Update:

They say that after the buyer received the item back the second time then suddenly “found” a new defect lol that was never mentioned before

So my turn to karen sikit to shopi
Ask for proof that it existed in the first place before they first time return, because it was never mentioned at all then suddenly got this new issue, so may very well be caused by buyer handling before they returned first time and now this become cause for second time return, so I cannot accept unless can prove.

lol after my turn to karen then they damn responsive reply email so fast

Then after some back and forth I also want settle this fast and seems like shopi side also willing to settle, seems like they still want to refund buyer at the end of the day, then manage to negotiate that shopi will out of pocket compensate an amount that pretty much covers the cost for us, so everything settle now

Hopefully I actually get the compensation lol

Got another case with them shipping damage promised compensation say within 3-5 days like almost 4-5 months ago until now haven’t receive still ongoing inquiry with them recently haih

for fake products, make an official report to KPDNKK as well.

trust me, you will see shopee "review" back your case in no time.

can make a report here
https://eaduan.kpdn.gov.my/integritipublicuser/create

all the best

Few months back another case

Item damaged by SPX so confirm their fault

Buyer side submit his evidence we also submitted

At the end say will adjust our balance within 3-5 days, the dispute was closed in buyer favor first so they get refund also

But until now we never get any refund

Recently go raise inquiry in Shopee ask wtf going on

Then they say they go look into it, then few days later close ticket again with reason being “did not submit requested evidence within stipulated timeframe”

Padahal didn’t ask for any evidence at all, and original case from few months back also clearly got message from their agent say we will receive compensation within 3-5 days
What other evidence need lmao

Then today go buka lagi inquiry ticket and they will look into it again

These support agents really suka suka buat kerja only lmao

for small amount, wasting time.
to ding dong here and there, me just banned seller from the list.

tidak apa attitude like this makes scamming others in malaysia a thriving business

it only take 15 minutes of your precious time to save others from kana scammed, who knows the same scammer disguised under diff account in the future

not because of tidak apa attitude, but if to travel up and down, wasting time and money. if amount comes to few hundreds, a thousand or few thousand, for sure will do it. have bought many items from below hundred to 7k from shopee, lazada and alibaba. only kena scammed twice...

bro

I use ez adu apps to make official complaint to kpdnkk, submit all pics/videos as evidence, so far they never ask me to go to their office for further details whatsoever, and so far all the legit complaints that I made has been addressed accordingly, and I got refund from the defendant within stipulated time.

give it a try

https://eaduan.kpdn.gov.my/portal/5

Not mall seller.
If already open still can return? coz found is fake product.
I pack properly like not opened and take pic & vid, click refund.

Will i get my refund?

ayam seller

buyer bought item worth hundreds

then after receive, nitpick non-issues macam karen
dah explain nicely to him also not convinced and say he have no choice but to return and refund

then raise return refund with reason got damage or defect, padahal his nitpick issues 100% not considered damage or defect lol

but shopee policy now is return first then dispute, probably want to “encourage” seller to just let it be and make it so that seller will less likely go out of their way to dispute after getting the return item

but ayam cannot tahan this karen

go dispute and send plenty or proof of the product being 100% fine, and product already open consider used we can’t sell as new also so cannot accept return
after few agents change hands in the end decision was made in our favor, option for us to send back to the buyer
then we sent back assume done, within shopee the case also closed in our favor and got the money released

then today suddenly got email, say buyer claim they receive damaged item again, and after reviewing “proof” by buyer say they let buyer send back to us AGAIN, and if we want to dispute then reply within 24 hours with proof if not will close it in buyer’s favor
ayam look at the “proof” by buyer and the product is in the exact same condition as when the case was closed in our favor initially

then now shopee let him send back again and we need to dispute AGAIN

damn sohai la these shopee agents macam just want to wash hands clean keep pushing back and forth only and just hoping the seller deem it as too much hassle and just let it slide, even though the buyer claim also not valid. normally I also ok if buyers are reasonable but this one karen so kenot bagi dia menang

fee also keep increasing like yahudi

gonna leave shopee soon

kbye thanks listening ayam rant