yeah sure.. 201353432722..

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Added on June 20, 2009, 12:21 pmtq alvy for ur advice. i really appreciate it 1st time using skynet got problem. huwa!

This post has been edited by fye: Jun 20 2009, 12:21 PM

wow, seems like i'm not the only one having problems with sky net.

I ordered something last week and the sender shipped it on friday. I should received it on the next day which is saturday so i spend the whole day waiting at home. I wait and wait and wait and when i checked the tracking no at 3pm, i saw a note there saying item delivered but nobody at home!!

I was shocked, i was at home, nobody called me, nobody ring my door bell and i didn't get the note (normally when item not being delivered, they will leave a note and asked us to call back )!! Terrible...

I requested the sender to change the add to my office on monday, then they said they need another day to deliver the parcel to another branch..

today is wednesday already.. i still have not receive the parcel...

their service is REALLY TERRIBLE!! not only the delivery problem, called their comp, that lady who spoke to me also damn rude!!

Wow...i didn't know this thread went any further....i wonder skynet actually knows about this thread...

can report that branch?

i used Poslaju everytime every single item i need to post because i don't believe other courier.

even though there is still a risk,but i never lost any item while using them.

honestly,there is no reliable COURIER SERVICE at Malaysia.

i guess everyone will agree.

SIGH.

lodge a police report should give a scare to them,even though it is a penny.we customer have our rights.

This post has been edited by akubudakshahalam: Jul 6 2009, 04:59 PM

Whoa! i read so many complaints d i also scared now coz i've always used skynet, first time was to send a parcel containing my graphics card to my friend/buyer in Pg, was delivered the next day afternoon, then recently sent another item to sibu, sarawak, the status is stated as out to deliver and right now i myself am waiting for my stuff being sent to me via skynet!! Hope everythiung turns out find! now i'm worried....

i have use skynet for quite a few sending with absolutely no problems.

receiving barang problem a bit cause they quite reluctant to send to my place. ironically their office is just 5 minutes from my place.

i was searching through to try to get skynet number for pick up services as i have a urgent parcel to reach Sandakan by Friday afternoon..
then i read so much complaint here..
was abit worried...

anyone to help up about this?
anyone got skynet hotline for pickup as i call the kajang one no one pick up..

i tried myself with skynet kajang ones...
the person call me when they wan to deliver my items and they come at the time...
not bad..^^

Absolutely, DON'T EVER USE SKYNET, they've the lamest service I've ever seen. I was sitting at home when they came, they don't even call my cell phone and just leave the god damn notes outside. So I asked for 2nd delivery and specifically told the operator to ask them to call my cell phone number when they're here. I even wrote a note and hang outside the door telling them to call my phone number bcoz I can't hear their sissy voice "shouting" outside, and just now I found another frigging note hanging outside... WTF is wrong with them man. Lousiest service I've ever used. The operator also, when ur customer is speaking english, communicate in English for God's sake...

Anyone knows where is their branch at this Kuchai Lama located at? How to go from Sri Petaling?

This post has been edited by chingwooi: Aug 6 2009, 07:10 PM

Yeah thrid party courier services usually create some hassle to both seller and buyer. Try ISIS logistics which will ease both seller and buyer. We are a growing company providing storing and sending facilites at affordable rates. If interested you can PM me or visit the ISIS thread.

LOL, you do pickup service at Sri Petaling?

we only pick up your items to store in the warehouse then we deliver your goods when there is a delivery order. When your goods are stored in our warehouse it is 100% insured against fire & theft and also we do weekly inventory stocktaking. Imagine your house with more space!

Yes we are logistics but we specialize in dealing with PER ITEMS. We understand that a number of buyers are very keen to have a small place where they can safely store their goods. Our rental space is very small and is catered for online sellers. We charge by standard box area which comes in 2 sizes. There is the 1m3 and 50cm3 boxes for rent. We DONT charge any loading or unloading fee. However a small fee is charged if you require a pick up service to store the goods in our warehouse. We provide packaging options as well for the sellers. Delivery will of course be charged.

We also deal in bulk but you need to rent more space and normal delivery charges apply. More space you rent the charges will of course be cheaper.

If you are interested pls PM me.

My message for lovely SKYNET

Dear SKYNET,

This is the very first time that I'm using SKYNET courier service and all I have to say is that I'm very disappointed with the service provided by your company, with the following reason:

1) My supplier sent the item to me via SKYNET on 02/08/2009 and I was informed that the item will reach me the next day, I chose SKYNET instead of PosLaju because I was expecting SKYNET to provide better and safer service than PosLaju yet I was wrong. On the next day, when your company rider/ driver reached my doorstep, they don't even call my cellphone number, they just leave a message saying that they were here. I was wondering what's the point of us providing the cellphone number when your delivering man don't even bother to call us. They just simply assumed that I am not at home because nobody opened the door, may be they did shout but do they expect their voice to penetrate through those doors and reach me, sitting inside the room?

