Recently I have extremely terrible performance with my Streamyx. Customer service told me it is just me while other are enjoying good broadband quality service from Malaysia top ISP.

Please vote and discuss your findings.

I believe satistic will give the real pictures of the scenario (provided TM-NUT people not cheating here).

Since it is obvious that most members here are suffering from slow Internet access, here I provide the number to complaits. I advise after a few failure to solve the issue with its customer service, request to speak with thier superior. Do pressure them with any means so they can feed back to higher management and hopefully reach thier axxhole CEO.

100 (free)
1300-888-123 (I think 24 hours, but all are idiots)
1800-882-882 (I think only up to 9:30pm)
1300-889-515 (Please complait on this line first)

We have to work together by keep on complaiting....

This post has been edited by chanhin: Jan 14 2009, 01:38 PM

It does not matter where you are. I also stay close enought to thier Kelana Jaya HQ...

Thier speedometer seems always indicate close to 1.5 mbps.

But in actual usage, I got very slow basic web access and keep hang here and there. Check with ping and I found it actually timeout on many local and oversea website.

Last time TM-NET is still okay... only recently TM-NUT change too much... maybe new CEO... dunno why they choose to be axxholes...

Everything need prove and satistic... I want to make sure I am not the only one complaiting.

For those who vote the service are perfect, please name your position or relationship with TM-NUT.

Last nite I check (they said they swap some card), and then I fail to finish loading streamyx.com main page...

All major website ping also timeout.... except Yahoo return about 60ms

I wish all members here can work together and spend some time keep on complaiting... Malaysia Boleh... TM-NUT Boleh...

This post has been edited by chanhin: Oct 15 2008, 09:37 AM

Hard to say... Maybe there are still 1% of happy users there... Maybe...

But I yet to know personally on anyone is satisfied with current TM-NUT performance...

At least I feel I am not alone

4mb line is completely useless for current shxtty performance... They give me 1Gbps fiber optic link also useless... What's the point of 1Gbps where I cannot use up to 10kBytes/s?

I deeply agree on it... I also have same experinces... Different customer service give different answer... I think they are simply making up stories to delay your complaits...

Let me share my latest conversation with them last nite. They told me they had solve the problem on Monday!!! And case close!!! No one inform me... and last nite I even fail to ping yahoo.com as well as local website that they name it!!! And I even call them on Tuesday nite (one day after 'settle' the problem), and they informed me they are still working on it.... It is all complete lies and stories... It must be TM-NUT give authorities for them to make up stories.

And the customer service trying to manipulate my thinking and say oversea website are like that... Like we dunno the actual speed. Until I told them my company is not using streamyx and I know the actual speed, then they keep quiet on it... Before that, they dare to say maybe actually it is not slow, it is just how I use them... All these fxxking excusses that pissed people off.

Here is few suggestion from me...

Keep calling 1300-889-515 and make noise... Please shout to them and do not treat them as human. Being polite just make matter worst and being ignored...

And when they trying to fool you that no such thing of speed issue, ask them to write you the e-mail on the points they just stated. And then we sent those e-mail to press and also publish on website.

I doubt those TM-NUT liers dare to write e-mail as they know they are cheating customer... And only dare to lie over telephone. Thus I also suggest do the conversation recording and let's share on the Internet. See how much TM-NUT can deny their cheating later...

Damn... These TM-NUT things really disturbing my emotion right now...

This post has been edited by chanhin: Oct 16 2008, 10:33 AM

Sorry to say these, I felt pissed with TM-NUT.

I have the same thinking... Whenever I heard those 'Malaysia Boleh' words from Mat Salleh, I felt embarrased.

The only solution is changing the government, which everyone of us have to do our part. The curropted system is too bad... and destroying the nation.

Dun worry on the recorded conversation... Each voice call are recorded into 16-bit PCM wave file. Example; they can copy and forward some complaits to thier superior. If you complait one of the customer service use f word to you... and they can trace back.

About unethical and dishonest company, this wasn't so bad in the old time... but now really bad...

So 50% of the users here are angry with TM-NUT... So it prove I am not alone... fxxk TM-NUT!

