let me share my experience here.

i got my new car last wednesday, i send to vkool pj branch at friday
i've made appointment 1 day before and they ask me to send the car there at 11am, but when i send my car there the next day, they said they have many car to fix tat day, so might take about 3-4 hours to fix ( what's the appointment for then ?! )

they said 4 hours , but it tooks me 7 1/2 hours to get my car done..... i check all the windows, everything looks fine, so i drive my car away

the next day i realize many deep scratches on my car at the left back window side. so i send my car back to vkool and they said the manager left already, ask me to go back at monday

when i go back at monday, they send my car to a paria workshop to touch up the scratches part.. and guess what? my car come out with 2 different color tone at the part that they fix

i send my car back to vkool and they said the manager left again, so i need to wait until next day.. ( again )

so, when i send my car back next day, which is today, i ask them to send my car back to mitsubishi to re-spray coz they have the original paint for my car ( Lancer GT's Red is a bit special ), they refused. they want to send to another workshop which they so call " more class " , to cut cost.

they keep on promise tat the 2nd workshop is more class, very good skill, but when i question them how if the car come out with different color again, they cant give any answer.

the manager said they having problem with tat coz they need to cut cost, coz they already send my car to first workshop and they need to pay for tat ( is tat my business ?! )

when i insist i want to send to mitsubishi, the manager said i will need to pay half if i choose mitsubishi .. ( what the xxxx is tat ?! )

he somemore said " cause u onli see the scratches next day after u collect ur car.. but since u are our customer, so we fix it for u lo "... ( AS IF I TRYING TO CHEAT THEM ?! )

at the end i question them " since u so sure tat the 2nd workshop will come out same color, why not u offer me a black and white, saying tat if the 2nd workshop cannot give such quality, i want u to tear off all the vkool film in my car, and i want refund " , he refuse to do so also, somemore he said i am very " cow " .. ( means degil )

at the end the manager said " i m just an operation manager here.. this is the order from the vkool management.. i cant do much "

when i insist i want to talk to the management people myself, only tat manager agree to send my car to mitsubishi workshop to fix, but with such an unhappy and bad attitude.

after this case, i totally dissapointed with vkool service. i m not saying that their product is bad, but since they charge us for such expensive price, but provide this kind of after service.. i really.. speechless.

after this case, i also know tat, why sometimes some customer will turn out to be so chibax .. i do admit tat i also become a very chxbai customer in this time, becoz i realize tat, sometimes , if we dont be chibxi customer, they will take it for granted.

my car, come out less than 3 day then kena scratches. not by me. but by those lousy skill vkool worker.. sad.

This post has been edited by arbin: Aug 6 2008, 04:35 PM

yes, its the PJ HQ located in seapark.

for your information, its not 1 day gap. its the next day. correct me if i m wrong.. for me i think 1 day gap suppose to be 1 day in between right?

at my case, they are giving me an extremely late for my car's collection. they promise it to be 3pm and they deliver it at 630pm , it has already messed up all my plan for the entire day and i still late for the next appointment. where got time to check every single part of the car? before i leave, i also ask the inspector , i said " i am very late now.. i got no time to check everything already.. i come back if there is anything ok ? " , and the inspector said " ok .. just come back if there is any problem " .

somemore.. we send there tinted the mirror, off course we will check the window .. if want to check every single part of the car, means we need to check car exterior, car interior, dashboard.. seat.. cushion... roof.. how long will it take ar? 1 hour ? who will so free until use 1 hour to check their car 1 by 1 ? especially when they are already late becoz of the vkool were late for the time that they promise for 3 1/2 hours?... will anyone here do like this ?

agreement is agreement, but that's just things that written out by peoples. if everything also follow the black and white.. there will be no such thing call service already..

vkool is a branded product, and charge like a branded product... off course we asking for good quality and good service. if their service is same like others, why we pay so much money for ? who also know their product cost is not as high as what we paid to them lo ..

may be some of the people here are just lucky and didnt kena any bad experience from vkool.. good for them also because they get wat they paid for... but imagine if u are 1 of those victims like us, then i believe u will think " in the victims shoe " already. just imagine if u are having the same situation like me.. extremely late collection of the car, almost night time, u wont be able to check every single part of the car, and the next day morning u realize scratches in ur car, will u tell urself that..---- " oh.. i didnt notice this on the spot when i collect my car.. so i cannot claim from vkool because i've sign the agreement when i collect the car saying tat the car was in good condition when i collect it.. " ----- will u ?

as i said.. some people might think tat i am a chibxi customer this time because i try to get things done outside the black and white.. i admit i am now.... but i got no choice, because this is the only way i can do to protect my 'investment' , and protect myself from bad quality services.

This post has been edited by arbin: Aug 8 2008, 02:26 AM

mm.. if tat day i got nothing to do, i dont mind sitting there whole day to watch their astro one.. but the problem is i m late and very rush for the next appointment already.. i been delaying my appointment since 4pm.. to 5.. to 6...

and.. for vkool branch in pj,( i not sure whether other branch also like tat..) they seperate their working area from the customer.. if u need to go in , u must get a pass then onli u can go in ... means as a customer , u r not allowed to stand right in front of ur car and monitor their work in progress.. which means , even they treat ur car like toy and throw ur cushion here and there, pull ur door cushin out in a very rude way, u also wont know.... so.. i cant be like u to monitor everything.. if i want to read a book i can only read in the customer waiting area..

one of my friend who also do window tinting business, they take stock from vkool told me, even the vkool agent herself who introduce me to vkool also told me the same thing when i tell them about this issue.. both of them also said nowadays vkool are hiring employee from bangala to do ur tinting. tats y sometimes the finishing come out very sucks...

for ur information also, before we send the car into vkool branch, the inspector there will check ur car first to make sure everything is ok then onli they send the car into their workshop. they will take like 30 minutes to open all ur door, check all the interior.. exterior... etc... the inspector found one small little scratches at the other side of the car but for me tats pretty fine.. she herself also told me.. -- " this small little scratches i also can see.. if for tat big scratches tat found after tat, i should be able to see it when i check the car. but i didnt .... " ----- so , after i collect my car, i never open my rear back door at all until the next day i fetch my friend , and he saw the scratches.. so, if not vkool then who ?

they repaint it for the 1st time, but send to one lousy workshop who simply mix the color and make my car come out 2 color.

so i ask them to send into mitsubishi to repaint coz mitsubishi sure have the original color.. at first they refuse.. they want to send to another of their workshop tat dealing business with them to " cut cost " .. they even said if i insist sending to mitsubishi, i need to pay half of the bill...$%#$%#$ ?!

after 20-30minutes of firing and argueing ( tats the moment tat i be a chibxi customer ), only they agree to send it to mitsubishi to paint.. but need to see how much does it cost first... the appointment of the respray will be next monday.. the reason they mitsubishi service give is quite reasonable coz they need time to refer the code and mix the color out.. so i m still waiting...