yea she did inform me but that was after i receive my parcel

n i talked to her yesterday
i told her to come here to reply
but i dont know why she still hasnt
n i guess my problem with her has already settled (at least for now)
she told me the way she reply became rude is bcoz she got angry when her customer have doubt on her product


This post has been edited by PinkInC: Jan 2 2009, 11:51 AM

Hi, I am sulisa
I just came back from holiday and went to office to take the photos of korea shipment receipt.
But I have known the whole story. 1st at here, I am say sorry with Strawberry~*, maybe our staff use the way of talking with you is incorrect.
However, I saw you post up the some parts of conversation that between yours in our thread. My staff said: can refund you money of the stuff that you bought, if you unsatisfied with it ( Except the postage.) but you ask her refund you 1st. I think she refuse your request is reasonable. Let’s suppose you are the seller. Will you refund customer 1st before you got the return stuff ?
If you still unsatisfied with her answer, you can contact me directly or contact Michael, we can trying to settle down with you in better way instead you everyday post up the attack words in our thread. After all you do not have any evidence to say we sell fake stuff. If we cheat you money or we not agree to refund you that you bought unsatisfied stuff .then you can say we are not honest seller.
For every seller, it is impossible they can make 100% customer satisfy.
Since we start our business at Malaysia, More than 1000 customers have bought our stuff before, we were the biggest seller of accessories at here, we own wholesalers more than 50 in Malaysia, if we sell stuff’s quality not good, how do our wholesalers dealing with us till now. If we cannot make 100% customers satisfy with our stuff. We still trying to make 99.99% customers satisfy with its. Never give up. Even till now.
We also can ask korea manufacturer post the stuff to your hand directly. If you are not trust our staff come from korea. But the EMS postage from Korea to your there on yours. Postage is RMB 130 (normally contain10 items).
For the above issues, I have stated explanation, I only reply yours one time at here. We do not want to the no-ending fighting.
Here, we also thanks for PinkInC understanding us.
Last but not least, I think “ Strawberry~* “ you have defamed our reputation in here already. we will contact lawyer when I come Malaysia at Feb, we will sue you, “Reputation injury power”.
Below that is I take the photo of receipt evidence:
Korea shipping receipt
Content: korea accessories company’s name, phone number and add.
The shipment receipt tracking number can be check on DHL website to find the tracing.

DHL shipment receipt.
Can be checked at www.dhl.com to find the tracing, we ship out from HK.
In this receipt, The receiver’s name same with our Acc name, and the receiver’s hp number is Michael. If you cannot see clear, you can enlarge the photo.

DHL shipment Tracking number: 2094360586
The tracing record below:
These are the results of your query

Times given are local to the service area in which the shipment checkpoint is recorded.
Air Waybill Number Origin Service Area Destination Service Area Status
________________________________________
2094360586
Hong Kong - Hong Kong
Kuala Lumpur - Malaysia
Signed for by: CHONG KIENTE
Shipment delivered October 15, 2008 20:00


2094360586 - Detailed Report
Date Time Location Service Area Checkpoint Details
________________________________________
October 14, 2008 16:58 Hong Kong - Hong Kong Shipment picked up
October 14, 2008 19:57 Hong Kong - Hong Kong Departed from DHL facility in Hong Kong - Hong Kong
October 14, 2008 20:52 Hong Kong - Hub - Hong Kong Arrived at DHL facility in Hong Kong - Hub - Hong Kong
October 15, 2008 01:28 Hong Kong - Hub - Hong Kong Departed from DHL facility in Hong Kong - Hub - Hong Kong
October 15, 2008 07:16 Subang - Sultan Abdul Aziz Shah - Malaysia Arrived at DHL facility in Subang - Sultan Abdul Aziz Shah - Malaysia
October 15, 2008 07:34 Subang - Sultan Abdul Aziz Shah - Malaysia Clearance processing complete at Subang - Sultan Abdul Aziz Shah - Malaysia
October 15, 2008 08:09 Subang - Sultan Abdul Aziz Shah - Malaysia Departed from DHL facility in Subang - Sultan Abdul Aziz Shah - Malaysia
October 15, 2008 09:16 Kuala Lumpur - Malaysia Arrived at DHL Facility
October 15, 2008 10:39 Kuala Lumpur - Malaysia Delivery attempted; recipient not home
October 15, 2008 20:01 Kuala Lumpur - Malaysia With delivery courier
October 15, 2008 20:00 Kuala Lumpur - Malaysia Shipment delivered
Try a new search.

