Sad to heard it "Again"!!

I'm a field-force agent but not from AIA. Similar thing happened on my colleague's family Nov 2007 while I still parttime agent.

Case happened when her AIA agent closed his father-in-law a life insurance with protection RM10k and yearly premium RM3k/yr. Afterward, my colleague found out the plan purposed not worth and want to terminate the policy within 15 free-look period. However, the agent doesn't want to respond to her, have an argument with her and told my colleague the last word "Dont Find Me Anymore, I don want to serve u anymore" and never pick-up her call after all.
My colleague looks for my assist, and finally settled.

My colleague's family having 6 policies with this AIA agents for 5years, and she truly disappointed with HER & AIA. Now my job, collect premium from her, submit to AIA office, get back receipt, give back to her every month. I not receiving any commission coz i'm not from AIA.

Luckily, she understood is agent responsibility to assist her in this case. But she still understtod the importance of insurance to herself and her family.

This is why slogan "INSURANCE ALL LIAR" in market.

Insurance company only doing their job based on contract, but agent play fool around customers.

Ops.. apologize for anyone feel offence..

The statement point to those irresponsibility's agents ONLY!!! However there still GOOD agents around

Upon termination, u will only get back Total Investment Value.

Malaysia hv 18 Life Insurance Company, impossible for u to compare 1 by 1, coz time consuming

U hv to make own judgment again, GD LUCK

Total Investment Value(TIV) is cash value. U only can get that back. U can check the current TIV thru AIA office. If u keen to terminate ur current policy, u can get ur TIV within 2 weeks but think twice before.

Sily22,

May i know ur action further? Cancel the policy, reduce premium or still on the reimbursement issue?

I may assist u further but have to know wat u wanna do first..GD luck

Sily22,

Hope u get a satisfied advise, ALL THE BEST.

U should note down all the questions raised and ask all sekali gus. Such as, why cant issued GL while others can, ur cash value all la.

Congrats, Sily22

Finally ur case done!!!