Need help guys and girls,

Anyone know how much to replace a sapphire glass of a 40mm watch?

A small drop (<50cm height, I dropped my watch while i sitting on my chair) cause my lovely watch's sapphire glass crack :S

Heartbreaking and wallet-breaking

Thanks,

Will give the distributor a call later...

But as far I know, damage on sapphire glass is not under warranty right?

I dropped my seiko watch for many time in 7 years...no problem...

This watch...wear for few months, and it's my first 'light' drop...dropped it when I wearing and sitting on a chair :S

Furthermore, it's claim that 5,000G shock resistance...u know which brand

This post has been edited by TarePanda: Oct 20 2009, 11:18 AM

Yes, it's Ball

Called to the distributor just now, they charged RM 158 for the sapphire glass...should I say "only"?

The girl replied my query with 2 min...very good service

Looking forward to Menara Stadard Chartered for the repair service

Thanks for the advice bro, appreciate

Which shop in SS2 that you bought your new watch?

Can we buy a watch from distributor directly?

This post has been edited by TarePanda: Oct 20 2009, 03:55 PM

Finally my watch was sent to distributor for repair yesterday due to the sapphire glass was crack after 1st drop

The cost to repair the sapphire glass is RM 158.

However, the front desk girl ask me whether should I complete overhaul the watch since I drop the watch. Cost is RM 530 and i agreed. Complete overhaul included change oil, check the movement, change tube if necessary, etc. ( wonder if there any extra charge if tube need to change.)

My question is,
I bought the watch for less than 7 months. Don't you think that the 'complete overhaul' should be under warranty?
The manual book clearly stated that the warranty exclude the glass, bezel and case only.

It's Ball watch...i expected the overhaul price is few hundred but unexpected to pay it within warranty period

I read in the manual stated that warranty is not cover in crystal and case only...

For example,

Let say you bought a Ferrari for a month, assume it stated the engine will be fine even you wreck your car (In ball term, it stated shock resistance is 5,000G) you accidentally hit your pumper and crack (my case, crystal crack)...

You sent it for repair and the service center said they better check the whole car coz scare that any electronic device affected by such shock (my case, movement of my watch)...and they charge you few thousand for the service, exclude the pumper cost...

I mean, you can say it's your fault but my benchmark of good dealer should be checking for FOC within warranty period.

Just my 2 cents

This post has been edited by TarePanda: Oct 28 2009, 09:57 AM

patryn33,

Wow, thank you for your effort to post it up...appreciated

I read it few times in the Ball's manual...same as you, I only focus on the wording "a handling error"...

But if you read it as a sentence,

"The international warranty does not extend ...the movement by humidity entering the watch because of a handling error."

Don't you think that they're not cover only if water enter the movement?

I dropped the watch, the glass in crack and i responsible for that

However, my movement still working fine...in my expectation, they should provide free service for checking within warranty period

If they're not up to my expectation, too bad...but I heard a number of good customer service in M'sia...especially for free calibration within warranty period

This post has been edited by TarePanda: Oct 29 2009, 11:22 AM

Did sent a email to Ball USA...will seek confirmation during my next visit on Ball Distribution Malaysia

Thank for advice...

By the way, when will retailer provide free calibration?