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hi guys
just would like to share my experience as i dont want ya'll to get caught in the same trap



i got vkool fixed on my new iswara lmst in may this year
i did it at the agent in seremban
the job was bad and the edges of the windshield tint started to rust after just a month or so
i also noticed that there were inclusions on the back glass (specs of dust...they didnt clean the glass properly before fixing the tint film)
the film on one of my quarter glasses (the triangle glass on the back door) also started to rust after just a couple of months

so i got my bro to take my car, this time to the head quarters, to be warrantied as i am outstation for a prolonged period
he gave them a photocopy of the warranty card as proof (after all,...they can pull up the details on the system anywayz...all they need is the warranty card number)
but they insisted that he give them the original warranty card...
luckily he had it with him so he handed it over


they told him that for the back glass they can change the film,...but they cant guarantee that my heating strip wont get damaged
(so basically they are saying,...."we can totally screw up the 1st job....but we can change it for you...no problem....but we are sorry if your car gets damaged in the process...you'll have to pay for that")
its stated in their warranty card that the heater coil is not guaranteed...so he couldnt do much about it...
thankfully the coating was still new so it came off without too much trouble

then after they changed all the films (windshield, back glass and quarter glass...and my car is barely 6 months old mind you) they brought the car to the front to hand it over
he noticed that the quarter glass film was coming off so he pointed that out to them and they said its nothing...and used that rubber thing to stick it back to the glass

as he was about to leave, he remembered that they hadnt returned the warranty card to him
he asked for it and they said..."ops...forgot"...or some crap like that
so they went to get it
a few minutes later they came back and told him that someone had torn the warranty card!
so...what does it look like here?....
they were hoping that he'd drive away and forget about the card and when he remembers later they would blame him?....
thats what i think....
anywayz...by that time my dad was my bro, dad n mum were supose to go sumwhere after picking up my car
my dad told them off and they said sorry and said they would issue another card
after alot of pushing and bugging....they handed over the new card...with a new warranty number....i dont know if that will mess up my warranty claims in the future....
anywayz....even with all the pushing,...it still took them a good 20+ minutes to get the new card done (basically to pop a card in the printer and print like 10 lines)

after that was settled, my bro was driving away....
lucky my dad was behind
he noticed that one of my reverse sensors were missing!
it was just the hole in the bumper

so my dad n bro went back and asked the vkool ppl about it
and they started to say that no...it was not them...they didnt do it...etc etc etc
needless to say,...my dad go super pissed and totally fired them
(im like my dad...i take good care of my car...i even know practically every chip or scratch or flaw in the paint of the car...everything)
and i'd be damned if i didnt realize that one of my reverse sensors were missing leaving a huge freaking hole in my bumper!

just some background on the reverse sensor for an iswara
the sensor is plugged in from the outside of the bumper...not the inside
so for it to go missing, they either pulled it out, which would have to definitely be deliberate, or they must have punched it through, which would also have to be deliberate as there was no damage to the surrounding bumper...not to mention that a person fixing a tint film has no business anywhere near the bumper
some might say that one of the worker's knees might have knocked it in,...
this is highly unlikely as this is the type that is practically flush with the bumper

so anywayz...they started to say that it may have fallen in,...which is impossible
if anything, if would have fallen out and be dangling by the wire
they tried putting their hands behind the bumper to feel for it but the iswara bumper has a space between the bumper and the metal support brackets

so they said that they wanted to take it into their workshop behind to jack it up so they could see better
my now my dad was mega pissed and was firing them nicely again about their crappy service and dishonesty
he also told them that the only reason y my bro and i fixed vkool was coz my dad originally fixed it and it was good
(...this was back when it was 1st being introduced...so i guess they were keeping a better check on their QC back then)
now that every1 is coming to them (they are always full house practically everyday at the head quarters center) i guess they dont really care about QC or anything anymore...
they are just interested in getting the cars done,...getting them out...and getting more cars in... i.e. money money money

and they responded that they do Ferrari's and other expensive sports cars
... ...who the heck cares rite?...they could be doing tinting for the freaking space shuttle for all i care...but if they are trying to conn us customers like this...their reputation isnt worth squat

so after telling my dad that they wanted to take it behind and jack it up to look my dad said that he wanted to follow them
they said he cant as it is a restricted area
my dad told them straight that after all they tried to pull he doesnt trust them anymore...who knows wat other crap they'd try to pull

so they got him and my bro passes to go behind
and to be honest,...the head foreman didnt know nuts about how the reverse sensors were fixed
he was trying to pull the bumper abit here n there to get his hands in to feel for the sensor (which would be already broken anywayz if it was forced in from the outside)

then he said they would have to remove the bumper
so my dad said fine
they can do what they liked
but they could see that everything is in tip top condition
they can open anything...but if they damage anything even abit,...they would be paying for it

then they started to get apprehensive
in the end, they said that we can take it to a proton service center and get it fixed and send them the invoice and they would reimburse us




so conclusion,
1. if we didnt remember the warranty card,...they would have kept quiet and blamed us when we remembered it later

