Dear sily22,

Sorry to hear about your case.

As I'm with AIA, perhaps I can offer you some assistance.

Could you kindly pm me your name and policy no?

Thanks. Best Regards.

Total Investment Value(TIV) is cash value. U only can get that back. U can check the current TIV thru AIA office. If u keen to terminate ur current policy, u can get ur TIV within 2 weeks but think twice before.

Silly,

If you have your life policy and critical illness attached to you, you can't cancel it especially if you age is catching up. But i don't understand why the premium can't reduced. AIA agents out there, can you help her?

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Added on May 21, 2008, 11:19 pmYou need to also concern with your critical illnesses which often also cover with many fine printed clause. Before making any decision, try to speak to as many agens as possible

This post has been edited by Jean72: May 21 2008, 11:19 PM

Normally they have a standard minimal amount which might be RM150/month ( for Prudential )
So lets say you are to remove ur raider such as a Medical Card while maintaining ur contract it's not posible because the Medical Card alone itself
is close to RM40 or more/month depends on the limit you have bought.
To make it clear, to maintain ur policy you will need RM150 minimal, for AIA might be slight different

If you are planning to get a new policy, apply for a new 1 1st before you go & cancel your current 1
make up your mind which is better during the 14 days free look period
*at least you are covered or have a policy, if the new insurance reject ur case
*have something to compare, who know ur current policy might be better

This post has been edited by Colaboy: May 22 2008, 01:52 AM

Zarth, Are you an AIA Agent? I PM you my policy no.
Thanks for the help in advance.

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Added on May 22, 2008, 9:47 amI think the reason my premium can be reduce is according to AIA, that is the minimal amount. Even i reduce my medical card, they will increase the investment link higher to balance it back. Sound complicated to me.. That why i feel like I m stuck here.


This post has been edited by sily22: May 22 2008, 09:47 AM

@sily22

Sad to hear your story man. Just to share some info. I myself also using AIA insurance, the agent is very good and claims have been very very easy (less than a month normally). I have not claimed any amount before (thank God for my health so far) but my mum's staff has claimed alot due to work mishaps and etc.

I bought from the agent as he is a friend of my mum's. It is true that we must be careful in choosing agents as some of them are really just into the money and will resort to various means to secure the customer. This agent of mine is a boss of his own firm so I have more confidence as he won't just decide to change job and leave me in limbo.

Having said that, my AIA insurance does require me to pay upfront first unless a letter of guarantee is issued. My company insurance is also from AIA (but their policy is from Singapore)

My agent already told me this upfront and I am fine with this as I can always pay with my credit cards or my own money if the guarantee letter can't be issued. However, I believe your agent failed to inform you about that fact or was not setting the terms clear.

I would suggest you bring up the matter with AIA HQ and walk-in personally to ask for a clearer picture and if you are not satisfied with the way it is going, do ask on the procedure to terminate as well as the amount that you are entitled to get back.

Good luck!

---

Added on May 22, 2008, 10:59 amI think the reason my premium can be reduce is according to AIA, that is the minimal amount. Even i reduce my medical card, they will increase the investment link higher to balance it back. Sound complicated to me.. That why i feel like I m stuck here.

[/quote]

Yes you are right. I think we are buying the same plan. Mine has medical coverage (150k)+ accident coverage (30k) + death benefits (80k) + 36 illnesses + savings (investments).

RM 1800 (or RM 150/mth) is the minimum premium without investment if I recalled correctly.

This post has been edited by jeff_ckf: May 22 2008, 10:59 AM

Frankly, I have been with ING and I'm proud to say that they're good They cover both my insurance and keep me updated from time to time on new products.

If you need a good agent, I could introduce you one but I'm from Penang.

Sorry to hear about your ordeal with other insurance company/agent.

I'm with ING too and so far never encounter any problems
Maybe TS can think about it

[quote=jeff_ckf,May 22 2008, 10:53 AM]
@sily22

Sad to hear your story man. Just to share some info. I myself also using AIA insurance, the agent is very good and claims have been very very easy (less than a month normally). I have not claimed any amount before (thank God for my health so far) but my mum's staff has claimed alot due to work mishaps and etc.

