I think this is an important issue which merits a thread to catch the attention of potential buyers, in the topic title itself. With thousands of posts in hundreds of pages in the now v3 of Nokia 5800 specific threads, some people might miss this important defect of Nokia XM5800.

I have been (and still is) seriously considering buying Nokia 5800, after years of not upgrading. Since I came to know of Nokia 5800, I have given iPhone, Blackberry and LG Renoir a pass.

With AP set selling at RM1500 -1650 one week ago, it came as a pleasant surprise that the original sets can be had for as low as RM1335 from various LYN dealers in past one week. I am not familiar with handphones market, but rarely if ever do retail price of original sets go lower than AP sets, and this must have caught many AP sets dealers by surprise!

Though the launch date is a few days from now, some posters in the 5800 thread are saying that the RRP of original Nokia 5800 is RM1499. Why Nokia themselves give us such a good deal? With its functionality, style, and hype, a price of RM1700 - 1800 should still remain competitive against other touch screen phones!

Now there is one very plausible reason. Looking at this poll http://forum.lowyat.net/topic/897979, about half users experienced erratic earphone volume problem within days of usage! And those that fortunately have not (yet) might get it later on! Reading through Nokia 5800 threads, this problem is attributed to manufacture defect whereby the earphones does not have good contact with the circuit board. Though it is claimed to be easily repaired, the questions that keep bugging me as a potential serious (but not so easily swayed by excitement/'poison' ;-) ) are:



Some argue that earphone volume is not big deal, but isn't a phone primary function voice call? For me, it must be a tool first, a gadget distant second, and a toy never.

Don't get be wrong. I am not campagning against XM 5800. RM1350 is still a fairly good price for all its good features, even if one use it as a PDA-cum-Bluetooth earpiece phone. But psycologically, when the problem hits you, when it fails your expectation, RM1350 will suddenly seem pricey. You will start asking: no wonder Nokia prices XM 5800 orig so low.

So, for those who have not bought but consider buying it, be a smart discerning calm consumer, and better start asking now rather than later:



(As an aside, apparently those Finland sets are okay, but those made in China sets are defective. That is why many users in forums of Chinese users found out the issues first.)

This post has been edited by Visionew: Jan 6 2009, 04:50 PM

very good info bro..
so means that there is a big different between 5800 made in china n 5800 made in finland? so only the made in china 5800 have the problem?

Since the launch date is only on the 9th, anything purchased before that isn't official. I'm interested to see if the "official" sets suffer the same defects.

How do we know that the set is from Finland or china?

Is there any method to check it?

Avaxx set mostly is from China ?

i agree ! i sent to nokia and they said my phone is from china, and nokia msia not yet launch 5800. so anything on the market now is not considered official and nokia will not entertain us, because they dont recognize these phones as 'official'. i even show the warranty card and stuff like that..... useless also....

seems like AVAXX is considered AP phone also ? should go for zitron which is due launch officially?

feels scared to get 1 now..got so many complain bout defects..
if wait until zitron come out so is dat the price will going very2 high?
u know zitron set is much2 expensive..

hey...are you serious? AVAXX is supposed to be original, not AP set. Nokia really rejected them?!

dude it shows that u dunno how to argue back la dude, should ask for their manager to attend you and for sure they will change for u.

these technician sometimes lazy or dunno how to fix simply make up some excuses.

iphone selling damm kaw mahal . but still got lot problem .

now 5800 got 1 problem only .....

Just did a bit of searching, apparently this volume issue is widely recognised at Symbian-Freak forum, affecting users from various regions around the world, Russia, UEA, US, Europe etc etc. I guess XM 5800 has not been officially launched in any of these regions. They probably get parallel import sets too. But from this link, http://discussions.europe.nokia.com/discus...ssage.id=121283
this problem is widespread and affect orignial sets sold in Spain etc. (have not got the time to read through all messages).

