I have bad bad experience with SCI KL. After full payment, the installer came late and installed cabinets in rush and spoilt all the kitchen cabinets badly. After complaint to salesman, have to keep on waiting and nothing done. Although 90% of my cabinets spoilt, salesman refused to change all cabinets for me. After long wait, i called it to manager. He refused to refund me. After days, he promised to change all cabinet for me and will find the best installer from sci to install it. He promised for no mistake anymore. But guess wat, same problem again. Just it is slightly better than last time. The table top have very poor finishing. I chose the most expensive Neolith as my table top. The joining part have very clear lines, marking and holes. Although it was seal with the transparent rubber liquid kind of things but its still very obvious. Its not concept 'Eco' as what they have mentioned,the cabinet inside smell badly after done.
Its just one of their marketing trick. I did complaint to NCCC for refund but Sci do not even reply their email nor call. After that i complaint to KPDNKK e-aduan and SCI replied that i should send my request to Tribunal Tuntutan Pengguna Malaysia (TTPM).
Please think, this company is really irresponsible for what they have done! After full payment, we as a consumer, cannot do anything after all!
They have serious problem such as miscommunication between the salesman,factory planner, factory driver and installer. Forgot to bring this and that. Came late not as promised. Cannot finish things on time. Used so many days to finish it. Did things wrongly and badly and most importantly,they refused to refund no matter how!
Really sucks!
Can u show us some pictures of ur kitchen cabinets and where are the defects etc? And also how much total it cost u