I bought from the agent as he is a friend of my mum's. It is true that we must be careful in choosing agents as some of them are really just into the money and will resort to various means to secure the customer. This agent of mine is a boss of his own firm so I have more confidence as he won't just decide to change job and leave me in limbo.

Having said that, my AIA insurance does require me to pay upfront first unless a letter of guarantee is issued. My company insurance is also from AIA (but their policy is from Singapore)

My agent already told me this upfront and I am fine with this as I can always pay with my credit cards or my own money if the guarantee letter can't be issued. However, I believe your agent failed to inform you about that fact or was not setting the terms clear.

I would suggest you bring up the matter with AIA HQ and walk-in personally to ask for a clearer picture and if you are not satisfied with the way it is going, do ask on the procedure to terminate as well as the amount that you are entitled to get back.

Good luck!

---

Added on May 22, 2008, 10:59 amI think the reason my premium can be reduce is according to AIA, that is the minimal amount. Even i reduce my medical card, they will increase the investment link higher to balance it back. Sound complicated to me.. That why i feel like I m stuck here.

[/quote]

Yes you are right. I think we are buying the same plan. Mine has medical coverage (150k)+ accident coverage (30k) + death benefits (80k) + 36 illnesses + savings (investments).

RM 1800 (or RM 150/mth) is the minimum premium without investment if I recalled correctly.

[/quote]


Hi Jeff,

You are lucky to have a good agent. My agent was my ex-company supervisor. He was kind to me for the past few years but not after 6 years. The reason i believe is that he already no longer taking any commision from my premium that why he think that he dont need to serve me anymore.

I understand that it is necesary to pay upfront unless GL is issue but if GL is failed to issue, we have to pay cash first. What if i dont have the cash and dont have credit card? RM7k is alot to me. What if after pay cash and I cant claim at all? itsnt that sad? Why the same case other insurance can issue the GL and AIA cant? other insurance not even as famous as AIA, but make my life easy.
my premium is RM161 per month, (100 per bed, death 50k, accident 30k, 30K for 36 illnesses & Saving(investment link), If i m not mistaken.
Maybe I really should walk-in to AIA but will they entertain me? No one entertain me when i make call to the call center.

Sily22,

May i know ur action further? Cancel the policy, reduce premium or still on the reimbursement issue?

I may assist u further but have to know wat u wanna do first..GD luck

Thanks for your offer to assist.

1. My first choice, i do not wish to terminate but i demand some compensation from AIA. they responsible for this. They need to make it up so that I have confident again with AIA medical card.

2. If this cant be done, according to bank negara people, most likely i wont get back anything. I know that my premium is the minimal one and cant be reduce even i terminate only the medical part because this premium is the RIDER and the montly payment are still the same. (I dont understand what "rider" mean until lately people told me that Rider mean, medical is not the main product. Even after terminate the medical, the premium remain the same. Then no point to terminate it. Or Maybe I should terminate the medical only and get another one only medical?

3.Cancel the policy is my last choice if the explaination from AIA does not convince me. But i would like to know how much i will get back after cancel the policy?

I Really need some assistance. What should i do... I dont really know which is the best choice

Sily22, i understand your dissapointment with AIA. In respect of your item above, my comments are as follows:

1. Doubt AIA will give you any compensation if what they have "done" is in accordance to company policy. Even Bank Negara have told you so.

2. If you have no confidence with AIA medical card, just cancel that rider and the balance money can go into the investment portion or increase your life amount or whatever. However to get another good medical card with auto renewal, you will have to get another insurance policy and that will cost you another RM150 if you do not cancel your AIA.

3. Go check your latest AIA statement, there is a cash back/surrender value. That's the amount you will get. My advise is just visit their office and check with the Customer Relation Officer on the actual amount you'll get back if you terminate the policy immediately and the procedures.

