Dear all,

Anyone have experience from above cabinet maker ??

Anyone use their in-house hob, hood & oven call HOMS ??

Pls share ur experince with me....

Thanks..

i also wanna know is it this SCI kitchen is a good company.

the price is cheap if compare to others, but don't know how's the quality!!

good thing cost higher....that's for sure!!

Had experience with them before.
Salesman not honest, service suck! Didn't tell the truth.

Don't ever buy from SCI!

Salesman good before payment . after payment . ini hilang , installer FFK , pintu tak datang , pintu tak de lobang , call 20 kali , bagi alasan banyak.

1 whole weekend f u ckup

wah that serious !! ok, noted thanks guys.....

QUALITY SUCKS

I just did the i-plus (i+) cabinet for my living room.

Workmanship sucks. I will post pic here later. In office now. I signed up at the KLCC fair & went to damansara uptown to liaise with the ppl.

FYI, I designed it myself. No prob on design but the workmanship is not good. The door is short & cant cover all internal cabinet.

I post pic later.

I havent complaint to the shop yet... i solved it myself already. Dun wan 2 waste my phone bill/petrol to go complaint.

Good thing I read this thread. I was going to ask them for quote for wardrobe and kit cab but now I don't think I'll neven bother going there. Bad service = big no no. Bad quality = even bigger no no!

I have my kitchen done by SCI. Surprisingly, it was well-done. It really depends on your luck - who is the installer (it seems that they outsource the installer). Make sure they get you a good installer - if not, you will make a BIG FUSS.

BTW, my kitchen was basic and relatively easy to install - so it was quite hassle-free. My installer (alone) took two days to finish the job and I tipped him for a job well-done. My sales person was good - Nick (used to be at Uptown but moved to Desa Sri Hartamas). Their business can be GOOD - so the service can be slow and lacking at times. If you want it CHEAP, have to sacrifice some service or quality. I have also checked with Signature and Aldo, same specs - nearly double the price. All boils down to $$$...

Hi all... what do u think of legend kitchen? am thinking to pay them a visit...

SCI sucks. the amoi at the factory is so rude to you eventho u already paid them. (Well, I think that is why she is so rude, i paid already so go to hell la with me). The installer have to come to my house 2 times because the factory gave the wrong board. and they change the color and then tell you that they changed it. the thing start to install 2 weeks ago and didn't finish yet eventho i paid them like 1 1/2 month ago. they also asked me if they can delay the installment, but when i said i want refund and i will report this to fomca or whatever, they suddenly told me..don't worry the lorry is on the way..podahhh!!!

The boards that they brought to my house one is broken due to the lorry so bumpy2. Lucky, the installer is so genius he made one board himself from the balance. One more thing, the always do last minute job. one time that kurang hajar amoi call me at 2:50 pm and said they want to bring the things to my house at 3:00 pm. and when i said why you didn't call me earlier. and then with annoying tone she said she called me already but i didn't pickup. true, she did called me few times but on the same day. not the day before. hey amoi, "earlier" means at least 1 day earlier. not 1 hour before. bodoh punya amoi

so overall.. 2/10..the twos is because atleast the kitchen is nice:)

wow...

at least i was a bit luckier... no damaged but need close supervision during installation

I consider myself as lucky when i came across this topic!
Currently comparing few quotation on the kitch cab and like others here said, SCI is one of the cheapest although the showroom in Bangi looks like on of those reputable companies.

Wow, really seem a lot of "mistake" and "bad service" they did.

Wow... sorry for u dude. Wonder how their business is going to do in the long run.

kitchen cabinet business, usually is 1 off, once u build, the same person will not look for kitchen cabinet anymore for at lease few years, untill they want to change or they have new house. So, business is going on with new client which dont know about those bad case.

they hv shop at damansara utama & now new branch at bangsar

engaged sci 4 yrs ago. ordered semangguk solid wood. paid them 9k for 16ft lower cabinet and +- 12ft upper. malaysian made solid top. not xpensive i must say but quality not good. paint work not lasting. some parts came off after just 1.5 yrs. hinges out within just 10 months. they use banggala workers to fix. i'm not racist but hmm...chinese kung fu is generally better 是不是？

This post has been edited by the cube: Dec 11 2010, 02:40 PM

I agree. This is the worst run company. I waited more than 1 month to get my kitchen fixed. And they had to send installer to my house at least 6 times!! Because one time, the forgot to bring some of the doors. Another time, no screws. Another time they promised to show up at 2pm but only reached at 5pm and obviously cannot finish the work. Some of the paint job was not done properly. And I'm not even sure if the wood was treated properly. Now after 4months, I have doors falling off. Which was obviously not fixed properly. And the amoi in the office is damn rude. And the Yap guy is so bloody lembap.
The only reason why I took them was because their price was good. I took the solid wood with granite top and it only cost me RM9k for 17' bottom and 7' top. Which is actually very much cheaper.
Do not go for them unless you are really desperate!!

