Few months back another case

Item damaged by SPX so confirm their fault

Buyer side submit his evidence we also submitted

At the end say will adjust our balance within 3-5 days, the dispute was closed in buyer favor first so they get refund also

But until now we never get any refund

Recently go raise inquiry in Shopee ask wtf going on

Then they say they go look into it, then few days later close ticket again with reason being “did not submit requested evidence within stipulated timeframe”

Padahal didn’t ask for any evidence at all, and original case from few months back also clearly got message from their agent say we will receive compensation within 3-5 days
What other evidence need lmao

Then today go buka lagi inquiry ticket and they will look into it again

These support agents really suka suka buat kerja only lmao