Recently I have extremely terrible performance with my Streamyx. Customer service told me it is just me while other are enjoying good broadband quality service from Malaysia top ISP.

Please vote and discuss your findings.

I believe satistic will give the real pictures of the scenario (provided TM-NUT people not cheating here).

Since it is obvious that most members here are suffering from slow Internet access, here I provide the number to complaits. I advise after a few failure to solve the issue with its customer service, request to speak with thier superior. Do pressure them with any means so they can feed back to higher management and hopefully reach thier axxhole CEO.

100 (free)
1300-888-123 (I think 24 hours)
1800-882-882 (I think only up to 9:30pm)
1300-889-515

We have to work together by keep on complaiting.... 

We MUST teach TMNUT lesson!!!
I do suggest you compile a report and e-mail to the media. Do write to several press at once.

And we will compile a bigger report together to TV media as well later... And ask them to expose TMNUT problems.

For everyone that complait, please write down the name of the customer service. If not sure on the spelling, ask them to spell it out. Write down time and date on when you call. All these are needed when we need to compile several reports later...

Since TMNUT decided to screw up thier own company, I have plans to expose thier dirty practise one after one. Hope you guys can support me. And please report to write down the details. And if you have the equiptment, please record down the conversation and label it with date, time and who you speak with.

It is about time to strike back. 

No offence, but do u actually think dat keep complaining will make them fix things? We msians have alr suffered slow connections for years n nth has been done even tho there are tons of complaints. Suck it up la, complain oso waste time onli.

ya la... Malaysia boleh. even tak boleh oso become boleh.

i'm stayin in Pj sec 17. almost every few days no water(nice SYABAS). yest nite cant online at all. most of the time crappy line. BOLEH.

i wonder why ppl say MALAYSIA BOLEH. boleh giv ppl crappy service and be proud of it.

I believe there are TM-NUT rpeople also in this forum... Be it working there or related in a way. From the statistic, there should be at least 5 people.

Anyway, TM-NUT seems do not care people hated thier service quality... Really TM-NUT... Malaysia Boleh! 

I had took my time to screen capture and compile my report with proves and just e-mail to;

TM-NUT so call help line that suppose to help people... LOL... (help@tm.com.my)
Malaysian Communications and Multimedia Commission (ccd@cmc.gov.my)
COMMUNICATIONS & MULTIMEDIA CONSUMER FORUM OF MALAYSIA  (aduan@cfm.org.my)

I advise you guys to do the same. I have no choice as now TM-NUT people started to say there is nothing wrong with the line from point to point and claim I am trouble maker. 

Dear Mr.  xxx,

Thank you for bringing this matter to our attention.

We write in response to your request dated 10th October
2008 pertaining to the matter above.

Please note that we have suggested a rebate for the
connection issue experienced. This has been proposed to our
management. Once approved, the adjustment will be reflected in
your account.

We wish to take this opportunity to thank you for your
continued patience and understanding, as well as extend our
appreciation for your continued support of TM. We wish to
assure you that we are constantly improving our service and
listening to customer feedback to further improve on the level
of our service and customer satisfaction.

For further assistance or feedback, kindly e-mail us at:
help@tm.com.my.
Alternatively, you may also contact TM at 100 and select
"Internet Services".

Thank you.


Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.

www.tm.net.my

(Reference No: 1-3895214110)

They purposely acting so stupid just to piss us off until we give up.

Please do not give up so easily and proceeding with complaits in all channels again and again...