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 My nightmare with UMW Toyota Malaysia

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climacool
post Mar 26 2008, 06:16 PM

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I tell u wat...u strictly complain to TOYOTA JAPAN !! Then only Malaysia UMW will do their work.


Shame on you TOYOTA sleep.gif
johnkor
post Mar 26 2008, 06:18 PM

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all thailand fault la all from thailand plant !
cheeann
post Mar 26 2008, 06:21 PM

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QUOTE(climacool @ Mar 26 2008, 07:16 PM)
I tell u wat...u strictly complain to TOYOTA JAPAN !! Then only Malaysia UMW will do their work.
Shame on you TOYOTA  sleep.gif
*
bro~
he did complaint 2 toyota in japan~
ShinAsakura
post Mar 26 2008, 06:22 PM

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I hate Toyota in the 1st place. So all my comment regarding Toyota will be negative of course.
Although their car insurance, maintenance and so on might be cheaper than Honda's, but I rather pay more for a Honda for the quality and trust ability. Anyhow, both of these brands have their pros and cons.

I still love Honda. The power of dream.

laugh.gif

Okay back to topic LOL
TS, why don't you bring your car to a trust able workshop like what ppl here advice you to?
charger
post Mar 26 2008, 06:26 PM

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QUOTE(lms2005 @ Mar 26 2008, 04:42 PM)
[color=purple]Model: AVANZA 1.3 MT Year make: 2006


8. I arriving Shamelin service center at 1400pm. No manual repair order form was given. It took me one hour to waiting there. After repair, the technical guy told me that do not turn steering too hard when making U turn or reverse parking. I told him cannot be this is Toyota car not Proton. He telling me all Avanza is like this. This is 1st time I heard so funny reason. Never mind I followed what he said. On May 7, 2006 same problem happen again.
so this means that not all car manufacture are free from defect .. rclxub.gif notworthy.gif rclxms.gif
TSlms2005
post Mar 26 2008, 06:40 PM

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QUOTE(charger @ Mar 26 2008, 06:26 PM)
so this means that not all car manufacture are free from defect .. rclxub.gif  notworthy.gif  rclxms.gif
*
if no defect why gv u warranty?


Added on March 26, 2008, 6:42 pm
QUOTE(johnkor @ Mar 26 2008, 06:18 PM)
all thailand fault la all from thailand plant !
*
not thailand..

avanza is made in sg buloh perodua factory thumbup.gif

This post has been edited by lms2005: Mar 26 2008, 06:42 PM
kcng
post Mar 26 2008, 06:53 PM

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aiya avanza only la....
not like its a camry or something...
moon*
post Mar 26 2008, 06:54 PM

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could it be the suspension n arm ah??


kcng
post Mar 26 2008, 06:57 PM

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maner budak toyota?
kokifung
post Mar 26 2008, 07:00 PM

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so long case.. spent so many times to read that..
well is kinda unlucky i can say lor..
worst then my dad car? - seem familiar tag line? laugh.gif

but then now u still complaining or stopped? notworthy.gif

still driving the car?
Azuma-kun
post Mar 26 2008, 07:07 PM

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QUOTE(kcng @ Mar 26 2008, 06:57 PM)
maner budak toyota?
*
Suddenly become toyota hater la.
Later, toyota fans again.
Btw TS, u should do like what honda owners did last time.
Complaint straight to Toyota Japan.
kcng
post Mar 26 2008, 07:16 PM

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he did complain to toyota japan

but when they change president, his case sangkut again
Azuma-kun
post Mar 26 2008, 07:17 PM

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Oh..the story so long, only read it halfway sweat.gif
EyraYus
post Mar 26 2008, 07:23 PM

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stupid UMW...Toyota sucks! or its UMW sucks?

btw.. did they check ur roll bar?


Added on March 26, 2008, 7:25 pm
QUOTE(moon* @ Mar 26 2008, 06:54 PM)
could it be the suspension n arm ah??
*
yeah i`m thinking about two thing :

arm

or the anti roll bar BUSHes...


thats the main suspect for me..

and for a new car, surely they will never inspect it

This post has been edited by EyraYus: Mar 26 2008, 07:25 PM
kokifung
post Mar 26 2008, 08:39 PM

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QUOTE(EyraYus @ Mar 26 2008, 07:23 PM)
stupid UMW...Toyota sucks! or its UMW sucks?

btw.. did they check ur roll bar?