This post has been edited by sulisa: Jan 4 2009, 06:28 PM

If i am a seller, i would definitely refund her first to protect my reputation. And if as you claim, u have more than 1000 customer , why can't u refund less than rm50 to a customer? And what are u going to do with the returned product after u get it back? Resell? i'm sure no one would want to buy the item after they see the real photo.

1st of all, Strawberry~* already mentioned that she do not want any refund or replacement already as your reply/attitude is really rude.. Stop blaming your staff.
Yeah she is not satisfied and contact you directly and became even more unsatisfied with all your replies in msn.. Sulisa, you just say ok up to you! Cant recall you mentioning anything like contact you/michael to settle it nicely.. In fact, I'm the one that added you in msn to settle this nicely.
You told PinkInc that you became angry when customers have doubt on your product.. So let's say, if there's a customer that have lots of doubt on your product, you gonna scold him/her? For having doubts on your product?
I can tell you here that any customer have the right to do that.
You also said you never give up on making your customers satisfy? I can see a number of unsatisfied customers here...

Sulisa, you just came back from holiday? PinkInc mentioned that she talked to you and asked you to reply here.. How come you didn't tell her you're away on holidays?
How can you be online everyday, replying post and bumping your threads with pictures?
Or is it your *staff again?

What's the point of proving that your items are shipped from Korea? It can't be fake?
Even if ship from Korea/Japan/UK US KL, it can be fake lol...
It's in the rule that no imitation item is allowed here in Lyn and that is why Strawberry~* posted this in Trade Resource Centre and only to Dispute with advice from others.


Sulisa, is this what you do whenever any customer is not satisfied and mentioned about dispute? You told them that you will sue them when you come to Malaysia?

Dear susila, please read my thread topic properly...

I post about fake/imitation jewelry for example Tiffany & Co, Juicy Couture and etc.. For your information, have you check the real website of those products? Do you know the brands are from USA? Where is your order slip from USA?
Can you explain?

I am really not satisfied with what I get from you but I don't want a refund because it is not worth it! I don't want any other customer to go through all this. You say you double check your items before sending to customers. Why got customer complain about cracked here and there. You are blind? Or your staff?

Please stop mentioning it is your staff who did this and that and make it sound like your so call business is so big that you can't even open your own website???

I don't think you even have the right to sue me. lol. I laugh when I read that. Please think and read properly. Maybe I should contact those branded jewelry company and make a report to them about someone selling fake stuff of their products.

This post has been edited by Strawberry~*: Jan 4 2009, 11:15 PM

U will fail to sue her under Reputation injury power . 1st you are selling item that not up to the standard as the picture u post . Buyer have the right to ask for refund. Otherwise she can sue you under fraud S.17 contract act 1950 (representor makes a false statement with intention to induce the representee to enter into a contract. So this contract is voidable ( buyer have the rite to terminates the contract when he or she find out there is fraud). The item is different from the picture and u have intention to cheat because as u know the item is different and u still wanted to send to the buyer. U are bluff the buyer to buy item from u with the picture provided in ur post. Please dont use the word sue as u like. thank

This post has been edited by ckming21: Jan 4 2009, 11:22 PM

sulisa, ur English sucks big time! how the hell r ur lawyer gonna talk to u?