My suggestions are as follows:

1. Go get other quotations from ING and Prudential and this time ask lot of questions about the medical i.e. what can claim and what cannot and what are the procudures for admitting into hospitals, which hospitals are in their panel, etc etc.

2. If you can find a product that gives you the same protection as your AIA from ING or Prudential for the same monthly premium then your problem solved. However i believe you won't as you bought the AIA policy when you were younger. Even if you can get same protection from other companies, do note that the first 4 years your coverage will be less.

Having said above, go check with AIA office now and check with the Customer Relation Officer how much cash you will get if you terminate your current policy. Since you have been paying for 6 years, that about RM10,800 in premium burned. What's the difference between premium paid and your surrender value? If not much just terminate AIA and go get a new medical policy. But do check with AIA your cash value in another 14 years time (policy reached 20 years) if you get any "bonus" (increase in cash value) especially if your policy is not unit trust link invesment, don't know how to explain this, maybe insurance agent can help on this bonus thing.

I already knew that AIA wont give any compensation to me, no harm trying coz i really feel i deserve it.
Since I wont get back anything, what I want to do is to let the whole world know about my case. I want everyone to Beware with AIA, beware with your own insurance. You wont know how good and helpful they are until you admitted to hospital, until the case happen to you. Before this, AIA agent did told me how good they are, how they have help the families, how easy they get the GL. That time I trully believe that I have found a good insurance, a good agent. I do believe that I can trust my life with AIA last time not now, not anymore.
I used to think that AIA is better than IHM which I have purchase for the past 3 years before AIA. Look like maybe IHM is better than AIA.

What I am going to do now is waiting for the answer from AIA and Bank Negara before I terminate it.
If getting another medical card is afforable, I will consider terminating AIA medical only since it is an ADD ON thing.
This Tuesday I am going to AIA office to get the matter clear. I would like to know how much TIV i will get if i terminate and it is worth to do so or only terminate the medical part.
I did call up customer service centre, they say they cant tell what is the TIV. I need to go to the office personally TROUBLESOME.
I guess the surrender value will be half of the premium i have paid. That a big lost to me. I should have terminate 3 years ago where someone warn me about how little my medical is that time at least I wont RUGI so much by then. SIGH!!!

[quote=Colaboy,May 22 2008, 02:52 AM]
Normally they have a standard minimal amount which might be RM150/month ( for Prudential )
So lets say you are to remove ur raider such as a Medical Card while maintaining ur contract it's not posible because the Medical Card alone itself
is close to RM40 or more/month depends on the limit you have bought.
To make it clear, to maintain ur policy you will need RM150 minimal, for AIA might be slight different

If you are planning to get a new policy, apply for a new 1 1st before you go & cancel your current 1
make up your mind which is better during the 14 days free look period
*at least you are covered or have a policy, if the new insurance reject ur case
*have something to compare, who know ur current policy might be better

[/quote]

Yeah, that's true enough

there are a lot of product.. u need to understand.. even some agent also don't really have the full knowledge about the product... my best advice... ask from any agent insurance and call their customer service for more information


[quote=jeff_ckf,May 22 2008, 11:53 AM]
@sily22

Sad to hear your story man. Just to share some info. I myself also using AIA insurance, the agent is very good and claims have been very very easy (less than a month normally). I have not claimed any amount before (thank God for my health so far) but my mum's staff has claimed alot due to work mishaps and etc.

I bought from the agent as he is a friend of my mum's. It is true that we must be careful in choosing agents as some of them are really just into the money and will resort to various means to secure the customer. This agent of mine is a boss of his own firm so I have more confidence as he won't just decide to change job and leave me in limbo.

Having said that, my AIA insurance does require me to pay upfront first unless a letter of guarantee is issued. My company insurance is also from AIA (but their policy is from Singapore)

My agent already told me this upfront and I am fine with this as I can always pay with my credit cards or my own money if the guarantee letter can't be issued. However, I believe your agent failed to inform you about that fact or was not setting the terms clear.

