I jumped from Maxis to Unifi, biggest mistake ever
Been with M for 2 years with zero connection related issue, only bad pricing
I was being a cheapskate, took Unifi's 6 months free bill promo ended up with horrible routing

My own experience, Maxis is overall the best compared to Unifi and Time (stability, routing wise)
Other ISP I can't comment as I've yet to try them

The routing is different
Basically it is like buying a house from developer but you do your own design and renovation
Unifi's house, Maxis's touch everything else

My own experience, oftentimes Maxis/Unifi's tech would leave their phone numbers for you to call
If something really goes wrong, you can get them to come without going through Unifi and Maxis
Might need to pay lah, but last time when my fiber cabut they came to fix it within 30 minutes

Make sure you are not using this as your router

Here we go again, even forum is super slow

I dropped Maxis for Unifi
Biggest mistake in years
My only option is Allo now, since it doesnt rely on Unifi's infra and I dont need to go through all the hassle explaining things to Maxis and Celcom
However, last time when I asked...Allo told me they are not able to provide service when one is subscribed to another ISP despite they are not sharing the same infra...hmmm

Unemployed at the moment, once I got a job I will try to subscribe Allo without letting them know I'm already with Unifi
If Unifi doesnt have a hefty termination penalty, I would gladly pay to leave their service

This is just sad...

It is so bad that I'm considering biting the bullet and terminate my contract with them

Well, enough is enough
I'm having both Unifi and Allo

Fingers crossed lol
I don't really have other choices

Oh yeah, I checked with their CS
They told me if you jumped from another ISP, they'll give 6 months free
Also, previously they insisted I can't sub to them when I'm already using another ISP. However, the rep highlighted it is because they're worried about the limited fibre trunking available (condo). Told them my property is landed, he said can go ahead and register.

Public IP needs to pay extra, however it is only a one off RM100 payment

Should be interesting, I'll keep Unifi for 6 months
Probably upgrade my hardware to take advantage of the combine 1.5G bandwidth lol

It is sort of an intemediate issue for me, since they are willing to give me 6 months free (most likely) I would like to give them a try
A bit scary consider I'm probably the only user in this taman

They pulled their own infra, of course it will be cheap

Yes, and the early termination fee is still RM500 or remaining of the contract whichever is more
Thanks

Textbook reply from Unifi on the high latency issue recently
Quoting from a friend who escalated this to MCMC:

"Regarding the high latency issue reported for the above-mentioned account, we have conducted network tests and observations referring to the IP destinations 104.16.133.229, 1.1.1.1, and Controld DNS. Initial finding, the root cause of the connection's is due to a high traffic issue with the Singapore server. Due to that, we have rerouted the traffic with IP and found it to be within the acceptable range of our network. Our technical team advised you to continue monitoring the connection.

Hence, we presumed that the technical issue had been resolved. We would like to advise you to monitor the performance of your service, and if this problem persists, it is recommended that you make a call to 100 or our digital platform for further action. For more information, you can also refer to the following link https://easyfix.unifi.com.my/ to do your troubleshooting. This is a faster alternative to help solve the Unifi problem."

This post has been edited by QuantumEdge: Oct 12 2025, 11:39 PM

Gonna love the fact that most people doesnt care or blame it on their own hardware
I would not even bother with getting the SWU plan if this is how the particular ISP is treating its customers
RM90, RM149 still having the same horrible routing issue that wont be fixed
Being cheap is not about the price, it is the attitude

Unifi marketing department called
Claims my payment record is beautiful and they wanna give me a cheapo Samsung phone with a postpaid SIM (24 months contract) on discount. No extension or renewal for my broadband contract.

Terus rejected their offering🤣
1st, bad routing
2nd, I've seen so many users managed to get RM90 500mbps

As someone who deeply regretted switching from Maxis to Unifi, dont
Unifi is extremely congested in the night, websites are slow to load
Take Maxis's offering instead

Depends on your devices
Most devices comes with 1G LAN port
Might be cable issue, check again

Routing is going insane again

Yes on the routing
Few days ago users were complaining about Maxis having issues with Cloudflare
But they seems to fixed it today, according to Backtubi (https://forum.lowyat.net/topic/3487634/+9680)
Personally, I have good experience with Maxis
With them for 2 years, 0 downtime
Routing better than Unifi
The only issue being they are quite stingy on giving out promo, usually only 24 months discount instead of something permanant
Still, highly recommended as they are willing to fix routing issues instead of acting dumb