hi, i jz pass through....
i think may b too over u all do tat cz in market all also selling this kind of stuff
even other forumer also selling this...
so y oni she become the victim??
izzit unfair to her?
as long as she agree to refund
summore did u ask many about the product detail? mayb sum misunderstanding ther??
i have bout a product of little bear from her for rm45
b4 tat i also ask many about tat, and she recomend me this.
tat 1 in very good good quality n exactly the same as the pic shown....later on i will take sum pic of it!!
mayb this is incident...
if all the product gt prob
should be many ppl complaint here
bt nw oni sum of u complaint....

v r human being, the business ruin by this way, of course will gt mad
with rm20++, impossible to have authethic products rite?
even supermarket offer also cnt got it
and a real diamond cost hw much>>???

take it easy and happy chinese new year ar....

beautybold, you should really read properly the above post first.. Strawberry~* already said she do not want any refund and it's not about that anymore.
you can buy anything for all we care, don't have to post it here.

Because there's not much who bought..
Which forumer? In Lyn market or other market? What kind of stuff? Fake Tiffany & Co, Juicy Couture?

What you mean by with rm20++ impossible to get authentic product? If she said it's original means it should be original, if she say top quality, we expect it to be top quality.. You don't deceive others by fake pictures..
Supermarket offer or what is their business, please stay in the topic. beautybold, i hope you're aware that lyn does not allow any imitation items here.

Happy New Year to you too..

This post has been edited by jenN: Jan 5 2009, 01:05 PM

-edit-

This post has been edited by TVXQ_superjunior: Mar 13 2013, 02:51 PM

i only can say ... ahahaha ... why sulisa given a dispute tag?
he got scam people money meh?? ...
so... selling fake thing on lowyat also kena dispute a?
yan wong lorh.... bought with sulisa 5 to 6 times..
for my gf... nt really got problem.. around rm 3xx ba..
actually ... i quite... sad see her got dispute lorh haha...
................... just drop by and shock to see she tio
dispute.... actually ... she sell so many things...
sure got some faulty 1 lar... maybe... i am helping her..
cuz i never hab any problem buying from her... ahahaha
ok le.. good night all...
Sulisa jie ... good luck i always be ur loyal customer
since my gf supreme love ur things....

just a question here.. we can't sell non authentic products here?
what if the seller mention at his/her topic that it was non authentic.. can we still sell it?
I thought we can sell anything as long is honest..

Before I post in this dispute thread, I did ask for advice in Trade Resource Section if I could post about this matter...

Selling imitation is not allowed in Lowyat?

Please read this... --->> http://forum.lowyat.net/index.php?showtopic=887736&hl=

This post has been edited by Strawberry~*: Jan 6 2009, 01:05 AM

http://forum.lowyat.net/index.php?showtopi...3&#entry7688813

Prohibited items

# Imitation goods of any nature; and any item or service which infringes an intellectual property rights of another person.


--------------

it's even on the rules in trade zone. lol haih...pity u ts.

Dispute tag can be given for a lot of reason.. And yes, you will be given a dispute tag if you're selling imitation products.

The Dispute Tag
When a trader is involved in a dispute, the dispute tag is assigned to him to alert other forumers to be extra cautious in their dealings with him, as he may be a trader with bad trading practices or even a scammer.

Please read about the dispute tag before posting.
All About Dispute Tag

i have been goin thru dis matter for quite a few days and im here juz to voice out some thoughts.
i believe some might not be agreed and some agree, so it doesn't matter.
juz purely for reference.

(to double stress, im not siding anyone but to raise out the truth based on my opinion)


To Strawberry~*:
ur purpose of creating dis thread is to create awareness among every shopper in lyn dat sulisa is selling non-authenthic items, do i get it correct?
but for all i have seen all dis while, nobody creates such a big issue on selling non-authenthic items.
im 100% sure that there are more forumers in StuffForTheLadies thread selling non authenthic lv, coach, tiffany & co & etc.
im sure coz im still seeing them around selling them.
moderator sumtimes facing dfficulty to track them as there are too many threads, it all depends on shoppers like us to report them.

we cant be getting pissed at every single seller whom sells non authenthic items, arent we?
of course we got a choice whether to angry or not.
yes, u complained and u scolded sulisa but wat u gain from here?
2 pissed off parties scolding each other, dat's all.

