QUOTE(teddie @ Nov 19 2010, 06:02 PM)
I kinda fed up with UOB, loan approved 2weeks ago and yet, they couldnt get my LO ready.
Dear Teddie,
The turnaround timing for the issuance of UOB's LO should be around 48 hours after the confirmation of approval. Prior to Sep, their turnaround time is around 36 hours. There is some delay over the turnaround time due to UOB structural changes in their mortgage arm but shouldn't be 2 weeks. Most probably the problem is associated with the banker who attended you. We do have clients who face the situation whereby the loan is yet to approve, but the banker informed their customers that the loan had been approved to keep the customers waiting for the offer. UOB might take an approval turnaround time for around 3~4 weeks if clients' application is "unusual" (appeal for special rate & conditions, non-EF undercon cases, etc). Std approval should be around 7~14 working days.
Advice: (i) You can go to other banks and pretend to apply loan from them / check with Bank Negera, ask them to check you CCRIS report and see whether is there any approved loan from the banks or not. CCRIS report is able to show whether is there any loan had been approved (the loan amount as well) but they might not be able to identify which bank had given you a loan. If there is any approved loan, thus, it will enforced the confirmation given by the UOB banker. Otherwise, it is the time you need to check with the banker on his/her "confirmation". You have to do it yourself as the banks need your signature on the application form to check your CCRIS.
Or, (ii) call to the branch (where the banker situated), ask the receptionist to direct your call to branch manager instead of the banker (pretend that you do have a business to discuss with the branch manager, advisable not to be in a "complaint tone"), clarify your frustration in a good manner to the branch manager and ask him/her to verify whether your loan had been approved or not. He/she should be able to give you confirmation within seconds (they might not entertain you if you start the call in "complain mode", so you should know what to do). Whether the loan is approved or not, you should know what is the next that you should tell the branch manager right?

Added on November 20, 2010, 1:52 amQUOTE(Titan_Gunners @ Nov 16 2010, 09:20 AM)
Do bank limit the monthly prepayment amount?
Dear Titan,
It depends on the conditions specified in the letter of offer and loan agreement, and the type of loan package as well. For std term loan, minimum prepayment amount will be imposed (ie. min 1,000 and multiple of it, min 5,000 and multiple of 1000, etc) and std notice of 1 month must be given (usually we call it a "floor"). Some banks might put a "ceiling" as well, ie, prepayment which cause the utilized amount dropped to less than 2% of the loan will constitute to mandatory full settlement / forced facility call back.
Prepayment ceiling and floor limit might not be an issue if you are using semi flexi / full flexi / full OD type of home loan as these kind of facilities had virtually remove the ceiling and floor as the interest will only be calculated based on the difference between the remaining loan's outstanding and balance in CA which tied up with the loan account.
Thus, you need to study the "Prepayment" clauses which stated in your LO carefully if this is your major concern.
This post has been edited by home_save: Dec 20 2010, 12:50 AM