Therefore, I doubt the original sets are free of such defect. One poster at the above thread said:


I think the prudent thing to do is to wait and watch. See if the orig sets after the launch date or a later batch are free of such rampant manufacture defect. Such a pity that I have waited for 4 years. Well, on the flip side I can wait another 4 weeks :-)

This post has been edited by Visionew: Jan 6 2009, 06:40 PM

Wow! In Europe Official product 5800 WLAN also got problem. Software+Hardware Quality r so ”Good“

This post has been edited by Tan Guan Yeu: Jan 6 2009, 07:26 PM

I dont really care about speaker contact problem. for me it can easily fixed. as long as theres no other major hardware defect such as pcb, screen, wlan etc.
I'll get one soon..

I think Asia MF Htc , Samsung or LG Quality r Better t Nokia.

while i appreciate your intentions TS, this still shud be in the appropriate thread. It'll be pointless to merge this thread now into the other as posts are sorted according to time posted. kindly repost this if u wish into the correct thread. u can also PM that TS to make a link to your post if u wish, work it out with him

In HIGHLIGHTED form..



FOR risky SOLUTIONS !!!!

This site teach u to UNBENT the earpiece connector?
http://www.symbian-freak.com/forum/viewtopic.php?t=27394

This site teach u to BENT the earpiece connector as much as possible?
http://www.dospy.com/bbs/thread-2633075-1-1.html

This site teach u to stick some tapes around the earpiece???
http://www.sogi.com.tw/newforum/article_li...opic_ID=6056572

Do u wanna take the RISK?

BEST SOLUTIONS

1. Dont buy first if u havent get it
2. Send in to Nokia Care Center and wait for 1-2 hours to fix your brand new phone with no guarantee it wont happen again.

This post has been edited by rayzrblade: Jan 7 2009, 12:12 AM

Me too hope this thread will remains..
So this problem is hardware related?
Will it be another reason for Nokia to keep on delaying the date they launch Nokia 5800?
It was expected to be launched way before Dec 2008.

If they delay to fix such problem..why the owners now are facing such issues?
Its a very simple issue that Nokia missed...
there are few solutions online..some claim that it worked..but the ways are actually contradicting...

I have re-open the original thread by visionew and merged it with the revival thread created by Razr.

I realise the importance of the topic for creating awareness among user and potential buyer too. And such topic usually will generate very worthy discussion as well for such a popular hot-cake phone.

I apologise on behalf of the mod team for closing the thread earlier.

combined pulak...

seriously..can u guys assign that MOD to be in charge of kopitiam? his efficiency can make a big difference in kopitiam..really.

This post has been edited by rayzrblade: Jan 7 2009, 12:10 AM

Stuff are like these are done at moderator's discretion, FYI, there arent strict guidelines for stuff like these. If you disagree, u can always PM the moderator who did what (in this case me) and argue your point, and i would gladly work together with you. There's no need for sarcasm. if u have a problem with me, so be it. now do stick to the topic on hand. thank you.

u got me all wrong man..
seriously ... kopitiam needs efficient staff like u..

my apologies then. and yes, i do now authority in kopitiam, now that i'm a full fledged mod. feel free to report.

relax bro...
now back to topic.. what is if the 5800 still hv the problem after launching? should avaxx n zitron fix it if it china made?

Got another problem...

"Walao eh, found out another defect just now.

Was listening to Oasis thru the stock headset, then my fren called, I cant lower the volume!!!! Not thru the remote and phone itself.

Aiseh.. Nokia service centre, please take note!!!"

this is a quote from Demitri from the 5800 v3 thread...

---

Added on January 7, 2009, 4:54 ama review from a website:

http://symbian-freak.com/news/008/12/why_c...imary_phone.htm

---

Added on January 7, 2009, 5:01 amthis a a very new phone, and fyi nokia hasn't made a touchscreen phone for quite some time.. some reports screen having permanent horizontal lines, screen becoming dim, etc..

nobody can safely say there's no major hardware defect as nobody has used it more than 2-3 months or more.

the earpiece prob also happened after a few days and for some after a few weeks using the phone..maybe in 1-2 months more there could be another prob. we can't really be sure..

