@wahkiz

What would you recommend to further assist newbies? Could you provide a listing of what is needed?

More b00bies !!!
More chicks !!!

Dont want sausage fest already ..

U guys. Those who labeled themselves "iPhone Support Team", should really be more supportive.

Start to accept the fact that NOT everybody knows whats LYN or "Forum". Some people just don't know that they need to search, read FAQ and etc when they first get in. Even if they do, just guide them to where they belong. Now that's newbie friendly.

The way I see it now, everytime a noob post something, one self proclaim "LYN iPhone Support Team Member" will come in, make some sarcastic remarks, and the rest will be either joining the bash or cheering along. Now that unprofessional. This sub forum (iPhone) looks more like a kopitiam group thread than an open forum.

Someone starts a thread and ask a repeated question = bash. Someone open a thread to tell everyone that they have a new iPhone = "Oh wow congratulations nice to hear that hehe great welcome to the group!"

Furthermore, the FAQ is not really complete. I know I should make suggestion instead of just criticizing it, but my last two paragraph is why I don't make suggestion (except for this one). Yeah, I'll be expecting some flaming for this.

This post has been edited by Fighteden: Oct 30 2008, 08:43 PM

@davidgary

I think the iphone for dummies thread is excellent, almost all that people would normally ask is listed. However, it's still interesting that none actually check there before posting.

Maybe you would like to sticky those repetitive topics such as iphone unlocking, jailbreaking, appsupport, buying itunes gift cards (hmm).

Then perhaps newbies that comes in would see theres already an unlocking thread sticked on the top and won't post any such questions

just a suggestion.

you not the 1st but you not the last.
im second frozzbyte suggestion.

i have some suggestion on winterboard thread. winterboard is break into 2 separate threads.

1. first one will be pin on first page. it is winterboard tips n tricks on how to mod icon, background, clock font, etc... more like tutorial. easy for newbie to reference.

2. second will be "winterboard of the month". where people can show of their creativity here together attached with their custom wallpaper, icon, etc...n we will select a winner of the month n pin at first page of next month winterboard. this will attract more n more people to learn how to mod their screen.

peace!

---

Added on October 30, 2008, 9:47 pmi think later if anyone who is flaming or making fun of newbie will be warn n post will be deleted. so, there will be no more bash.

This post has been edited by kai5183: Oct 30 2008, 09:47 PM

baronic so fast moving.
only 3 post then closed

i have a suggestion. since there are lots of ppl posting a new topic which is involve new information, update infomation and iphone problem, why dont we make a rule & regulation on header topic. example; question using <wta>, new information use <info>, discuss use <discuss> and problem use <problem>

the other suggestion is adding specific detail for user problem. example;

1st/2nd gen iphone:
firmware:
problem detail:
problem occur time:
screenshot:
comment (other info):

by adding this suggestion may give head up for our iphone sifu here. most likely will help user accurate info that their seek and search.

pros
* easy for support team help with current user problem
* accurate topic finding using topic header
* save time eventually
* reduce flammer (burn baby)

con
* less freedom

just a free though. feel free to change and discard any idea that is unnecessary.

cheers

i couldnt agree more about this but.. then again.... how can we tell them to do this since most of the TS tht have problems just came up with a very general informations (usually 1 paragraph)? how can we educate (sound unplesent huh?) TS to at least follow some of the things refered above?



This post has been edited by g3n0c|d3: Oct 31 2008, 08:39 AM

I'm with potion on the tagging of a new thread. This will make things easier to search.

One thing that I'm not really keen on newbies .. especially those touch n go type ... is that they don't read the pinned thread first, post new thread (and maybe repetitive), log off or didn't come back to check or close the thread. Those kind of newbies will not follow the tagging or detail format and cluttering the forum. Typical scenario ... open new thread, ask question, hope people will spoonfed and get out. Not even a thank you or participation in their own thread or courtesy to close the thread. Now that we have a mod lingering around, closing such thread wont be a problem anymore.

