Before this got one officer call me about my download over limit and say he will cap my speed.

That is still fine for me.

However, yesterday they SUSPEND my account without telling me!

I only know when I call them.

They say they suspend because my download over 3GB limit!

And I thought in the agreement they will only cap the speed and not SUSPEND!

Now I pay for my bill already and I cannot use until 1st March!

Did anyone here suspended too?

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Added on February 17, 2009, 5:36 pmthen i say i wanna cancel
the guy sounds so happily and ask me go maXsuck centre to cancel
maybe they purposely wan heavy users to cancel account

This post has been edited by shutterdll: Feb 17 2009, 05:36 PM

My account was also suddenly suspended yesterday without any notice. Just call Maxis @ 1 800 82 2000 and request to speak to a supervisor.

I spoke to a supervisor yesterday and it seems that Maxis is now starting to automatically suspend users that use more than 4-5GB per month. Which means Maxis have started to *strictly* enforce their Fair Usage Policy. I'm waiting for a call from the supervisor tonight to get an update about the status of my account.

If you speak to a normal CS, they will gladly let u terminate...then you have to pay the RM200 termination fee! Talk to a supervisor as they have more inside info and details about the recent Fair Usage Policy enforcement.

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Added on February 17, 2009, 6:16 pmBtw, I've been using the internet for the past few hours @ KFC...........

This post has been edited by ibnuasad: Feb 17 2009, 06:16 PM

hi bro, let us know what the supervisor tell u tonite yea

Crazy lah maxis now suspend gila nyer AK boycot Maxis

strange. now my account is activated back

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Added on February 17, 2009, 9:13 pm hope they wont suddenly charge for extra download

This post has been edited by shutterdll: Feb 17 2009, 09:13 PM

AK sudah mula jadi kedekut. Becoming thrifty as economic situation worsen to maintain his wealth form declining.

this is the reason i quit maxis early on.

i really very pity those people who sign up maxis during PC fair

i really cant stand wan to go ahead told them not to sign maxis

boycott...boycott...boycott

Exactly

I'll e-mail maxis one of these days just to find out whats their say on this. It would be great to get their reply and hopefully they'll look into it as well

Moving this to Broadband U2U !

Maxis is hiring at Lowyat.

http://forum.lowyat.net/topic/939299/

Using the nick "MCB"

Erm, what has this to do with suspension of Maxis broadband account for going over the usage allocated per month?

Read why they are hiring people to write. For every post your write good about Maxis, they will pay you for being an ambassador in Lowyat for them.

Got it?

Can you produce some concrete proof to back your statement? I am interested to know about this.
Well if you can't and post solely on hunch, then it's better not to post about it next time.

Provide us with solid evidence that that is Maxis

If you read that thread , its written clearly that the thread starter of the topic replaced the persons nick name with something else. I don't think that is from Maxis anyway. If it was from Maxis , it would tarnish their reputation anyway !

Why they used a moniker nick like MCB?


This post has been edited by kok waiman: Feb 18 2009, 12:12 AM

waa..
like tht also wan suspend..
no nid do broadband laa..

The TS already clarified.

Sorry for the confusion then.

I apologise.

MCB does stand for Maxis Communications Berhad in real.

I did have bad experience using their service before.

My bad.

I really hope this capping thing isn't going to be a trend amongst the ISPs.
3GB is just too little isn't it?

I think Maxis is enforcing their Fair Usage Policy due to capacity problems. I am experiencing disconnected voice calls in my area recently. I get disconnected in the middle of a call.

no wonder,my download speed now now less than 70 kbps for 2 days already,even the signal is strong

Ananda is trimming down on connectivity and bandwidth amidst the global recession.

Getting strong signal doesn't mean that you have good connectivity.

It's like hooking up a wireless access point/router to a slow 384kbps DSL line.

Your computer may be getting full signal bar to the wireless access point but your net connection is as slow as snail.
That's is how you should picture the situation.

look at my speed after capped.barely can use anymore

3Gigs only for Maxis,so kedekut ha...CELCOM is much better, 5Gigs... conclusion..both HAMPEH

shit,i stil have 3 months more contract else have to fork out rm200

Both side not very honest. If u look at Celcom plan of free modem, u will realized that it's not actually free but rather more beneficial to the company. In fact customer is paying more than they deserve.

I've spoken to the supervisor yesterday and it seems that my account suspension will not be lifted until 1st of March. The supervisor has personally brought my case to the higher management but the 'Board of Directors' have made their decision and nothing can be done about the suspension.

If you're account got suspended, you'll have to wait until 1st March to get ur account suspension lifted. Your account will not be charged within the suspension period and the monthly fee will be pro-rated.