Prices are good. Also same concept with CLS

Product all import from china and warranty by themselves.

If low budget, can consider them.

I did my kitchen cabinet + 2 wardrobes + shoe rack wih SCI. I can say the price was affordable.

They completed the job on time and designer also called me up to update me on the progress.

I did mine at Bangi SCI.

You should be there when they installed the cabinets/wardrobes i guess just to make sure the contractor finished the job according to the plan. sometimes the contractor just simply do the job if nobody is monitoring them.

in my case, they didnt throw out the garbage after they finished the job. but SCI ppl came the next day after i complained.

guys... i'm sorry for your bad experiences.
Just wonder anyone engage Puchong SCI to do the Kitchen Cabinet?
I'm planning to have visit since they are having mother days promotion but scare as well if i get this kind of service...

I been to Puchong for quotation, the SE is friendly (Malay) but the quotation is almost same as IKEA....
As the concept also same like IKEA, ADD ON type.

Same designed I get almost 30-40% cheap from Unity and some renovation folk here...

Is SCI still so bad now? Or has it improved? Looking at Puchong branch.

get some of the forum's KC ppl, they are GOOOD !

Yeah, I m also looking at their one of their branch, they have this IPlus material which looks very nice, not sure how it compares to 3G material. SCI also has this Lumi quartz that looks very nice too. Very tempted but not sure how their service level is now.

Any comment or experience to share will be greatly appreciated.

I'm getting mine done by SCI Setia Alam next week, will update you guys.

How can a company has sales person and installer that differs in standard of services? It puzzles me! If I have to careful which sales person or installer I choose when I am buy something, I rather go else where.

Honestly, in Malaysia, is there any 'good service'? People keep saying, "cheaper is not good, good is not cheap". But if I am paying high price for something, I sure expect high quality service and product!

I feel like giving the sales person a good scolding especially when they give me that kind of 'tidak apa' or blank looks. I feel like telling them, if you are not happying working here, just quit.

This post has been edited by RickOoi: Oct 11 2012, 12:36 PM

Maybe they have a hard time getting the right people.

Hard to say..In a company, there will be many cabinet sifus...Some of them can do great job, some of them do average job..
My friend did use back their KC company which built a wardrobe few years ago. But the workmanship is bad, due to the cabinet sifus alreday left the company.

Agree.last time my friend kitchen cabinet do by sci puchong,the comment is no quality,no after sales services,no skill,worksmanship bad,installation time totally lost,next week turn next week.very disappointed.
Workmanship need to depend their Sifu,thats mean we pay real money,but need to try our luck to get good Sifu?too bad...

This post has been edited by cp liew: Oct 11 2012, 04:13 PM

Hi,thanks.looking forward to your update. U using the IPlus and Lumi quartz?

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Added on October 11, 2012, 10:10 pmThis is very worrying indeed.

This post has been edited by viralflu: Oct 11 2012, 10:10 PM

I am one of SCI customers which get my cabinets installed last month.

Here goes my review -
Installers - I was very worry at first when I saw the reviews from this forum about the installers. However, Overall I am very satisfied with the Installer Sifu who worked on my kitchen cabinet and wardrobe.
Additionally, the Installers is chinese, not bangla or indonesia.
*Tiny complaint - The installers did not take away the leftover woods and just left it infront my house.

I got my L-shape swing door wardrobe for my house from SCI (uptown branch) 3 years ago.

Sales person (chinese guy but forgot his name)
- Good n explain in detail
- Come to on-site measurement as per agreed time (no late)

Sifu (chinese uncle with a chinese helper)
- Come to install as per scheduled date and time
- Installation nicely done (its just a very simple wardrobe anyway)
- Clear all leftover (my house is low-cost flat at 11th floor)
- Sifu just done everything quietly then left

Until today, the wardrobe still 90% new. Seems I am the LUCKY one!

