hey guys...my innova was tinted by vkool when it came out from factory package..now..i notice the edge (driver side window tip that is not tinted) is peeling abit de..maybe cz alwayz park in sun n wind down n up making it rub agaisnt friction...its not a very big issue...but can i resend my car to an authorized dealer cz i still got the card from them n demand warranty???by the way, i tinted it in sept 2005..just enquiring...thanks

Yes, Vkool offers 5 years warranty. So just go back and warranty since you're still under warranty.

for your information, its not 1 day gap. its the next day. correct me if i m wrong.. for me i think 1 day gap suppose to be 1 day in between right?

at my case, they are giving me an extremely late for my car's collection. they promise it to be 3pm and they deliver it at 630pm , it has already messed up all my plan for the entire day and i still late for the next appointment. where got time to check every single part of the car? before i leave, i also ask the inspector , i said " i am very late now.. i got no time to check everything already.. i come back if there is anything ok ? " , and the inspector said " ok .. just come back if there is any problem " .

somemore.. we send there tinted the mirror, off course we will check the window .. if want to check every single part of the car, means we need to check car exterior, car interior, dashboard.. seat.. cushion... roof.. how long will it take ar? 1 hour ? who will so free until use 1 hour to check their car 1 by 1 ? especially when they are already late becoz of the vkool were late for the time that they promise for 3 1/2 hours?... will anyone here do like this ?

agreement is agreement, but that's just things that written out by peoples. if everything also follow the black and white.. there will be no such thing call service already..

vkool is a branded product, and charge like a branded product... off course we asking for good quality and good service. if their service is same like others, why we pay so much money for ? who also know their product cost is not as high as what we paid to them lo ..

may be some of the people here are just lucky and didnt kena any bad experience from vkool.. good for them also because they get wat they paid for... but imagine if u are 1 of those victims like us, then i believe u will think " in the victims shoe " already. just imagine if u are having the same situation like me.. extremely late collection of the car, almost night time, u wont be able to check every single part of the car, and the next day morning u realize scratches in ur car, will u tell urself that..---- " oh.. i didnt notice this on the spot when i collect my car.. so i cannot claim from vkool because i've sign the agreement when i collect the car saying tat the car was in good condition when i collect it.. " ----- will u ?

as i said.. some people might think tat i am a chibxi customer this time because i try to get things done outside the black and white.. i admit i am now.... but i got no choice, because this is the only way i can do to protect my 'investment' , and protect myself from bad quality services.

This post has been edited by arbin: Aug 8 2008, 02:26 AM

Ok, my mistake, you went to the authorised installer the following day. I believe that would be the correct terminology. But no worries, that's what I had in my mind as well.

Actually, my first car's installation was also delayed by 2 hours+. Car was supposed to be ready by 5pm, but was only finished at 7pm+. However, I had a book that I was reading in the car to occupy me and the centre I went to had hot and cold drinks so I didn't find it too bad.

In fact, I waited for the car right in front where they were installing so that I can keep an eye on whats going on as well as see the process, so I was pretty sure when I collected my car that nothing was wrong.

Anyway, to play devil's advocate, have you considered that your car may have been scratched before you went to the centre? And my comment was only on your actual legal position if the dealer refuses to repaint your car...unless there is a lawyer reading this who can give a correct stand.

I'm very sorry that your luck was very bad that day. I guess it's a good lesson for the rest of us to always check the car before signing off on the invoice.

But do let us know happen at the end and if they finally repainted it?

PS: No worries on the 'chibxi customer' comment...i admit that I may also do the same thing. I just scolded my neighbours a few months back after their childrens bicycle left a long and deep scratch on my cars rear passenger's door...my poor baby is black colour so the scratch is very obvious.

mm.. if tat day i got nothing to do, i dont mind sitting there whole day to watch their astro one.. but the problem is i m late and very rush for the next appointment already.. i been delaying my appointment since 4pm.. to 5.. to 6...

and.. for vkool branch in pj,( i not sure whether other branch also like tat..) they seperate their working area from the customer.. if u need to go in , u must get a pass then onli u can go in ... means as a customer , u r not allowed to stand right in front of ur car and monitor their work in progress.. which means , even they treat ur car like toy and throw ur cushion here and there, pull ur door cushin out in a very rude way, u also wont know.... so.. i cant be like u to monitor everything.. if i want to read a book i can only read in the customer waiting area..

one of my friend who also do window tinting business, they take stock from vkool told me, even the vkool agent herself who introduce me to vkool also told me the same thing when i tell them about this issue.. both of them also said nowadays vkool are hiring employee from bangala to do ur tinting. tats y sometimes the finishing come out very sucks...

for ur information also, before we send the car into vkool branch, the inspector there will check ur car first to make sure everything is ok then onli they send the car into their workshop. they will take like 30 minutes to open all ur door, check all the interior.. exterior... etc... the inspector found one small little scratches at the other side of the car but for me tats pretty fine.. she herself also told me.. -- " this small little scratches i also can see.. if for tat big scratches tat found after tat, i should be able to see it when i check the car. but i didnt .... " ----- so , after i collect my car, i never open my rear back door at all until the next day i fetch my friend , and he saw the scratches.. so, if not vkool then who ?