I've decided to terminate my Maxis WBB account and with the help of the supervisor, the RM 200 termination fee will be waived

I just came back from the Maxis Centre. I've registered for the UNLIMITED Mobile Data Plan (RM99/month). The monthly fee it's a little higher but I think it should be beneficial in the long term as there is no data usage limit, the line is more stable as it uses a different APN (unet) and the sim can be used with any modem. Also there is no minimum contract period and no termination fee The only downside is that you'll have to buy your own modem.

shutterdll, have you tried speaking to a supervisor? Maybe you'll have better luck than me

**Btw, the supervisor said that I'm one of the Top 50 Bandwidth Hogger in Malaysia

What is the average data transfer/bandwidth that you used per month? Mind to elaborate?

Average data transfer about 80-100 GB per month (download & upload). The highest I've gone is 120GB. Take note that I used the Starter Package (384kbps)....sometimes I get 70% of the speed but sometimes out of the blue the speed can reach up to 130%.

This month, my account was suspended when it got to 7GB

Anyways, I'm currently using Maxis Mobile Unlimited Data Plan and so far so good. The speed is about the same with the MaxisWBB Starter Package.

Btw, I just bought a ZTE MF600 modem from Interpol

If that's the case then you probably aren't the top 50 bandwidth hoggers in Malaysia. Why didn't you ask the Supervisor to show you some statistics?

My data usage already 'berpuluh kali ganda' than what was allocated...want to argue also shy already Luckily suspend only and not extra charge

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Added on February 18, 2009, 2:50 pmSpeedTest.Net


This post has been edited by ibnuasad: Feb 18 2009, 02:50 PM

how the performance of your data unlimited on the new modem ??

i'm using the same package but on my SE k630i hp.... where are your location ??

sure haa rm99 data unlimited got no limit on download ??

'Real' performance not sure yet. I'll be doing some extensive test later tonight @ home. Current location: Sungai Buloh

I called Maxis CS, spoke to a supervisor, checked 'extensively' on Maxis website and it seems that there are no data usage restrictions. Just hope that it will stay that way

I'm also on the RM99 unlimited. After 3GB, they will throttle you down to dialup speeds. I've tried downloading a DVD previously. That's what happened.

bro, u sign up the 3G unlimited package at http://www.maxis.com.my/3G/about3G_privileges.asp ?

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Added on February 18, 2009, 5:53 pmthis plan http://www.maxis.com.my/personal/broadband..._b932_modem.asp has Fair Usage Policy, but the 3G Unlimited dun hv ?

This post has been edited by shutterdll: Feb 18 2009, 05:53 PM

If you're a Maxis postpaid user, you can activate the RM99 3G unlimited data package yourself by logging into the Maxis website. Its a value added service. If I'm not mistaken.

You know this will eventually turn out to be a big problem to Maxis GSM network eventually when people start jumping over to this 3G Unlimited Plan.

It shares the same link to the base station as the one used for making calls. When it gets congested you will find mobile users complaining that they can't seem to make calls(network busy signal), call drops, no voice on the other side kind of symptoms even when their phones show full bars.

Yes, so far 3G Unlimited don't have FUP


Now, even if you're not a postpaid user, you can also get only the 3G Unlimited Data Package. They will just disable/bar the voice service.

...and by then, 'Wired' broadband should be available at my location

yaaa...the unlimited 3g should be the real unlimited since from their charges table looklike the "unlimited" word refer to "unlimited download", rather than lame "unlimited online time" for their broadband as well as celcom bb..



btw my speedtest tonite...very satisfy !

ME also use Unlimited Data Plan, so far so good, i've downloaded more than 3GB and no capping for me yet. Previously this Plan was called Maxis Internet2Go. And I've used NetMeter software to benchmark my download speed (during the time I'm downloading movies) and average I've got between 2mb to 3mb..but sometime I also get 4mb but it is not constant...yesterday the line was bad..or maybe it was my laptop...I only get 1.5mb..

Wah...can get until 2 megabit...so fast What modem you use?

Btw, ur simcard logo is Internet2Go or 3G?

Mine is 3G..just subscribe it last two month..and I'm using D-link DWM-652..got two antenna one is built in..so can get stronger reception..i also have huawei vodafone modem..both seems ok.

hi, i just subscribed to maxis rm88/month that come with big modem(i can connect it to wifi router - sharing with frens).......

is it true when we reached 3GB, maxis will suspend our account?
n we have to wait for next month to get connected back??

please provide me with more info since i still have 6 days trial which i dun have to pay rm200 if i want to terminate my maxis wbb......

