i believe pictures should tell better than words in this case. I did my kitchen cabinet and wardrobe with them as well. i would give them 8/10.

Regarding the punctuality, i would say we need to be more patient especially in renovation services, i believe every KC company and renovation company will have this problem, some even cancel appointment and postpone to another day without prior notice. Imagine they have so many sales person(u can see in exhibition), they cant have so many installation team, and the problems come when their schedule and plan is out due to lorry broken down, half day delay can cause so many delay in the following cases.

In my case, i handle it with calm, as long the sales person pick up my call, answer my question, send their team to settle the problem, without running away from problem. There was one time they come to settle a small problem, promise to come at 3pm, end up reached my house at 5pm, i need to talk to security in order them to enter to do some small touch up, i can see they are really rushing, while chatting with them, there have so many cases everyday in the 'plan' but when something happen in between, it could mess up all their schedule. To me, it is understandable, because i m doing sales, running outside as well.

as for built quality, it is very much depends on your expectation, to me, all these are custom made products and fabricate in factory, build on site, every design is different, we cant expect the installation team to know what to do, and done perfectly. i live with small, hardly notice error, and request for touch up for bigger problem. never ask for to change everything, as it will cost more time and money.

as for your case, pictures will tell better, seriously in the market there are some company wont even show up for touch up after receive your full payment.