I would suggest you bring up the matter with AIA HQ and walk-in personally to ask for a clearer picture and if you are not satisfied with the way it is going, do ask on the procedure to terminate as well as the amount that you are entitled to get back.

Good luck!

---

Added on May 22, 2008, 10:59 amI think the reason my premium can be reduce is according to AIA, that is the minimal amount. Even i reduce my medical card, they will increase the investment link higher to balance it back. Sound complicated to me.. That why i feel like I m stuck here.

[/quote]

Yes you are right. I think we are buying the same plan. Mine has medical coverage (150k)+ accident coverage (30k) + death benefits (80k) + 36 illnesses + savings (investments).

RM 1800 (or RM 150/mth) is the minimum premium without investment if I recalled correctly.

[/quote]

So, your policy is actually an investment link policy.

Let me explain to you.

Investment link policy is a policy that consist Investment and Insurance Cover.

Actually.. there is a regulation from Bank Negara Malaysia, to counter the complain about the customer paying higher premium for low coverage, as well as allocation rate in early years of policy inception.

The MAXIMUN set by BNM for ILP ( investment link policy ) is Rm5000 per annum on 15 july 2005.
Every insurance company has different minimun policy.
and, again
Regular Premium consist of Basic Sum Assured and Supplementary Benefit.
so, to counter the problem, BNM has this table, SAM and SLACK
SAM is Sum Assured Multiple, example. your regular premium is Rm181 x 12 = 2172 x ( SAM which according to age ) ( age 36-45 is x30 , age 46-55 is x20, and 55 above is x10) to your MAXIMUN Insurance coverage.

You can reduce your optional rider or supplementary benefit, actually, u just take out those optional rider, keep your Basic Sum Assured Policy which will reduce the premium, as long every thing is still insideRm150 cap..! but u must get verify ur Policy, what is the minimun..


[quote=sily22,May 24 2008, 08:59 PM]
I already knew that AIA wont give any compensation to me, no harm trying coz i really feel i deserve it.
Since I wont get back anything, what I want to do is to let the whole world know about my case. I want everyone to Beware with AIA, beware with your own insurance. You wont know how good and helpful they are until you admitted to hospital, until the case happen to you. Before this, AIA agent did told me how good they are, how they have help the families, how easy they get the GL. That time I trully believe that I have found a good insurance, a good agent. I do believe that I can trust my life with AIA last time not now, not anymore.
I used to think that AIA is better than IHM which I have purchase for the past 3 years before AIA. Look like maybe IHM is better than AIA.

What I am going to do now is waiting for the answer from AIA and Bank Negara before I terminate it.
If getting another medical card is afforable, I will consider terminating AIA medical only since it is an ADD ON thing.
This Tuesday I am going to AIA office to get the matter clear. I would like to know how much TIV i will get if i terminate and it is worth to do so or only terminate the medical part.
I did call up customer service centre, they say they cant tell what is the TIV. I need to go to the office personally TROUBLESOME.
I guess the surrender value will be half of the premium i have paid. That a big lost to me. I should have terminate 3 years ago where someone warn me about how little my medical is that time at least I wont RUGI so much by then. SIGH!!!

[/quote]

actually... TIV CAN and MUST be reveal by the Customer Service if request by the policy holder, once verification made by u. such as ur name, IC and ur address.. You try to call the customer service again, request to know your TIV, if he said cannot, ask for the Customer Service who serve you for the full name, and told him/her you will forward this issue to their Director of Customer Service and also FMC ( if am not mistaken ) a financial compliant institution

Hope this will help..

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Added on May 24, 2008, 9:25 pm[quote=sily22,May 24 2008, 08:59 PM]
I already knew that AIA wont give any compensation to me, no harm trying coz i really feel i deserve it.
Since I wont get back anything, what I want to do is to let the whole world know about my case. I want everyone to Beware with AIA, beware with your own insurance. You wont know how good and helpful they are until you admitted to hospital, until the case happen to you. Before this, AIA agent did told me how good they are, how they have help the families, how easy they get the GL. That time I trully believe that I have found a good insurance, a good agent. I do believe that I can trust my life with AIA last time not now, not anymore.
I used to think that AIA is better than IHM which I have purchase for the past 3 years before AIA. Look like maybe IHM is better than AIA.