i do agree on some of them saying dat sulisa's way of dealing is sumtimes very rude.
but as far as i can see, i even scolded her once but she apologized to me as she is in the wrong side.
im very sure dat there is misunderstanding sumwhere between both of u.
dat's why im saying both parties are pissed and how could it be a good solution or even a proper conversation?

as u said, she oni sell non authenthic accessories.
but wat to do wif her another clothing thread as well?
would u nid to leave such message in her thread?
http://forum.lowyat.net/topic/782250/+80

if i was her or if everyone is in her position, i believe we will get angry as well.
she neva scams any of ur money she is juz selling non authenthic items, for godness sake.
the clothing thread has ntg to do wif: "sulisa selling imitation jewelry product", doesnt it?

i do understand Strawberry~*'s feeling, i know ur feelings of being cheated by low quality stuff.
but just one simple question for u.
wat are u expecting outta here?
u do not wan a refund, maybe u wan an explaination.
but i believe sulisa has already given her explaination to u, rite?
and she does try to come out wif a solution which u dun agree wif, so dat's fine.
but im not sure if there is any other "thing" dat one could expect outta here.


To sulisa:
i would suggest maybe you should give an explaination on the authenticity of your items. else, im pretty sure u will face difficulty in lyn in the future. i believe there are still some of ur loyal customers would like to deal wif u again.


To everyone who is reading:
do not argue whether it is sulisa's staff who is being rude or herself.
there isnt anything to argue bout coz u wouldnt know it's her or the staff.
if u think the way she deal wif customers is a prob, then u have a choice not to deal wif her under any circumstances.

to comes to think bout it, wat's the purpose of creating dis thread?
not to flame on each other but to inform the others dat she is selling non-authenthic items, that's all.
and i do certainly thinks that selling non-authenthic items is not suppose to be given a dispute tag - by reading the dispute tag description below.
if it is so, i believe many sellers in the forum will get one as well.
so soon to be in the near future, i think we wouldnt dare to deal wif anybody in lyn anymore.

why do one nid to make a small issue to a big one like dis, like now?
not oni refering to her, if everyone would wanna complain juz bcoz of a small matter (in my opinion).
then dis dispute area is gonna be so jammed.
coz me and certainly other buyers will have other issues to complain bout.
and wat we get outta here?
ntg but oni arguements!

whether she is really selling imitation or authenthic stuff, we cant do much bout it if she refuses to explain rite?
the best lyn moderator could do is to close her topic, lyn shoppers to observe in the forum if there is any imitations and to report.
dat's all we could do, dun u think so?

----------

The Dispute Tag
When a trader is involved in a dispute, the tag is assigned to him to alert other forumers to be extra cautious in their dealings with him, as he may be a trader with bad trading practices or even a scammer.

The case is settled, sulisa got her dispute tag, her thread is already closed. We are not even arguing anymore..
Just replying to others post and trying to make them read the rules here

Strawberry~* didn't mention that she wanna gain anything at the first place. Even others advised to open this in dispute.
http://forum.lowyat.net/index.php?showtopic=887736&hl=


I can see why Strawberry~* posted there.. She wanted to inform others because sulisa ignored her dispute. If you did nothing wrong, I'm sure the first thing is to clear your name.
Moderators do not give out dispute tag for fun.

To -jEssica-,

Got nothing much to reply because jenN above mentioned what I wanted to say.