This post has been edited by chanhin: Oct 17 2008, 05:24 PM

We MUST teach TMNUT lesson!!!

I do suggest you compile a report and e-mail to the media. Do write to several press at once.

And we will compile a bigger report together to TV media as well later... And ask them to expose TMNUT problems.

For everyone that complait, please write down the name of the customer service. If not sure on the spelling, ask them to spell it out. Write down time and date on when you call. All these are needed when we need to compile several reports later...

Since TMNUT decided to screw up thier own company, I have plans to expose thier dirty practise one after one. Hope you guys can support me. And please report to write down the details. And if you have the equiptment, please record down the conversation and label it with date, time and who you speak with.

It is about time to strike back.

Please do not make TM-NUT easy by giving up.

They make us suffer, and we will do the same.

We should keep calling to complait them, other related authorities and also the media. Do remember to collect the details on the complaits. Always ask who answer your call, write it down and send to press.

This post has been edited by chanhin: Oct 20 2008, 09:22 AM

I believe there are TM-NUT rpeople also in this forum... Be it working there or related in a way. From the statistic, there should be at least 5 people.

Anyway, TM-NUT seems do not care people hated thier service quality... Really TM-NUT... Malaysia Boleh!

This post has been edited by chanhin: Oct 20 2008, 04:01 PM

I had took my time to screen capture and compile my report with proves and just e-mail to;

TM-NUT so call help line that suppose to help people... LOL... (help@tm.com.my)
Malaysian Communications and Multimedia Commission (ccd@cmc.gov.my)
COMMUNICATIONS & MULTIMEDIA CONSUMER FORUM OF MALAYSIA (aduan@cfm.org.my)

I advise you guys to do the same. I have no choice as now TM-NUT people started to say there is nothing wrong with the line from point to point and claim I am trouble maker.

Yeah... FYI, I fail to logon into MSN for few months... thought I forgot the password...

Only now I realise it is fxxking TM-NUT issue... Just now I keep trying... after many times, it finally successfully login

But I doubt its functionality can be really used. Thanks to TM-NUT blocking here and there...

Good or bad?

Latest update: no update from TM-NUT... and my P2P still consistencely lower than 20kB/s

---

Added on October 24, 2008, 12:39 pmLatest Update from TM official who called me.

She claimed that the result of the broadband team investigation indicating nothing wrong at all.

And again now she ask me to test speedometer, which got nothing to do with my complaits.

IMO, TM-NUT really never getting tired of cheating people... I will try my best to get thier answer via written material like e-mail rather than voice call. I need something before I send to the press.

This post has been edited by chanhin: Oct 24 2008, 12:39 PM

I need to wait 2 weeks... which mean this week is the date line.

Let's see what kind of lie TM-NUT going to tell me later.

Possible... Cannot deny there are members voting as happy service.

Wimax dun have at my areas.

Same...

Same also... China website is super duper slow.... Try to check your e-mail hosted in China... hardly can download... if contain pictures.


You are so lucky... You stay around with other ministers?

Stupid TMNUT, now the broadband team pass to basic technical guys to call me and asking me if my modem is okay, using spilter etc... all these nonsenses again and again....

I really felt TMNUT is irritating..... +

This post has been edited by chanhin: Oct 29 2008, 01:59 PM

The impressive thing is that... TMNUT still insist there is nothing wrong with the line from point to point and it is always the user fault...

=> => => =>

This post has been edited by chanhin: Oct 29 2008, 09:55 PM

They purposely acting so stupid just to piss us off until we give up.

Please do not give up so easily and proceeding with complaits in all channels again and again...

Same here... Connection is no issues... Just super slow and connection like hang.... Streamyx stop all my Internet transactions from time to time

I really hate TMNUT...

It is so pissed reading news like;

http://biz.thestar.com.my/news/story.asp?f...25&sec=business

This government is completely hopeless...

Terrible. It make you angry by having problems on basic web sufting, ftp, gaming, ping also timeout etc. [ 137 ] [59.05%]

It prove that I am not the only one complait.

I really hope some hero in Malaysia can teach TM a lesson...