i have a suggestion. since there are lots of ppl posting a new topic which is involve new information, update infomation and iphone problem, why dont we make a rule & regulation on header topic. example; question using <wta>, new information use <info>, discuss use <discuss> and problem use <problem>

the other suggestion is adding specific detail for user problem. example;

1st/2nd gen iphone:
firmware:
problem detail:
problem occur time:
screenshot:
comment (other info):

by adding this suggestion may give head up for our iphone sifu here. most likely will help user accurate info that their seek and search.

pros
* easy for support team help with current user problem
* accurate topic finding using topic header
* save time eventually
* reduce flammer (burn baby)

con
* less freedom

just a free though. feel free to change and discard any idea that is unnecessary.

cheers