This post has been edited by alpha_company: Jan 7 2009, 05:01 AM

sedih nya..
still wait and see.hehe

i think this thread title is misleading.
it's not the phone has problem so the phone is selling off cheaply.

Selling cheaply obviously got no relation with the phone problem.

Indeed. The reason why Nokia is selling at this price point is to get back some market shares(as told by one of my authorised Nokia dealer friend), also to fight AP dealers at the same time. Why would you think Nokia will risk such move that can greatly affect its reputation.

agree 100%

Huhu, i planned to buy this model before i get my N81. Luckily my dad thwarted me from getting it. It is really a waste for a nice stylish phone to have such a problem.

What's the price now for ori set?. Am thinking of getting this after I've collected enough money. But seeing all these complaints about earpiece problems. Considering that this is supposed to be a multimedia phone, volume problems for a phone of this calibre is unacceptable. This upgrade is a big leap from my current 2310. So I would expect great reliability from a phone worth 10x more.

I just hope that if I ever get this phone, all probs should come out within the warranty period, if I ever get one. I was thinking of either this, or the waaaaaay cheaper 5320.

Kinda like a supercar this 5800. It's got the power, the looks, the excitement, the hype, but it'll break down or explode after a few miles.

wow what a good comparison with car..
but i don't think it explode.
service perhaps?
but problems solve when u send it to repair or DIY
here's the link http://forum.lowyat.net/topic/897935/+720&#entry22781665

i'll edit the title then. tell me if its fine?

Wow, pretty easy.
But I wouldn't do this very early though. I'm pretty brave at fixing mechanicals, but electronics, not so. Electronics are still too "magical" for me.

if i have 1, i wont do it on my own..
anything happen heartpain le..
haha

That's not the right way.....Eventually Zitron/Avaxx are start selling phone & should carry warranty even before the launch date. I remember they did a roadshow in The Curve on 13 Dec.

Nokia m'sia haven't launched it yet??
I thought the website was slow, but now I see.
But really, are ori ones already out or not? Me confused here.

u can visit kopitiam anytime..i bet at least u can close 10 threads...

as long as its from avaxx or zitron..they will fix it..

its a waiting game...wait for them to fix those issues...then only potential users are safe to buy one..

just his opinion..he didnt state its 100% true..i bet readers can judge it themselves...



YES its easy..but read back my post on page 1..

there are 3 different ways to fix it... which one is the correct one then?
do u wanna take the risk?

I would say this is a first for above 1k price range..

We could only say nokia is selling at this price point is to get back some market shares IF ori n97 prices are also cheaper than AP prices. we'll wait and see if nokia is really trying to get market shares back...

IMO, nokia AP phones are also NOKIA phones and as long as they sell it off it doesn't matter to them globally.

for me the price of nokia 5800 is cheap because of the country it's made in and the materials that it's made of.
made in china-cheaper costs
use a lot of plastics-cheaper costs

that's y u dont see a low priced nokia 8800. the 8800 series is build of high end materials and that's y it doesn't come cheap. main point here is that the price is cheap because of what the phone is made of.

Yeah, 8800 Carbon Arte, costs as much as a decent laptop. RM6000+.

u r severaly wrong. selling cheaper not becos of defect or fight against AP. this is thier pricing policy as initially announce at 279 Euro. Nokia Malaysia has done a good job which following the RRP. unlike other country which jack up the price.

so this explain y AP is more expensive than Ori. further more selling cheap is the fastest way to grap market share for touch screen.

they just want to have a great start in touchscreen device market so that they will make their presence known to the people and it will make it easier to promote n97 and later touchscreen devices that they will bring out into the market.

1 thing i do notice.. the 5800 is very sluggish, when responding to the menu, esp when launching programs etc.. as compared to my old sony ericson. hmm.. maybe all nokia phones are like that? no idea.. but i sure dont like to click and wait for something to load.. and sometimes the whole interface crashes and goes into something like safe mode kinda environment, with low-weight menu etc.. anybody else experiencing the same?

my friend bought a new 5800 jst 3day then d earpiece some time no sound. aiksz .