2. if we hadnt noticed the reverse sensor,...they would have kept quiet and claimed that it got vandalized elsewhere should we call them up

3. the quality of service and even the quality of installation of the film is no longer what it used to be as there are so many defects...mostly due to
poor workmanship



bottom line,....vkool is actually a great product....but the people selling it in this country can no longer be trusted
i would love to recommend it to you all
but looking at what i have gone through,...i'd suggest you get something else like llumar or other reputable brands
dont go for the 300 or 400 dollar tints...they arent as good...you vision will be compromised

but dont go for vkool...you will most likely regret it and waste alot of your time over the 5year warranty period going back to their center to get the rusting films changed

my sis car tinted ECOTINT...not bad de workmanship.clean & care....
but abit costly.

write n talks so much...

do u have picture to show us???

thanks for the advise ~ just curious ~ maybe is the agent kacau nia

as he wish la bro..just a reminder only. if u dun like wad he post,report to MOD.close this TOPIC..

makes sense
my dad's CRV originally came with v-kool
but not even 2 years, the edges of the film has some colouring - just like petrol on the road
so my dad sent back to the workshop for warranty since it covers for 5 years
unfortunately... he said no warranty
what the hell i said...
i wanted to call their HQ up, but my dad said people is earning a living, so let them be

This post has been edited by andyjyneo: Nov 14 2007, 11:58 PM

if u read, you would have noticed that it was just warrantied
so,...the films are new...
u want me to take a shot of the damaged sensor izit?
that is definitely a can do
will get it asap

im just warning everyone,...if you want to be sarcastic,...by all means...go and burn 2.4k of your hard earned cash
your loss
not mine

I agree with the bad workmanship and the problem seem localize to that specific branch. They don't have the proper skill to install it and probably try to to cut cost by giving some substandard or rejected tints. However what i don't understand is why would they want to take one of your reverse sensors? It doesn't make sense and that's quite a claim saying they took it. Anyway please write in to the HQ with regard your issues. If there's QC problem with that branch, I'm sure the brass at HQ would want to know about it.

erm...this all happened at the HQ!
just read up at the top...
i 1st installed at seremban
but today sent warranty at HQ coz workmanship at seremban branch wasnt good

i didnt say they took it
im guessing they damaged it somehow...and tried to cover it up

oh,...and i forgot to mention....
after they agreed to pay for the sensor repair, my bro noticed the quarter glass film had come off again at the same place
he pointed it out to them and they said its still ok and pushed it back and used hair dryer this time to stick it back

wow....

i got a good installer in klang which carry v-kool, its tint shop

mayb will ask them abt it

This post has been edited by xtorm: Nov 15 2007, 12:18 AM

thanks for the info...sorry to hear that.i think there are many out there also suffer same fate as u, who knows...but i think u shud claim your rights after paying the hard earn cash. Vkool not cheap, i also cant afford. can afford aircool only..

maybe TS should gip us the shop name ~ as we becareful not to be cheated

he did mention the vkool shop is HQ

ooo...vkool is actually v good
just d ppl installing it bad...

sory ~and thanks you


i miss the after part ~ hahaha

seem HQ dun bother with after sales?

i guess so
that's why TS is complaining
seriously, vkool doesn't pass road blocks or puspakom
i remember one incident that my mum's car want to reassign number (means change number plate)
so have to go to puspakom to check
then that fellow said my cermin is dark, but it's original vkool
he tore it to half in front of everyone
made me really embarrassed because everyone will think that i'm an ah beng ah seng go and paste till dark dark

vkool original got more than 1 darkness
the darkest one is not puspakom legal
mayb ur mum fixed that one?

This post has been edited by neosaint99: Nov 15 2007, 12:38 AM

y fren's city also with v-kool..After half a year bubbles pop out..
Went back to honda,the SA claimed everything smoothly..

guess it depend on ur agent also

usually their warranty is ok...they are willing to replace
but the thing is,...the incident rate of problems occurring is rather high for such a high end product
lastime when my dad fixed....he knew a few ppl who also had it
i dont think any1 had any prob for a v long time

nowdays, if you know 5ppl who has it installed on their cars,...atleast 1 or 2 will have probs within a year