What I am going to do now is waiting for the answer from AIA and Bank Negara before I terminate it.
If getting another medical card is afforable, I will consider terminating AIA medical only since it is an ADD ON thing.
This Tuesday I am going to AIA office to get the matter clear. I would like to know how much TIV i will get if i terminate and it is worth to do so or only terminate the medical part.
I did call up customer service centre, they say they cant tell what is the TIV. I need to go to the office personally TROUBLESOME.
I guess the surrender value will be half of the premium i have paid. That a big lost to me. I should have terminate 3 years ago where someone warn me about how little my medical is that time at least I wont RUGI so much by then. SIGH!!!

[/quote]

Actually, for claim issue.. u can forward ur claim to the .. donno call what liao.. that FMC or some thing.. in ur policy sure have the number of the institution number and email... because.. when you complain through them, requesting for claim and entitlement... AIA MUST and WILL reply within 7 working days to the FMC or something, then FMC or something will tell u..

a lot of ppl donno about this channel... i mean this institution.. because.. actually the insurance company also dont want bother to tell u.. if they can try to delay.. (if u straigth away claim wif them ) they will sometimes try ~~

just give few tips..

This post has been edited by wenjie86: May 24 2008, 09:25 PM

Normally ur investment link can be breakeven after 6 years depends on the fund u take..if its already breakeven then better terminated and get from another company. For Medical Card u can cancel anything and no refund as there;s no cash value. However bare in mind , before cancel, try apply for a 2nd medical car elsewhere before u cancel the first one. remember the waiting period and the survival period..

What do you mean by breakeven?
How do i know it is breakeven?is that mean how much i paid, how much i get back? how do i know how much is the medical card?
So the best thing to do is not to terminate anything first? get another medical card? SIGH!!! look like more and more burden....

Hie, sorry as I just read through the 1st page and I did not read through the 2nd page.

Btw, has your problem solve? Medical card? I do have AIA medical card too. Last time admitted to hospital due to accident. I did not have my medical card with me as I LOST it, I called up my dad and he gave me my medical card number, and I pass it to the nurse to do the hospital adminstraton thingy, and the hospital eventually straight settle with AIA.

The day I discharge, I am just charged for some side charges for around RM400+, another RM6k are being covered by AIA. FYI, that day I am alone in KL without my family. Just a medical card number and everything are so easy.

Btw, just wondering has your case settle? Do you want my dad to follow your case or explain to you if you don't mind? FYI, my dad is aia insurance manager with many years of experiences. Do PM me for your name, contact number, the agency name and the agent name, policy number etc.

This post has been edited by Joshua_0718: May 27 2008, 01:38 AM

Tough luck for TS. It is a fact that insurance is easy to buy but difficult to claim, so I guess having a sincere and responsible agent would make things easier. I feel some are trying to hun shui mo yu here but some are genuine helping. All the best to TS.

My mom bought an education policy for me when I was still in my nappies, hoping that it will help in saving for my education when I eventually attend college.

It turns out that my policy is NOT an education policy but life policy which is only claimable upon death.Now the AIA agent is nowhere to be seen.Otherwise, we would definitely love to beat him up for making false promises but couldn't deliver.

Hi Joshua, Thanks for your offer to help. This case has not yet solve and I dont know wheter can it be solve or not.
You are very lucky tat your dad is AIA insurance manager. Much more easier to get thing done.
I dont think i will be that lucky furthermore my AGENT sucks. Has disappear too. Really regret buying the insurance from him.

Later I am going to AIA office. I see what is the advise they will give me and then only make decision from there.
I will get the help from your dad if i need. Thanks again in advance for the offer.