You are kinda 99% siding sulisa?

okay, i can understand why she wants ppl to know dat sulisa ignore her dispute.
and i do believe many forumers will appreciate her effort, even myself.
i do believe sulisa does did the wrong thing at 1st by ignoring her, ignoring the existing of dis thread.
but didnt she already replied here earlier on?
since she already does, why she still nid to bug her everyday?

a dispute tag by moderator? they dun give out for fun?
are u 100% sure wif dat?
moderators are like us, forumer as well.
if they wanna suspend my account fot saying dis i dun mind.
coz i dun think im saying the wrong thing here.

to be honest, moderator is not a judge, they can't say u r wrong or right.
they are here to moderate oni.
indeed they have the rights to do so because they set the rules being as guideline.
moderators are human can be wrong at times.
don't u sumtime make the wrong decision or believe into the wrong person well?
there goes...

there are even threads created to complain bout moderators.
are moderators 100% dependable and trustable?
i really doubt it!
do not bring the moderators up as if HE/SHE is the boss here.
of course they do have the power but they are not everything.
pls bare in mind.


dat is wat exactly im saying, dis thread leads to no where but pointing finger to each other
i wonder u are asking ppl to take precaution on the seller OR to flame everyone who stepped in if they are not "siding" u OR to make bad reputation on sulisa coz she gave u low quality product not as promised?

try to double think urself.
everyone is now aware of dis prob, of course we thank to u.
yeah and now wat?
still there are ppl out there buying wif her on willing basis.
u cant stop dat, don't u?
and how long u wanna keep tracking sulisa's thread and send dat annoying msg saying dat she ignore ur dispute?
1 week? 1 mth? or 1 year?

wat if she comes bek 6 mths time to start to biz again, then wat?
are u gonna track her down from the bottom and start wif all dis childish action again?

c'mon, tell me wat attention u wan her on ur dispute thread?
she has already came in here and say sumthing and she does stressed dat she will be here for once and for all.
she did replied and dat is so called IGNORE?

i really can't understand wat is ur whole purpose of doing dis.
as ur supporter jenN already mentioned: "The case is settled, sulisa got her dispute tag, her thread is already closed. We are not even arguing anymore"

"Just replying to others post and trying to make them read the rules here
does she really know wat she is saying here?
TradeZoneResourceCentre
there goes the rules, dispute is a case!
but anyway, i dun see dat as replying to make them read the rules here.
it is more like u wanna make her biz down to the drain as if u wan her to die coz she cheated u.

u know why 50% of the passer by support sulisa?
coz of ur childish action, really!
u got wat u expecting already and yet u still cont' wif ur dis kind of attitude.

anyway, i wish u good luck.
hopefully u can achieve wat u wanted.
*off*

This post has been edited by -jEssica-: Jan 7 2009, 12:17 AM

Excuse me, I did not go bug her everyday. Hello? What are you talking about? How do I bug her everyday? I don't even spam her PM at all. After I post this dispute thread, I only inform in her "jewelry thread" that I post a dispute thread on her because the rule of the dispute is I must inform he/she about it. Its like about two times? And then, later on, there are some other forum members also try to make her reply. Finally, I just post in her other "9.90 clothes" thread about her dispute since she totally ignore it. Guess what? She did reply after I post there. After that, I did not bug her anymore, okay? Don't simply say. Thank you. Read the post dates if you are not sure.

- If you do not agree they close sulisa's jewelry thread, please ask them. I did not close it. Thank you.
- If you do not agree about "selling fake stuff is not allowed" rule, please tell them. Thank you.

Yeah, if people still want to buy, it is okie? I just wana make them aware. Thats all. Since they are aware of it now, its good. Maybe sulisa will be more careful from now and try her best to sell good quality stuff next time. You get what I mean?

You are typing your way to long essay which don't even make sense. I didn't even bug her for ignoring my dispute. Please go read properly. You are saying it as if I am still posting and spamming on her pages. I am just replying to this thread. Okie?

Yeah, it is? I did achieve what I wanted. Case settled. Members come in give opinion or something, so I just reply?
By the way, for your information, jenN is not the supporter or what, but in fact, she is the one who chat with dear sulisa about this matter.
Yeah, she knows what she is saying more than you. Maybe you should ask yourself if you know what you are saying instead of keep saying that I keep bugging sulisa. I didn't even bug her since she replied here... Am just replying to her post and other members.

Wow, I really don't know why are you so angry about. I don't know what attitude you are talking about. I am merely answering to the question or member's opinions. I am not even like shouting to sulisa or like spamming her PM or even her MSN. Hello?