Went to SCI Kota Damansara last month to get quote for my new house KC, serve by Mr.Sham. Spend few hours there. He draw out everything nicely with all prices in detail.

Anyway I postpone KC due to no budget after reno
Just to share my experience
Cheers!

SCI = NO NO

I just recently went to their showroom at Sri Gombak..and its like HELL...
no one greeted me, I have to knock harder on the door..
been greetd..but not with smile..but with *grin*..
looks at us, seems we dont have $$....no greeting like "Please come"...
just stood like statue...when we voice out..that I have made booking at "Perfect Livin"..stret asked who's your sales person that time...
is that an attitued for such called BIG company..cannot entertain us, unless their names written in the booking form...they made called to HQ and asking abt the sales person...
and told us...need to wait, their appointed sales person will contact you....

my fuss was that....suddenly im free that day...
i've brought my measurement..brought my layout for my warddrobe project....but none of them (there were 3 person in the showroom, sitting on their desk) help us to quote our project...why do I need to wait???
I've come all over from Cheras..and this is the service been given?
HELL NO.....
i'm doing part-time business too, and i know whats customer right would be....their service = WORST i have been (since i started my house reno project)

sadly...my booking that I made at the exhibition not refundable...
in that case I have to wait lorrrr...otherwise my rm500 will gone...
will update more on SCI...if they do call me...

Well, you should contact the sales person that serve you during Perfect Livin, didn't he/she gave you her name card or anything?
All the while I have been dealing directly with the sales person who serve me when I pay deposit in home exhibition. The sales person did email me the drawings and final quotation after exact measurement at my home.

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Added on October 17, 2012, 12:08 pmAfter my KC and Wardrobe Installation, there are two defects found.
I have called the sales person and now they are arranging someone to come and check.

SCI has 6mths warranty period after installation.
Will update here whether they will take any action upon my complaint on defects.

This post has been edited by purplecane: Oct 17 2012, 12:08 PM

The thing i learn is that the management sort off lost control on all the branches and sales person. Their advertisement recently in the newspaper stated a customer careline, anyone who tried calling this will be in for a nasty surprise. No one picks up!!! Call a few more times, someone will hang up the phone and you will not get through for the next 1 hour!! How i know? I was one of those who tried calling them! So this makes me very worried on whether to engage them.

If customer careline do not care, which is very ironic when you advertised it as such, than i m not sure who will care once i paid up!

This post has been edited by viralflu: Oct 17 2012, 09:42 PM

Ok, I got my KC and wardrobe finally installed by SCI.

Here's what I observed.

Like most of you, I was worried about the quality of the KC and the installers after reading all these comments here in LY. Anyways, I guess I'm one of the lucky few that got an experienced KC installer. I'm pretty happy with the workmanship. Took about 6 hours to get both the KC and wardrobe done up.

I went to the Setia Alam branch. If you need to look anyone, just look for Chris. He's a bit old school since he uses pencil to draw Just make a personal request to get a good installer, which I did.

So far, I'm happy with my kitchen

Hmn.... i am also thinking of getting SCI but am wondering how are forumers Kitchen Cabinet holding up ?

Yes or no?

Any one experience with Golden Carpentry Puchong? Not sure how is their service, quality and price. Can any one share?

I myself did not use their service but my neighbor and my friends did. Price is higher than the forum recommended KC shop. Quality wise is random as for my friend house looks good but for my neighbour house the workmanship is bad. So I can conclude that it depend which installer team they sent. You need to communicate with them clearly need a skillful team

Thanks for the sharing...But, how to know which of their team is good?
Just really don't want to pay premieum price but at the end of the day, get lousy quality..

How about http://www.smartcocabinet.com/?

Any one heard about Smartcocabinet in sg Long? Just talk to the Owner Mr. Tan. He seem experience, just don't know how is others experience with this company.
Any one can share ?

Hi guys, our team are all exoerienced skilled chinese workers. You do not have to worry that our quality cannot be maintained. Do visit our website to view our custom made kitchen cabinets made for other customers of ours.

Hi, can u help to quota how much i need for my kitchen? Thanks.