Hi grunge. We were never the ''iPhone Support Team'' or "LYN iPhone Support Team Member" or "sifus" or "self proclaim mods" and we never claim to be. I would think that everyone here would not like to be associated with those titles. We are just forumers like you, hanging out and chillin' in this forum.

Due to the reason why noobs get flame back then is because they are not willing to read the pinned threads as most required Q's/queries are answered with proper solutions and with links etc. We have no doubts that noobs don't read pinned threads..hahaha. I'm not sure why in the first place they don't read. That's kinda disturbing.

Also, we did not have a mod around for sometime to close threads, delete flamed threads etc as how other forum does it. Thus, the whole forum becoming more like a junk/pasar malam with noobs opening new threads rather than them opening in threads made for their queires.

Grunge, we would warmly welcome you to help noobs whenever you can as they open new threads or related threads to ask Q's.

Regarding the FAQ as not complete, what would you suggest to add on? Do share.

Thanks

I was told by mod that to many stickies/pinned threads are not required as one or two threads with the required infos/links will do. So, we can't do much as noobs will somehow choose not to read pinned threads. So do choose the report button and report them.

Good suggestion mate. Do ask master winterboard gengstapo if that's cool with him. I opened Winterboard due to his support and we agree to go ahead..hahhaha.

Very good suggestion indeed. If all of us can start doing so, this might work.

Regarding the details of use problem, i took off "problem occur time" as we don't really need this option.

1st/2nd gen iphone:
firmware:
problem detail:
screenshot:
comment (other info):

Maybe we can put this up on the pinned threads if nokia2003 or friends don't mind but however, we need everyone to agree on this to go ahead.



This post has been edited by davidgary73: Oct 31 2008, 11:47 AM

hmmm... can we ask the admin department to create a template of:

1st/2nd gen iphone:
firmware:
problem detail:
screenshot:
comment (other info):


especially when one requires to open a new thread in this subforum (something like those found in the garage sale)?


well we old timers, who wish to post something else, can just simply delete the template and start posting (after all it is only a matter of deleting a couple of words)


that way, the not so well versed newbies seeking help, can opt for the template right away and begin describing the actual problem precisely. that way we get to save a lot of time (and also LYN server resources), by not asking "1st gen or 2nd gen?", "tried this and that?", "officially unlocked or via turbosim", "part numbers" et cetera and the list goes on and on.


oh having said that, looking at the growing number of iphone 3G users, may i suggest that we add the product number in the list above as well? that way, we can pin point out the origin of the iphone without any confusion. no more things like, i'm sure it is officially unlocked but shows the characteristics of a turbosim unlocked unit.

This post has been edited by nokia2003: Oct 31 2008, 11:58 AM

those tagging ideas is cool though.

but "1st/2nd gen iphone:" can change to "3G / Non-3G:?
sometime people didn't know 1st gen and 2nd gen.

just a suggestion.

ha ha. you know what, if you do try to read the userguide in the bookmark saved inside your safari, apple refers to the 1st gen as original iPhone.

wah really?I never read user-manual

ayai, no choice la. i cannot be a hypocrite or "pot calling the kettle black " right? because typically if an obvious question pops up by newbie, i will usually ask them to search or read the userguide first. ha ha

wahaha nokia2003, I don't think newbie will read the user-manual,

pinned thread also they dowan read

I saw a few old timers here love to start a flame war, or flame people

such as this :


Don't post something that does not contribute at all, and this is not the 1st time
You guys know who you are for posting this type of stuff

either help or stop post, or u can learn nokia way, shoot but in the end still help


The good thing is since there is a mod taking care here, stupid newbie question are all closed, and forced them to check and search
however, Mods still need to delete some flaming bait post


PS: to fighteden, its nothing personal, but thats my suggestion

errr... i have extreme difficulties deciding whether your underlined statement is actually a praise or vice versa