Maybe if we have all the people that have had no problems with V-Kool installation state their case here it might lead to a little more confidence.

In my case, I have both my cars installed with V-Kool. For my first car, I did some survey first in Damansara Uptown area and 1 shop actually told me that he is not the authorised distributor for the Damansara area and directed me to the right shop (called Tint Shop - located at block facing LDP highway). Anyway, installation was well done and no problems so far (4 years already). Within a month after installation, I also received the original warranty card by post from the V-Kool headoffice.

Second car had V-Kool installed by the car-dealer and similarly, the registration card received by post within 1 month. All details match to the invoice.

Those people that want to cheat you will always find a way to cheat you no matter what the installer does. I would think the best way would be to contact the headoffice and confirm that the dealer you plan to go to is the authorised workshop.

You also need to be smart to protect your 'investment'-right? Like check that the car is in good condition before signing the release form - because technically, you have just agreed, in writing some more, that the car was returned in good condition after the V-Kool installation so the dealer does not have any liability for that aspect. In fact they are being very nice already to offer to paint back the scratches for you even though you came back to complain after 1 day gap. Think about it if you were in the installer shoes.

Ok, my mistake, you went to the authorised installer the following day. I believe that would be the correct terminology. But no worries, that's what I had in my mind as well.

Actually, my first car's installation was also delayed by 2 hours+. Car was supposed to be ready by 5pm, but was only finished at 7pm+. However, I had a book that I was reading in the car to occupy me and the centre I went to had hot and cold drinks so I didn't find it too bad.

In fact, I waited for the car right in front where they were installing so that I can keep an eye on whats going on as well as see the process, so I was pretty sure when I collected my car that nothing was wrong.

Anyway, to play devil's advocate, have you considered that your car may have been scratched before you went to the centre? And my comment was only on your actual legal position if the dealer refuses to repaint your car...unless there is a lawyer reading this who can give a correct stand.

I'm very sorry that your luck was very bad that day. I guess it's a good lesson for the rest of us to always check the car before signing off on the invoice.

But do let us know happen at the end and if they finally repainted it?

PS: No worries on the 'chibxi customer' comment...i admit that I may also do the same thing. I just scolded my neighbours a few months back after their childrens bicycle left a long and deep scratch on my cars rear passenger's door...my poor baby is black colour so the scratch is very obvious.