Sure. Just send an email attach with your plan to support@lkyrenovation.com, or visit our website to fill in the form. We will get back to you on the quotation.

May I know how is SCI doing nowadays?

My friend do installation end of last year. Lots of problem from wrong measurement to delays coz she did not monitor the work. Planning also kaput, imagine the worktop put directly facing staircase with narrow space. End up having to tear up a few pieces and reinstall, have to pay extra cost and cabinet also not so good condition already.

Thats some serious amount of money down the drain 😢

So bad ar? You can see them in any furniture and home fair.

Anyone has experience with them in penang? Just saw them in megahome fair 2 days ago. Not sure they improve or not

OMG PLEASE DUN GO SCI! ITS TRULY SUCKS! I DUN REALLY BELIEVE WHAT PEOPLE HAV COMMENTED HERE & I TAUGHT IT MAYBE IS REALLY BECAUSE OF LUCK...SO I REALLY CHOOSE THEM. BUT END UP SUCKS!

I have bad bad experience with SCI KL. After full payment, the installer came late and installed cabinets in rush and spoilt all the kitchen cabinets badly. After complaint to salesman, have to keep on waiting and nothing done. Although 90% of my cabinets spoilt, salesman refused to change all cabinets for me. After long wait, i called it to manager. He refused to refund me. After days, he promised to change all cabinet for me and will find the best installer from sci to install it. He promised for no mistake anymore. But guess wat, same problem again. Just it is slightly better than last time. The table top have very poor finishing. I chose the most expensive Neolith as my table top. The joining part have very clear lines, marking and holes. Although it was seal with the transparent rubber liquid kind of things but its still very obvious. Its not concept 'Eco' as what they have mentioned,the cabinet inside smell badly after done.
Its just one of their marketing trick. I did complaint to NCCC for refund but Sci do not even reply their email nor call. After that i complaint to KPDNKK e-aduan and SCI replied that i should send my request to Tribunal Tuntutan Pengguna Malaysia (TTPM).
Please think, this company is really irresponsible for what they have done! After full payment, we as a consumer, cannot do anything after all!
They have serious problem such as miscommunication between the salesman,factory planner, factory driver and installer. Forgot to bring this and that. Came late not as promised. Cannot finish things on time. Used so many days to finish it. Did things wrongly and badly and most importantly,they refused to refund no matter how!

Really sucks!

Can u show us some pictures of ur kitchen cabinets and where are the defects etc? And also how much total it cost u

i believe pictures should tell better than words in this case. I did my kitchen cabinet and wardrobe with them as well. i would give them 8/10.

Regarding the punctuality, i would say we need to be more patient especially in renovation services, i believe every KC company and renovation company will have this problem, some even cancel appointment and postpone to another day without prior notice. Imagine they have so many sales person(u can see in exhibition), they cant have so many installation team, and the problems come when their schedule and plan is out due to lorry broken down, half day delay can cause so many delay in the following cases.

In my case, i handle it with calm, as long the sales person pick up my call, answer my question, send their team to settle the problem, without running away from problem. There was one time they come to settle a small problem, promise to come at 3pm, end up reached my house at 5pm, i need to talk to security in order them to enter to do some small touch up, i can see they are really rushing, while chatting with them, there have so many cases everyday in the 'plan' but when something happen in between, it could mess up all their schedule. To me, it is understandable, because i m doing sales, running outside as well.

as for built quality, it is very much depends on your expectation, to me, all these are custom made products and fabricate in factory, build on site, every design is different, we cant expect the installation team to know what to do, and done perfectly. i live with small, hardly notice error, and request for touch up for bigger problem. never ask for to change everything, as it will cost more time and money.

as for your case, pictures will tell better, seriously in the market there are some company wont even show up for touch up after receive your full payment.

I'm beginning to see a possible inconvenient truth: it's possible that these home fair events have no "checks" on how good a company is before they are allowed to exhibit.

As long as the company pays the organizer some participation fee, then they get to join the exhibition. It's essentially an investment into advertising their services and solution to the market to generate sales.

Bigger kitchen companies, that are successful and know how to make profit (by either good service, or successfully getting customers despite overpricing their goods and services) pay more to event organizer and get prime spot at the fair, like signature kitchen and rowenda kitchen getting front entrance spots at homedec this year.


