Oct 22 2008, 06:56 PM
QUOTE(chanhin @ Oct 21 2008, 09:35 AM)
I had took my time to screen capture and compile my report with proves and just e-mail to;
TM-NUT so call help line that suppose to help people... LOL... (help@tm.com.my)
Malaysian Communications and Multimedia Commission (ccd@cmc.gov.my)
COMMUNICATIONS & MULTIMEDIA CONSUMER FORUM OF MALAYSIA (aduan@cfm.org.my)
I advise you guys to do the same. I have no choice as now TM-NUT people started to say there is nothing wrong with the line from point to point and claim I am trouble maker.
i do the same laTM-NUT so call help line that suppose to help people... LOL... (help@tm.com.my)
Malaysian Communications and Multimedia Commission (ccd@cmc.gov.my)
COMMUNICATIONS & MULTIMEDIA CONSUMER FORUM OF MALAYSIA (aduan@cfm.org.my)
I advise you guys to do the same. I have no choice as now TM-NUT people started to say there is nothing wrong with the line from point to point and claim I am trouble maker.
until CFM called me and ask for more details
the guy ask me try to use TIME
but it only available at MONT KIARA there laa
Added on October 22, 2008, 6:59 pm
QUOTE
Dear Mr. xxx,
Thank you for bringing this matter to our attention.
We write in response to your request dated 10th October
2008 pertaining to the matter above.
Please note that we have suggested a rebate for the
connection issue experienced. This has been proposed to our
management. Once approved, the adjustment will be reflected in
your account.
We wish to take this opportunity to thank you for your
continued patience and understanding, as well as extend our
appreciation for your continued support of TM. We wish to
assure you that we are constantly improving our service and
listening to customer feedback to further improve on the level
of our service and customer satisfaction.
For further assistance or feedback, kindly e-mail us at:
help@tm.com.my.
Alternatively, you may also contact TM at 100 and select
"Internet Services".
Thank you.
Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my
(Reference No: 1-3895214110)
lolThank you for bringing this matter to our attention.
We write in response to your request dated 10th October
2008 pertaining to the matter above.
Please note that we have suggested a rebate for the
connection issue experienced. This has been proposed to our
management. Once approved, the adjustment will be reflected in
your account.
We wish to take this opportunity to thank you for your
continued patience and understanding, as well as extend our
appreciation for your continued support of TM. We wish to
assure you that we are constantly improving our service and
listening to customer feedback to further improve on the level
of our service and customer satisfaction.
For further assistance or feedback, kindly e-mail us at:
help@tm.com.my.
Alternatively, you may also contact TM at 100 and select
"Internet Services".
Thank you.
Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my
(Reference No: 1-3895214110)
they are good in telling to customer to patient and support their service
I HAVE NO CHOICE ONLY use their service one
This post has been edited by daimon: Oct 22 2008, 06:59 PM
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But, you all should know that gateway is bottleneck and it's your luck if you get better services 
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