Added on March 26, 2008, 7:25 pm
yeah i`m thinking about two thing :

arm

or the anti roll bar BUSHes...
thats the main suspect for me..

and for a new car, surely they will never inspect it
*
erm.. do they really check - check properly or detail ? or briefly check?
just say really unfortunate? unsure.gif

my warranty check list also not done even taken new car by my bro lor..
Praetor
post Mar 26 2008, 08:49 PM

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TS' case is an isolated case so I'm not surprised if the Toyota SC personnel can't rectify the problem because there's no directive order or solution from Toyota Motor Co. itself for such problem or situation because it could be that they have yet to come across such problem in the Avanza.

UMW is a joint venture between TMC Japan as such they cannot act indefinitely such as seeking help from other parties that is not certified by UMW or TMC. They could have their partnership revoked. This can be seen when the service advisors mentioned that they have already fix everything according to specification and that they would only refer to Pupakom's inspection result and not AAM's. As such UMW can only follow guidelines laid out by TMC when it comes to verifying and providing the best solution to TS' problem.

Unless TMC or UMW themselves send engineer to rectify the problem, there's nothing much the SCs could do. Else he could try his luck with other workshop to rectify the problem.

Car manufacturer does not give you a new replacement car if your defective. What are they going to do with the defect one if they give you a new car? Even if they manage to fix the defective car, the car would be considered a 2nd hand car already. That's money down the drain. The most they can do is just provide free service to replace the defected part as compensation.

I can assure you guys, these things does not only happen to Toyota and etc, even cars that are synonymous with luxury has isolated cases like these as well.

This post has been edited by Praetor: Mar 26 2008, 08:51 PM
RCrex
post Mar 26 2008, 08:56 PM

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u ppl type so long my eyes pain til lazy read

but stil hav to say
u spend the money so u should get what u should hav
kokifung
post Mar 26 2008, 09:00 PM

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QUOTE(Praetor @ Mar 26 2008, 08:49 PM)
TS' case is an isolated case so I'm not surprised if the Toyota SC personnel can't rectify the problem because there's no directive order or solution from Toyota Motor Co. itself for such problem or situation because it could be that they have yet to come across such problem in the Avanza.

UMW is a joint venture between TMC Japan as such they cannot act indefinitely such as seeking help from other parties that is not certified by UMW or TMC. They could have their partnership revoked. This can be seen when the service advisors mentioned that they have already fix everything according to specification and that they would only refer to Pupakom's inspection result and not AAM's. As such UMW can only follow guidelines laid out by TMC when it comes to verifying and providing the best solution to TS' problem.

Unless TMC or UMW themselves send engineer to rectify the problem, there's nothing much the SCs could do. Else he could try his luck with other workshop to rectify the problem.

Car manufacturer does not give you a new replacement car if your defective. What are they going to do with the defect one if they give you a new car? Even if they manage to fix the defective car, the car would be considered a 2nd hand car already. That's money down the drain. The most they can do is just provide free service to replace the defected part as compensation.

I can assure you guys, these things does not only happen to Toyota and etc, even cars that are synonymous with luxury has isolated cases like these as well.
*
agreed wat u said..
but ts case had gone thru so long period.. i really kesian TS lor.. cry.gif

this a very sad case..
pass by so many months even years.. sweat.gif

if i am TS, i really got the patience to complaint for years plus..
i do respect u TS notworthy.gif
cry.gif cry.gif cry.gif
andyjyneo
post Mar 26 2008, 09:07 PM

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QUOTE(ShinAsakura @ Mar 26 2008, 06:22 PM)
I hate Toyota in the 1st place. So all my comment regarding Toyota will be negative of course.
Although their car insurance, maintenance and so on might be cheaper than Honda's, but I rather pay more for a Honda for the quality and trust ability. Anyhow, both of these brands have their pros and cons.

I still love Honda. The power of dream.

laugh.gif

Okay back to topic LOL
TS, why don't you bring your car to a trust able workshop like what ppl here advice you to?
*
yeah, honda rocks!
UMW really no creativity
avanza and innova is so teruk, seriously
i heard they're really petrol drinker
EyraYus
post Mar 26 2008, 09:14 PM

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yeah. my sis and bro own a Honda and i`m the one who always take it to service and their service rawk!

never been to Proton Centre eventhough i`m driving one!

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