very hard to find Citizen watches retailer....in KL.... not many places carry it

Wow, overhaul at rm530. Whats the brand, bro?

Finally my watch was sent to distributor for repair yesterday due to the sapphire glass was crack after 1st drop

The cost to repair the sapphire glass is RM 158.

However, the front desk girl ask me whether should I complete overhaul the watch since I drop the watch. Cost is RM 530 and i agreed. Complete overhaul included change oil, check the movement, change tube if necessary, etc. ( wonder if there any extra charge if tube need to change.)

My question is,
I bought the watch for less than 7 months. Don't you think that the 'complete overhaul' should be under warranty?
The manual book clearly stated that the warranty exclude the glass, bezel and case only.

U drop the watch, such service is not covered by the warranty.

I read in the manual stated that warranty is not cover in crystal and case only...

For example,

Let say you bought a Ferrari for a month, assume it stated the engine will be fine even you wreck your car (In ball term, it stated shock resistance is 5,000G) you accidentally hit your pumper and crack (my case, crystal crack)...

You sent it for repair and the service center said they better check the whole car coz scare that any electronic device affected by such shock (my case, movement of my watch)...and they charge you few thousand for the service, exclude the pumper cost...

I mean, you can say it's your fault but my benchmark of good dealer should be checking for FOC within warranty period.

Just my 2 cents

I read in the manual stated that warranty is not cover in crystal and case only...

For example,

Let say you bought a Ferrari for a month, assume it stated the engine will be fine even you wreck your car (In ball term, it stated shock resistance is 5,000G) you accidentally hit your pumper and crack (my case, crystal crack)...

You sent it for repair and the service center said they better check the whole car coz scare that any electronic device affected by such shock (my case, movement of my watch)...and they charge you few thousand for the service, exclude the pumper cost...

I mean, you can say it's your fault but my benchmark of good dealer should be checking for FOC within warranty period.

Just my 2 cents

BALL International Warranty

Built to exceed traditional Swiss watchmaking standards, your BALL watch is warranted
by Ball Watch Company, Inc for a period of twenty-four months from the date of
purchase under the terms and conditions of this warranty. You are cordially invited to
register at our web site www.ballwatch.com during the initial 24-month period after
purchase for free extended twelve months warranty to effectively cover your BALL
watch by a total of thirty-six months warranty period. The international warranty covers
material and manufacturing defects. The warranty will only be valid when the warranty
card is dated, fully and correctly completed and stamped by a BALL Authorized Dealer.
During the warranty period and by presenting the valid warranty card, you are entitled to
have any manufacturing defect repaired free of charge. In the event that repairs are
unable to restore the normal conditions, Ball Watch Company, Inc guarantees its
replacement by a BALL watch of identical or similar characteristics. The warranty for the
replacement watch ends twenty-four months after the date of replacement of the replaced
watch.

The international warranty does not extend to the bracelet or glass nor does it cover any
damage done to the watch and the movement by humidity entering the watch because of
a handling error. The normal wear and tear and aging of the watch will not be covered
under this warranty. We reserve the right to relinquish all responsibilities under this
guarantee for repair if the watch is tampered with or damaged by unauthorized persons
other than BALL Authorized Service Centers.

If they're not up to my expectation, too bad...but I heard a number of good customer service in M'sia...especially for free calibration within warranty period

try bringing this issue up to Ball; if the guy you are talking to is unable to do anything, escalate.

who knows, with enough effort, you might just get your money back.

wassup guys
i want to buy new g shock
my budget is below 250

By the way, when will retailer provide free calibration?

new ghock??...try look at the military edition...look nice to me...look for forummer who sells gshocks..the price range is within ur budget..