What do you all think of this year's homedec? :wink:

On the other hand, some kitchen cabinet that are also still good, but have no time to outreach to customers or should advertise more to get more customers, may simply decide not to advertise at fairs because they know people already coming to them, so they can't justify the cost of participating at the fair.


Am I right, or wrong?

This post has been edited by slickz: May 3 2016, 12:22 AM

Couldn't agree more what you have commented above, I'm surprise to see many people actually compliment SCI for cheap price, seriously?

I engaged with SCI for a wardrobe last year, I've been told that the dismantle, installation fee & transportation fee would only cost RM600 due to the fact that I'm moving this year, I thought the re-installation price was reasonable so I proceed to purchase from them. The nightmare begun when I wanted to get them to re-install my existing wardrobe recently, they quote me RM1.2k for the installation fee (double the price they quoted me a year ago), RM2k for 2.5ft wardrobe extension, sales man is really rude, telling me they're having shortage of installer n they actually outsource their installation service (now I understand why all the complaints of poor service). Worst part, he told me next year only they are free for my installation!

Deadly regret for purchasing from them, human, please don't follow my footstep, stay away from SCI! Their poor service and lies do not deserve your money.

So now I engage with a cabinet contractor for my new house (like you just said who never bother to exhibit but having so many customer jobs), price is way cheaper than what I've paid SCI, with excellent service, integrity and worth your trust and money.

Be wise peeps

i have engaged SCI during home fair at KL. Before paying the deposit, everything is fine, agreed with 12 ft KC (bottom) + and 6 ft ( top- full ceiling height), 4ft Shoes rack ( Full ceiling height) ,TV console-6ft) and 12 Ft walk in wardrobe for 17k...pretty reasonable price. i did highlight to the SA tat all my cabinet need to be up to ceiling height..he agreed and we pay the 10% deposit. Nightmare began when few mths later we called them for site measurement. The SA informed that he cant provide mi full ceiling height as my ceiling is too high, their standard definition for full height is 7ft only, while i need to pay for the extra .. the 2nd quotation was sent, and give me a heart attack...the price increase from 17k to 30k!...We decided to go for another 2 new quote from the KC contractors which are recommended by Lowyat Forum. Thanks god, the new quote is only 17k with all full ceiling height.

This post has been edited by kristenliow: Oct 24 2016, 11:04 AM

Hi Santino & kristenliow, do you mind telling me who your cabinet contractor was, and if you could, some pictures of your new kitchen?

Edit: Reading the Kitchen Cabinet v3 now, but it's a long thread!

This post has been edited by beetlemaniac: Dec 4 2016, 12:23 PM

What happen next? Mind sharing the progress n outcome?

Hi. Thanks for the sharing.
Did you get back your deposit?
Thanks.

OMG. look like im get into the trap. sign up a package with them last year home fair.. shit.. shit.. shit.

SCI still that bad?

I have quotation from them at the Reno Fair and seems to be the cheaper compare to the rest of Kitchen Cabinet competitors...

don't sing up with SCI, they will keep delay!!!

Don't sing up with SCI. I have the very bad bad experience, Sing up that time SA say can deliver on time but when after sign up they will keep delay!

hai marcus kwan...now what's the package that you bought yesterday? have it installed? is it ok? what is the name of the designer who works for you?

This post has been edited by Alha: Jan 14 2019, 01:26 PM

Me to ter sign up with them at home fair..now still keep delay..how about your package already install now?

Me to want to know..if camcel did u get your deposit?

wow... was considering them as the price is cheaper that the others. Any good recommendations for a "budget" cabinets?

thanks

thanks all for sharing, will avoid this contractor for sure for my new house renovation.

Yess please dont and avoid them!!now i already sakit jiwa deal with them!!!!!!!

Yess please avoid them then tell all your family/friends please dont take any service from sci kitchen cabinet!!!!

can feel you bro, must be very headache + money

went to big home expo yesterday and surprised that SCI still doing business there.
saw some visitors on their booth and i feel want to remind them to reconsider before get into trap.

Do *NOT* use this brand. Endless delays.

It was once a good brand but now they are extremely short of manpower so they will get you to pay up everything to enjoy a rebate, but will take a LONG, LONG time to install the cabinets.

I am also a victim for 8-months since Jan 2019 now...

Is SCI still in business ?

Good to know that they are unreliable because saw them at Mid Valley Rex Home Expo. Lowyat forum is really useful.