Hi Calvin,

That should not be happening unless you have hit your monthly quota, then DIGI will cap your speed to EDGE. Try filed an official report to DIGI or maybe check your modem whether is working properly or not.

Are you within the coverage of DIGI BB?

FYI...I'm not working for DIGI...just sharing some information that I know.....


Thanks you.

Is Digi BB available at Bukit Mertajam?
I did send mail to them but they say they will take around 6 -12 mths to do the installation.

pcy2477,

You can visit their website and check on the coverage pages.....

Already filed complain with Digi useing Dchat. I stated some of my situation in post #3280. Think not due to modem, coz dy went to their Service Center, they are able to connect to HSDPA. But not at my home. Full scenario like this:

I left my computer on for whole night on Friday nite. On Sat morning when I wake up, the stats shows no data transfer, but still connected to HSDPA (got signal). Tried many times and in my bro laptop but still the same.

Went back hometown at Kuantan then, Kuantan got no 3G / HSDPA, only EDGE, but I was able to online whole weekend using my modem via EDGE connection.

On Monday when I back to PJ, same problem. Then went to Digi Service Center at SS2. The staff there tried to connect using my modem, able to connect without problem. Then tried back in my home, still cannot. Fed up.

Yesterday (Tue) early morning, I was able to on, but speed kinda slow, some page have to reload only able to access. Then off pc and out for work, till the time I went back, cannot online already. Called the CS, too busy to pick up my calls. Zzz..

Hitting monthly quota is definitely impossible since my bill cycle is on 15 Oct. I know my usage style and definitely it's not due to monthly quota. Even so, still able to use EDGE without any problem. But now my problem is that I can detect signal (full bar), can connect but no data transfer (except for yest early morning out of the blue).

Firewall / Antivirus is not a problem here I think. Coz all these while I am able to online without any problem using the same spec / condition of my comp. The night before this incident still online without problem, left it on till next morning, cannot online anymore... Zzz..

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Added on October 28, 2009, 10:29 amDefinitely in Digi BB coverage lo.. 200% firm.. Not a new user, have been using for almost 3 months..

This post has been edited by CalvinCLK: Oct 28 2009, 10:29 AM

[quote=MoNzAi,Oct 27 2009, 02:23 PM]yes, thisis the one i mention abt
nop..
ur package definitely is more worth because u no need to buy modem and Rm48 promo only last for 1 year
yea, last time i faced this problem and then i send my modem to warranty, after tat i can use like normal

[/quote]

thanks for the info

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Added on October 28, 2009, 12:36 pm[quote=CalvinCLK,Oct 28 2009, 11:26 AM]
Already filed complain with Digi useing Dchat. I stated some of my situation in post #3280. Think not due to modem, coz dy went to their Service Center, they are able to connect to HSDPA. But not at my home. Full scenario like this:

I left my computer on for whole night on Friday nite. On Sat morning when I wake up, the stats shows no data transfer, but still connected to HSDPA (got signal). Tried many times and in my bro laptop but still the same.

Went back hometown at Kuantan then, Kuantan got no 3G / HSDPA, only EDGE, but I was able to online whole weekend using my modem via EDGE connection.

On Monday when I back to PJ, same problem. Then went to Digi Service Center at SS2. The staff there tried to connect using my modem, able to connect without problem. Then tried back in my home, still cannot. Fed up.

Yesterday (Tue) early morning, I was able to on, but speed kinda slow, some page have to reload only able to access. Then off pc and out for work, till the time I went back, cannot online already. Called the CS, too busy to pick up my calls. Zzz..

Hitting monthly quota is definitely impossible since my bill cycle is on 15 Oct. I know my usage style and definitely it's not due to monthly quota. Even so, still able to use EDGE without any problem. But now my problem is that I can detect signal (full bar), can connect but no data transfer (except for yest early morning out of the blue).

Firewall / Antivirus is not a problem here I think. Coz all these while I am able to online without any problem using the same spec / condition of my comp. The night before this incident still online without problem, left it on till next morning, cannot online anymore... Zzz..

---

Added on October 28, 2009, 10:29 amDefinitely in Digi BB coverage lo.. 200% firm.. Not a new user, have been using for almost 3 months..

[/qu
im new user of dg3gb, after switch from slow celcom bb, dg signal no problm....
hope that the dgbb is "not sacrifice old user hepiness for the new user"...
if this happen to you, no doubt , everyone will feel it someday

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Added on October 28, 2009, 12:42 pm[quote=karheng,Oct 27 2009, 10:23 AM]
RM48 is without modem.
RM58 student package free modem.

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Added on October 27, 2009, 9:26 am

RM5 for auto debit, i'm thinking for it also, but since the government charge RM50 for credit cards, i have to consider it again....
total 1 year only save RM10. If not can save RM60 from auto debit.

[/quote]

tq man for the info

This post has been edited by fukare: Oct 28 2009, 12:42 PM

Another way is to bring your modem n laptop out of your house and try whether can access or not which is under the coverage....

finally my line stabil. not error @ time out anymore.... start from 9pm. hope OK from now on la...... my torrent back to 125kbps again!

will it be an edge speed only when we reach the limit of discover packg? (cannot hsdpa at all?)

no la.... i think got error somewhere.. my cycle bill on 16th every month! my line OK again till now!

mine is ok ...juz wanna know, im kinda save the limit for my online gaming (mine is 58rgt pkg) ,
if u said so, i will try go of the limit, see hows it workin..
gud for u then the line is ok

Finally can access the net from my house. But quite frequent of disconnection.. And sometimes no data transfer for several seconds. Hope things get better and better again.

Wow didn't know Perda can get this speed as it's around the edge of the 3G coverage

Hi all, may I know if we still cannot check our monthly usage quota other than checking thru modem statistics?

Thanks.

Hi hi, i just chaek my OCS still cannot.

im stay at subang usj18... my area not under coverage...
any place can complaint it ??

Have to enter all the relevant information like ur NetworkID, email..etc..????

hi hi, i mean to check the data usages

So u mean you able to login to OCS but no data usage to view?

you can fill your interest here.
http://www.digi.com.my/internet/broadband/UserDetailView.do

my office at USJ 21 also not broadband coverage, but i'm still able to get 700-800kbps.
I think even if there is no broadband coverage, but if under 3G coverage, you still able to get it work.
I have checked your USJ 18 is under 3G coverage.

yaa lucks play role too, since it is a wave