QUOTE(jimmygks @ Mar 10 2014, 10:12 PM)
I have done my survey at Iconic Vacation Club (located at Midvalley) on 7-Mar-2014. As their promised, they will give 2D1N stay for 2 pax at Golden Palm Tree Iconic Resort & Spa - Travelers Palm Villa (Room only).
I try to book my room on the date (as what voucher stated only applicable on weekdays) i wishes, but after a few mail, all the weekday date I selected is not available and as well I asked the management give me the date is available. Below are the respond from IVC team and I felt they are cheating the customer for free survey.
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Dear,
Greetings!
The email is well received,this Complimentary Stay Voucher issuing by Iconic Vacation Club and our inventory already fully booked up to Month of Sept 2014.
As we work on a basis of a certain number of rooms for our Complimentary Stay Voucher holder per day.This complimentary stay voucher is applied to weekdays (Monday - Thursdays) only not applicable during Eve-Public Holidays , Public Holidays or School Holidays.
The condition is clearly stated in the voucher that our rooms are limited and it is on a first come, first served basis as a room are limited i.e Traveler Palm Villa and this voucher does not guarantee a room booking or reservation as your already agree our Term & Condition (with signature).
Therefore, we are unable to advise the availability of Room (Traveler Palm Villa) also we are unable to extend the validity of the Voucher.
We thank you for your understanding and Sorry for any inconvenience may caused you.
Member Service Department.
Customer Service Department
Sepang Gold Coast Sdn Bhd
Iconic Vacation Club Bhd
Tel : +603 - 3182 3636
Fax : +603-3182 3737
Website : www.iconicvacationclub.com
www.sepanggoldcoast.com
www.goldenpalmtree.com
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After the entire email, they claim that no room which already fully booked up to Month of Sept 2014 and the voucher only valid for 6 months from the date of issue. Then what is the point keep telling customer you can get free room??
Please DO NOT believe on this survey anymore. Please share with your friend on this.
Prove: https://www.dropbox.com/s/368kcokt1doq396/C...20Voucher_2.jpg
do we need to call IVC member services for room booking?I try to book my room on the date (as what voucher stated only applicable on weekdays) i wishes, but after a few mail, all the weekday date I selected is not available and as well I asked the management give me the date is available. Below are the respond from IVC team and I felt they are cheating the customer for free survey.
----------------------------------------------------------------
Dear,
Greetings!
The email is well received,this Complimentary Stay Voucher issuing by Iconic Vacation Club and our inventory already fully booked up to Month of Sept 2014.
As we work on a basis of a certain number of rooms for our Complimentary Stay Voucher holder per day.This complimentary stay voucher is applied to weekdays (Monday - Thursdays) only not applicable during Eve-Public Holidays , Public Holidays or School Holidays.
The condition is clearly stated in the voucher that our rooms are limited and it is on a first come, first served basis as a room are limited i.e Traveler Palm Villa and this voucher does not guarantee a room booking or reservation as your already agree our Term & Condition (with signature).
Therefore, we are unable to advise the availability of Room (Traveler Palm Villa) also we are unable to extend the validity of the Voucher.
We thank you for your understanding and Sorry for any inconvenience may caused you.
Member Service Department.
Customer Service Department
Sepang Gold Coast Sdn Bhd
Iconic Vacation Club Bhd
Tel : +603 - 3182 3636
Fax : +603-3182 3737
Website : www.iconicvacationclub.com
www.sepanggoldcoast.com
www.goldenpalmtree.com
----------------------------------------------------------------
After the entire email, they claim that no room which already fully booked up to Month of Sept 2014 and the voucher only valid for 6 months from the date of issue. Then what is the point keep telling customer you can get free room??
Please DO NOT believe on this survey anymore. Please share with your friend on this.
Prove: https://www.dropbox.com/s/368kcokt1doq396/C...20Voucher_2.jpg
can we book directly to AVANI sepang ?
Jun 19 2015, 11:13 AM

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