Which Sony Ericsson are you comparing to?

I've kinda played with the 5800xm some days back, and IMO the menu navigation is quite smooth, not much lag or whatsover.

not getting one for yourself?

it is really a nice phone.

i got my 5800 at RM1470 last sunday. went home happily because of the original AVAXX price. with this price tag, to get this phone, it is expected as the pre-released already shown that the phone is priced at 279 euro, approx RM13++.

i've been using nokia phone ever since i started to carry handphone in my pockets. my first phone is nokia 3210, solid built phone that allows me to drop it couple of time with crack line at the back, but the phone is still functioning normal.

then i got myself n-gage classic, solid built phone as well. from this phone, i was amazed and attracted to s60 platform. no doubt this phone served me well, but also brought me quite much of embarrassment because of the way i picked up the call and chat.

after graduated, started working in Intel, which does not allow camera phone in the production line, still stick to this phone.

resigning from Intel, i decided to purchase N80 as it has all i need; bt, wifi, good screen resolution, s60, 3rd edition etc etc... phone is nice for the first 1 year. after that, problems come.

1. earpiece no sound: in which i think this is exactly what happened here. i checked on the earpiece speaker by opening up my phone (because it is AP CSL from singapore - too f*** up with CSL service center, call no answer), then it was due to the ribbon cable from the slide, changed it and the phone is back to normal.

2. front metal panel loosen, what the hell man, such nokia built with this quality. i have taken care of it quite well, except putting it into my jeans most of the time. damn, the camera mode switch at the back torn couple of my jeans' pocket. glue it back with Dino Glue. Everything is back to normal.

3. white screen sometimes, disco screen sometimes. decided to change the ribbon cable as i bought two spares when the first breakdown occurred. fixed!

at that moment, i realize that for Nokia products, no matter how expensive or how cheap it is, there will be some problem that comes along with it. now that i knew this issue with 5800, it doesn't give me a shock at all. online review shown quite a positive sign of the phone during the pre-launch in russia; record breaking sales as what MobileBurn/GSMArena told.

the first day i got the blue color 5800, reach home, i was playing with it, found couple of dead pixels on the screen. damn frustrated, went back and changed. the stupid AU2 nokia center lady, wanted to change the show unit for me, i damn pissed off and make huge noises there, they said they went out and get a new set, come back with the set, i am pleased with the new set of phone, bring it back, been using until today (friday), the phone so far doesn't give me any problem. i will just wait until the problem come.

if you guys out there is willing to wait for a while, i am sure nokia will come out with 5800i or 5800ie; just like my nokia N80ie <- which once updated with NSU, N80 or N80ie, it doesn't matter anymore.

before it start selling in Malaysia, my heart is 100% love this phone, but i'm keep monitoring the price..from 2000 then now come to 1300+..already suspect about the quality..finally, i already know the answer, luckily i didnt fall in "love" and sell off my G900

Well if you did sell off your G900, you at least "fell" for something.

why everyone suspect cheap then of course it's bad quality?

some ppl tot in chinese "便宜無好貨" in english called cheap stuff sure bad quality

oh shi......nak beli tak nak ni ..

Tggu la 2 minggu.......
Bulan depan ke. Watch closely the user complaints here. Once most die down, it's safe.

This post has been edited by tunertoobe: Jan 10 2009, 01:39 PM

Some more maybe the price will decrease ...
Nokia should have correct the problem on their second batch production.

better wait till after cny ...

hows ur unit lol...

at 1st thinking of getting one. but the lagging thing, changed my mind. better wait for the upcoming N97, surely beats 5800 anytime. by the way price in malacca is RM 1390 zitron set. cheap or not

Quite good.
In Sabah Zitron set here is still selling at 1499 in official Nokia store.

nokia centre should be tagging at RM1499.

that's the official retail price.

however, you may get it cheaper from handphone shops out there.

