. unless they want to gain maximum profit with lowest possible service. even worse, check their wired broadband...

http://www.m1.com.sg/M1/site/M1Corp/menuit...000695a230aRCRD

Max to 100Mbps... Like 20 times faster than any wired broadband in malaysia. pure agony if u look at it...

This post has been edited by mar_ware: Mar 5 2009, 01:29 PM

so far i heard it only applies for anime and it was becoz of one anime company. movie and other types of media are still ok. but even anime case got thrown out of the court the last time i checked. not sure about current situation.

i still believe it is beta to have fast connection with risk rather than slow connection with no risk but limited access. my point is the difference in internet service across the causeway is way too big. if i'm not mistaken, celcom started wireless service way before M1. but due to numerous, unexplained reasons, celcom is now the slower of the two. they r already using HSPA, means it uses both HSDPA and HSUPA.

i think the root of problem lies in the power of the customers. in malaysia, customers cannot dictate any upgrade in services and even the suggestions or complains are not taken seriously. more than often these valuable inputs fail to reach the top ppl or the top ppl just simply ignore it. but in singapore, customers have the power to invoke changes. guess that is y singapore is the service hub in this part of the world. coz their service is not limited to just provide one but to improve one for the benefit of customers and alike. customer's rights r well protected and respected in singapore, too.

if only our country is half as good as it, we will be on the right path for 2020 vision. as things stand now, we r far from it.

wow. that's fast. how is the upload speed?

wow. so can we do that all the time? terminate service once get capped and resubmit for fresh 5GB quota? it is abit inconvenient though.

guess they really cap upload speed to 10kbps-50kbps max. (though i got like less than 10 often) so sad... no more image upload or blog update (those wif photo)... unless u make ur pics 300x300 res or something of that size. this is really like dial-up already...

This post has been edited by mar_ware: Mar 5 2009, 04:02 PM

ah... i forgot the silly RM 10 stamp duty. lol. so this way is not viable as well. so either endure or abandon.

true i also find it difficult to upload pics to my blog. sure i can always reconnect using GPRS but it takes too much time and effort. so inconvenient.

This post has been edited by mar_ware: Mar 5 2009, 04:29 PM

"In fact, for Celcom, indicators are showing that data service is becoming the new business driver. Celcom boasts to be the No 1 mobile broadband service provider in Malaysia both in terms of subscriber base and coverage. As at December last year, Celcom had 228,000 broadband subscribers. That was a whopping increase of 300% y-o-y." (quoted from thestar.com.my)

that means there r about 200k angry celcom users running around, banging their modems... that means from 18th Feb (the date the "upgrade" is done) till now, 200k ppl lose access to upload, chat or proper browsing.

i wonder wad figure maxis and digi have currently.

another way of looking at this... celcom officials have noticed the rise in mobile broadband users (300%, see?) but since they r reluctant to expand their bandwidth allocation, they have decided to "switch on" their throttling system. which is considered as an upgrade for celcom's point of view. imagine this, 200k in previous year (2008) with capping ratio 20-30% (presumably). Now with 100% capping ratio, they can have as many as 1 million users... That's 500% increase in customer base WITHOUT any need in additional bandwidth. +500% more money and +0% operating and capital costs. Truly one brilliant move. So they can accommodate ~800k more people and potential gross earnings of RM54.4 millions a month (if all taking D68 packages). It means extra money for the CEO and all top officials...

This post has been edited by mar_ware: Mar 5 2009, 04:58 PM

Hi uniquexme,
welcome to celcom broadband users' agony discussion. dun think it is activated unless u got from celcom branch like fruitie.

btw, can we update this thread to 98/02 dissatisfaction... havent heard anyone satisfied using celcom for the last ten days or so.

This post has been edited by mar_ware: Mar 5 2009, 05:08 PM

fruitie dun be happy too early. remember capping speed of 64kbps after 5GB. that's when u feel the difference. if u dun mind, let us noe if D68 is capped or not.

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Added on March 5, 2009, 5:51 pmhave u used 5GB or more? would like to noe whether D68 ppl get capped or not.

This post has been edited by mar_ware: Mar 5 2009, 05:51 PM

pretty lonely nite around here tonite. wad happen? every1 switching to maxis or digi? another slow day and nite... argh... slow upload as usual... hard to post here...