they repaint it for the 1st time, but send to one lousy workshop who simply mix the color and make my car come out 2 color.

so i ask them to send into mitsubishi to repaint coz mitsubishi sure have the original color.. at first they refuse.. they want to send to another of their workshop tat dealing business with them to " cut cost " .. they even said if i insist sending to mitsubishi, i need to pay half of the bill...$%#$%#$ ?!

after 20-30minutes of firing and argueing ( tats the moment tat i be a chibxi customer ), only they agree to send it to mitsubishi to paint.. but need to see how much does it cost first... the appointment of the respray will be next monday.. the reason they mitsubishi service give is quite reasonable coz they need time to refer the code and mix the color out.. so i m still waiting...

there is a way to prove vkool genuine or not. take a halogen spot light then shine it over your windscreen then put your hand at the other side of the windscreen and feel it. if u feel the heat then its fake and if u feel no heat or some (unless u got ultra sensitive hand) then its the real deal. i tried it and experienced it myself comparing my vkool with my other non vkool car.

thats proven experiment. hope all the tinting scammer out there wont kill me for this.

This post has been edited by gunnersz: Oct 8 2008, 08:39 PM

wau...quite a few other cases have come up in my absense
you are right bro
we have to face facts and speak up
no sense in pretending something isnt hapening
they are taking advantage of us
we asians generally have the tendancy to not complain and accept what is given to us
in a sense its a good trait, but ppl take advantage of us
its time we started to stand up for our rights
there are many other decent tints out there
my next car is gonna be Llumar
cut their business until they realize the customers wont take crap and be quiet about it

hi neosaint99, r u getting the security tint for Llumar? i was quoted RM800 for the side door only.

the quality of the film is still good bro...its the installation that is of the utmost importance
what other brands are these that you are referring to?
please share so our readers know of the other options

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Added on January 15, 2009, 9:44 amthen better talk to honda lor
tell them to give you a discount of RM2500
coz thats the price of the useless illegal tint they are giving

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Added on January 15, 2009, 9:45 amif you regret, go fix it bro
then you can share your v-kool 'stories' with us

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Added on January 15, 2009, 9:46 amyou are lucky bro
where did you install it?

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Added on January 15, 2009, 9:49 ami assure you bro
i am using v-kool
verified the dealer with HQ before initial installation
then for the warranty, i did it at the HQ itself
and thats where i got all the BS service!
so you telling me v-kool's hq fixed ciplak film for me izit?... hahaha

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Added on January 15, 2009, 10:07 amnext car bro
hvnt even finished paying for this one hahaha
must wait for quite a few years before i can afford to buy another car


This post has been edited by neosaint99: Jan 15 2009, 10:07 AM

haha..i also experianced the same la with v-kool..so far in my house, all 8 cars are using v-kool but suddenly this St**p happen to my mum's fiat punto..(all installed at HQ ss 13)..
yes v-kool is very2 good in rejecting the heat or wat so eve call..but the installation now days is quite s**k..
okie short story, this happen to our punto
1.my mum sent over to v-kool HQ (2 years already)
2.installed v-kool elit rm 2600
3.rear window they cut into 2 and you can see line in the middle of the tint (what the cheap work and maybe because women doest know abt tinted )
4.got bubbles in all 4 side windows and make complaint but no action taken
5.now after 2 years running, you can see all 4 windows got sumthing like 'kurap'
6.jpj endorsement failed for windscreen(happen to my dad's car also)
7.sent to HQ for claims but they asked for warranty card instead of plat no. and will call back to investigate
8.they called and said no warranty because of the continental car, the windows bit darker so not their fault and to replace the new tint,they asked us to add rm 800 & happy to heard that)
9.send punto again for the 'kurap' window but they point to the agent who installed the film.Then i said, we installed here and they checked tru system,they said they will call later to investigate (like CSI haa)
10.sent to tint shop uptown and they just laughed at me haha..
11.untill now they never call or watsoeve (maybe they are busy)

conclusion-im happy with the services provided by HQ ppl because they totally wasted my timel!5 years warranty that you claimed in your ads for what?

think about it...now we want to try with cool-armor..sound good and cheap ;p

This post has been edited by feezdya: May 4 2009, 12:42 PM

Oh man...My 2004 civic driver side window now only just got a damn long bubble, and my warranty will be void in July. After reading all these "experiences", kinda wonder how to get this bloody thing fixed without turning into Hulk and start choking people.

my dad never use tint on his car even people recommended him to do so.

You got home made carbon fiber mah, can reduce heat what. Tint for what?

Security tint is only done on side windows. The windscreen will not do security tint for security purpose. At least for my case.

This post has been edited by low98944: May 19 2009, 04:54 PM

I've heard a lot of bad feedback for vkool. Have tried Ecoting Raybarrier and I believe its largely dependent on the workmanship. Vkool's workmanship has degraded over the years as they got fat and lazy. Not to mention their products are only guaranteed for 5 years unlike many of their competitors (10 years).

go consumer tribunal, sue them.

does the warranty cover bubbles?