This post has been edited by panasonic88: Jan 13 2009, 03:35 PM

OIC.
I just poisoned my mum as well. My god I should be a promoter.

some typical sellers who look to fast profit, even dare tag their xm 1.599k in kk lol



This post has been edited by wayfeel: Jan 14 2009, 12:02 AM

Where in KK. Me want to burn them down

N97 price will be doubled Nokia 5800.
RM 1390 Zitron set? Pls go for it...

if the price is lower than 1400 for zitron set, worth to get the phone even as some of the users said got a lot of problem n defects, but still in warranty. nowadays really hard to get a multi-functions touchscreen phone wif tat price

go to metro then u know. they well known of cut throat prices.

wisma medeka. but i tink kk zitron rrp at 1.5k.

I'll burn them down tomoro after work.
Just kidding.

Ya, Zitron at KK I saw 2 shops selling at RM1500. At Warisan Square and 1st floor at Centre Point. The latter can reduce to 1450.

the CPS one u mentioned i think is a pretty good shop, MPS. cuz i see many customers (buying) many times. some models they sell mostly APs, if not all. what do u think of good vendor in CPS?

Latest update with my phone : I'm posting this frm my 5800 at kfc jalan universiti. The phone has crashed on me several times, sometimes with cryptic symbian error codes. Applications also hung and terminated themselves from time to time. Reminds me of Vista in the earliest days before patches and horfixes.. Anyway the gps seems to work best when I'm on digi and sluggish when I'm on maxis, dunno why since both are postpaid. Havent tried Celcom yet. Third party apps that utilizes the Internet sometimes get stuck in endless limbo trying to connect but for some unknown reason, the dialogue box asking u to choose which connection to use sometimes never appear.. This happened to both Opera Mini and Java based JMirc. After the phone crashed a few times, now I get a small pale blue box on top right hand side of the screen sort of like a debug msg showing what the phone is trying to do. Weird. I'll post a screenshot of it later. I'll try a factory restore later and see if the same behavior returns. Hopefully Nokia is hard working on patches rite now! Another issue, my Device Manager shows a 192mhz cpu, but I think gsmarena spec put it at 362mhz right? Can u guys check war r ur hardware specs as well? Thanks!

BAD REVIEWS from Gsmarena.com.

Main disadvantages:

* Limited 3rd party software availability
* UI is still immature with somewhat dodgy user experience
* Touchscreen sensitivity not the best in the class
* No smart dialing
* Poor image quality and no GPS geotagging
* No voice-guided navigation license
* No office document editing out-of-the-box
* Doesn't charge off microUSB





















http://www.gsmarena.com/nokia_5800_xpressm...-review-308.php

The lady at Centre Point seems to be very knowledgeable when it comes to her phones. She memorises the spec for almost every single one she's selling. I think I'm gonna buy from that shop. It is listed in Nokia's website, so that's for the peace of mind.

memorizing doesn;t that make you a great sales person:D

i think thier general review and pro and cons. i think consider better

This post has been edited by whojen: Jan 15 2009, 09:15 PM

Yes she was aware of the phones defects and advises no matter what, don't open it and try to fix it yourself.
Overall she seems honest and nice.

if prices reach 1.5k better get n85 or n95 8gb

if even at 1.4k or rm13xx better get n79.

functions wise and durability wise, those phones are better.

camera wise, even though it's Carl Zeiss, 5610XM camera is said to be a bit better.
if comparing 3MP carl zeiss optics, n73 and 6500c is much better in picture and video quality.

video capture wise, 5800 records very grainy/poor videos in low light or indoor conditions. even when recording in a room with lights on.

the only main attraction for the 5800 is the touchscreen, but once u tried an iPhone, you'll know that 5800 is not up to par. hence the low price

---

Added on February 20, 2009, 12:31 amso any updates?

This post has been edited by alpha_company: Feb 20 2009, 12:31 AM