2) After realizing that I got the message, I called up the customer service and asking for second delivery, apparently, your customer service representative is not really well trained. When they picked up the phone, I was speaking English yet your operator was replying me in Bahasa. Is that how your operator was instructed to do when your customers are speaking Engish? Apparently I speaked English because I am weak in Bahasa and yet your operator was expecting me to communicate with them in Bahasa, that really sent a very bad impression to your customer for your information.

3) So we set a date for second delivery which is on the 06/08/2009, and this time I specifically requested them to ask the delivering man to call my cellphone number when they arrived at the doorstep, I even wrote on a piece of cardboard asking them to call the cellphone number on the parcel because I couldn't hear them shouting outside in my room, yet on that day they leave second note again withouting calling my cellphone. I really have no idea what is wrong with your delivering man, don't they know even how to read the simple note written nor following order that is given from your office? I have to skip my university lectures just to wait for the parcel to arrive and this is what I get in return for so called fast and reliable service that your company are advertising?

4) I called up your customer service again and AS USUAL they are replying in Bahasa, I tried to complain why they never call my cellphone when they arrived and yet they just ignore me by saying that there is nothing they can do about it. This is your company way of admitting and accepting mistake? They said if I really wanted to get the parcel quickly I should have gone to the office to collect it myself. This is the lamest excuse I have ever heard in my life. If I am able to travel all the way from Bukit Jalil to Kuchai, why on earth would I still need your delivery service? Still, I asked them to deliver it again today 08/08/2009 and your operator promised me that they will deliver it today. This morning when I called ur customer service asking whether the parcel are being sent out or not and yet they tell me the parcel was not even scheduled for deliver today. It is suffice to say that your company is offering a very bad service, the worst to be exact.

I have suffered a great lost by choosing your service because my customers are cancelling the oders from me due to the consecutive delay in providing the stocks and unable to provide them with good reason, all thanks to your company irresponsible, inaccurate, unreliable, denying mistake and blaming them on customers, bad communication and slowest service.

how long doesn skynet update the delivery status?because the seller just send me an item but i track the item it said AWB not found-.-

i oso got problem with skynet..i did ask them to call when they reach but they never..i was furious and angry but come to think of it..DOES POSLAJU DESPATCH CALLS?I dont think so..its just because of the mentality of user that make them think that they are right all the time because they pay.I am one of them.

I keep on wondering and i finally realize that we are dealing with humans,especially despatch boys which are young and naive.nobody is perfect.I use DHL once,service is tip top but the price is rm 70-rm 80 for a document to KL.If i not mistaken SKYNET only charging rm8 - rm 10..Pay higher good service pay lower normal service..Just give and take if not happy dont use in future.

Yes, PosLaju will call. That's the reason why I said their service is the worst. I put the cardboard stating there pls call bcoz I can't hear them shouting from the outside, PosLaju did call, SKYNET no, so pissed off. Even if PosLaju postman didn't call during the first time, when you ask for 2nd delivery and tell them pls call when they arrive, they will, and the operator will speak English as well if you did, so SKYNET, expensive yet cheapskate.

Perhaps it's the staff attitude.

Here's my experience :
Once when i sent a parcel to a customer with Skynet, the Skynet staff called me (suprisingly) and informed me that i've filled in the same hp # for both sender and receiver.
He needs the receiver's hp as he wants to call up to ensure someone is at home to receive.

Since i did not hv the number at that time, i requested to call him back.
When I called him back later, it was a pleasant and smooth conversation and after that my customer had received the parcel.

We've been hearing too much abt our courier services, be it pos laju/skynet/sure Reach/Kangaroo...
There is one thing for sure..NO GUARANTEE!!!

I also had a bad experience with SkyNet recently. I purchased a set of sunglasses online. What happened was I received a call from the delivery person asking for my ic no. being naive, I gave it to him.

When I came home, I found that he had thrown in the parcel and my dogs already destroyed the package. I wanted to complain but on a second thought, it seems like a big hassle over only RM30.00.

The second time, they also only throw the package in. Thankfully this time my dogs didn't destroy the package.

Think twice before using Sky Net's services. For sure, I won't be using them.

i got into a quarrel with them last time
the friggin postman "stole" my package and sent it to elsewhere
i was furious and ask him wtf did you take my package??
guess what he says "it was left at the corner so i thought it was for us"

i friggin told him theres no skynet slip yet, its a box with only an address
you need all the proper details/document before you are allowed to take/ship the goddamn package.. ffs =_____=
i made quite a mess that time xD haha

and yea its weird that they took way to long to update the AWB on their website

but i've no choice to use them for domestic shipments ;__;