If you can use Streamyx, use streamyx, or even Jaring.

If you want an accurate and detailed answer, I would suggest that you call Maxis Broadband Customer Service @ 1 800 82 2000

oh shit, i signed up maxisbb power user. Then i found this 3GB rules.
damn...the worst is, when i tested with skype video call, xunlei live tv in good result, sufing net in fast speed　ｗｉｔｈｉｎ　７　ｄａｙｓ　ｔｒｉａｌ　ｐｅｒｉｏｄ，　ｉ　ｈａｄ　ｔｅｒｍｉｎａｔｅｄ　ｍｙ　ｔｍｎｕｔ　ｓｔｒｅａｍｙｘ　ｓｅｒｖｉｃｅ．　ｗｈａｔ　ｉ　ｃａｎ　ｄｏ　ｎｏｗ．

Get Maxis 3G Unlimted

I did not know that this was the right place, just posted my Celcom experience in Kopitiam:

Hello all, I have just been screwed by Celcom. I am on the postpaid Executive 50 plan and I seldom make more than RM30 worth of calls each month. Have been their customer now for 18 months. Two days ago, Streamyx was really bad so I tried using the celcom line as a modem to access the internet. It could not have been more than 2-3 hours.

Yesterday they barred the line and I just made payment of the last bill. Today when I call up, guess what, my bill is RM550 plus that means I spent over RM500 for just those 2-3 hours on data. According to them the charge is 10 cents for a kilobyte (unbelievable, that work out to RM1 per 10kb, RM10 for 100kb and RM100 for 1mb) that means I must have used 5mb plus of bandwidth in the 2-3 hours.

How sneaky and unfair! If they can offer a daily unlimited rate of RM6.00, could they not just cap daily usage at RM10 assuming one did not pre-buy a day's committment?

Also if my monthly plan is RM50.00, how can they allow the bill to shoot up to RM550.00 before they decide to bar the line?

I think these data rates are absolutely outrageous and daylight robbery. To add salt, they say they can't do anything about it till the next billing statement unless I pay. So no line for a month...

Anyone else been zapped by such thieving celcos? Can I appeal and do I have any chance of reduction? Their customer service is manned by robots who know very little.

it is really true the will suspend the account if reach 3GB limit??

but to me it does not limit anything.. i just download and until now i allready use 11 GB download

weird..

huhuhu

This post has been edited by syahpian: Mar 11 2009, 12:39 PM


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here is the latest update. they activate back my account. but this month my bill got this RM 20 extra in the Other charges

so please clear this one for me

is there are 3GB limit cap? my trial ends this saturday. and now i am not satisfied with the speed. not getting anything above 7 kBps at the moment when surfing

really bad

they told me got 3gb limit. they say will slow down my speed if over limit,
but they suspended my account for 3 DAYS and now they extra charge me RM 20!!.

Suspend me and still Over Charge me!

obefiend, 7kBps is quite slow. I can get 70kBps on 640kbps package

At this point of time I would recommend you to stop subscription with Maxis broadband and try out other broadband choices. Yes, there is 3GB limit imposed by Maxis, but as far as I know, some manage to download more than that while some get limited after they hit the limit. Therefore, it is pretty much subjective..

hmm my brother's maxis wbb can't login today, not sure if it's already over 3GB limit. will try later or tomorrow and report back.

what i know digi will cap yr data cost to rm128 i think if u nt on unlimited plan and yr bill won't shoot up accidently...like wht happen to those celcom users...

but my maxis very stable and get good speed
no p1 here
celcom i heard others staying here no good
cancelled streamxy coz keep dc for one whole week!

Somtimes when maxis is in a good mood.

My Maxis Boradbandwidth also got capped today. The Cust Care ppl informed me that normal browsing speed can only be achieved by early April 2009.

This is so unfair to Maxis Boradband user. When we applied for the package, we were informed that the maximum 3GB bandwidth per month limitation is only a hidden wirtten policy which will not be enforced at all. I even call them up at least three times for the first three months to clarify on that term of usage. Same answer was given "NO LIMITATION AT ALL, 3GB LIMITATION IS JUST A WRITTEN POLICY'.

Welcome to the land of BANDWIDTH CAP

My brother already hogging Streamyx...what other option available now??

This post has been edited by mylo30: Mar 21 2009, 06:50 PM

Errr...if *they* say the rules will not be enforced...wtf did they make the rule in the first place??? Don't ever believe salesman talk....read the black & white (contract) because that is the only thing that matters.

i got see ppl using maxis broadband to do downloading activities heavily. it's sure suspended by them.