On November 25, I ordered an Elgato Wave Mic LP mic arm from the CS ComputerShoppe shop on Shopee that was located in Kuala Lumpur. (I'm from Perak.)

When the parcel arrived at my home on today (November 26), however, I immediately noticed something is very wrong with the packaging. Once open the external packaging, I found that the shop staff had accidentally packed a Gigabyte B650M Aorus Elite AX motherboard that, according to the tax invoice paper that comes with it, was intended for another customer located in Negeri Sembilan.

I contacted the shop via Shopee DM and they told me to click return back (Return/Refund) on Shopee and they will arrange to send the correct item to me, but when I did the return page on Shopee, I noticed that Shopee only support return and refund, not return and replacement. I asked the shop again if I should cancel the request, but so far they're unresponsive.

I'm very panicked right now, as this is the first time I have ever receive the wrong item.

What should I do??

Update 1 (November 27): Item had been dropped off at a nearby Parcelhub branch today and is currently sending back to the shop via Shopee's Return/Refund process. I had also taken the picture of the printed return address label just in case.

Update 2 (November 29): Seller had received the item and refunded all the money moments ago.

This post has been edited by Yuuyatails: Nov 29 2024, 02:40 PM

Shopee only has return and refund. They dont have return and replacement. Return and replacement is for u to deal with seller personally. Risk is up for u to take.

So far i got no issue with return and replacement with my sellers so far. But i only deal with shopee mall or preferred seller.

if sked just go through the proper channel n raise a dispute with the reason "wrong item received"

This post has been edited by ihm11: Nov 26 2024, 10:12 PM

No return and replace one la.

Just return and refund. Then re-order!

Return n buy again.

Shopee return and refund process via courier is very easy and safe..did it multiple times already

you get your money back dont you?

supposedly no matter what if legitimately you did get the wrong item, return it back, requested refund on shopee, you will get your money back.

the only downsides here is time consuming, you have to wait for your refund money, then reorder again, wait again.

Shitee is shiat , my seller send me less by 3 items . When tell them , they just pay me for the 3 unit . I was like park*&%*&^*(Y . If I were to buy just 3 more , I have to pay the shipping fee . What tactics is seller playing nowdays

better return and refund, and buy again

Online platform where got replacement
Only got refund place new order

Wow 2012 acc

This post has been edited by PJng: Nov 26 2024, 10:26 PM

Lazada complaint, shopee also complaint, better buy on shop
Online not for you

Return the item and get refund.

No such thing as replacement for online unless the seller willing to forfeit their profit on the sent item and take loss which no one will.

despite wat others say here telling u to return n refund, DO NOT DO IT

becos the issue is not about u being unhappy with a correct item sent to u BUT a wrong item sent to u

consider this:
>u bought A
>seller send B
>u DM with seller n he agree return n refund
>u send back B to seller
>seller pull a fast one n say u return wrong item
>seller support his claim with pics n unboxing vid
>u got nthing to say becos the item is indeed diff from the one u bought

the correct way, like i said, is to raise a dispute officially n then u can nego a solution with the seller on the dispute page

u will have the chance to present pics/videos n whatnot to support ur claim

Uhh...isn't the dispute only for sellers?

-What-is-%3Cem%3EDispute%3C%2Fem%3E-Resolution-Centre?previousPage=search%20results%20page]https://help.shopee.com.my/portal/4/article/88642-[Return-Refund]-What-is-%3Cem%3EDispute%3C%2Fem%3E-Resolution-Centre?previousPage=search%20results%20page

I read that page, but I find that it is only available when it is the seller who initiate the Return/Refund request, not the buyer.

Which one is more exp, if urs is more exp, u tell seller u send the mic come first then u pay courier fee for me to send the mobo back go you.

Else if ur mic more expensive, u better raise return and refund.

I just checked ur mic arm Rm500 only, that mobo easily RM1.2k, why u so worry, they should be more worried than you. Either way, you get the mic arm first only you courier the mobo back to them.

This post has been edited by dest9116: Nov 26 2024, 10:47 PM

The motherboard (which is the wrong item) is more expensive (at RM 1k) than the mic arm I paid for (RM 471).

Also, I'm a buyer in this situation, not seller.

This post has been edited by Yuuyatails: Nov 26 2024, 10:46 PM

no, buyer can dispute

liddat no nid return lah

diam2 keep oni

- receive wrong online shopping delivery
- very panicked
- very panicked
- very panicked

Fvcking strawberry

Then why you so anxious, the shop will be more anxious than you lol.

They will confirm find you to ask the mobo back, you just ask them to send the mic first. Mic receive then you send the mobo back to them. Else ask them come to your house and swap face to face.

ill take the mobo anyday lol

that shit is more expensive than ur stupid mic

lemme tell u my story, last 11.11 i bought an office chair...or gaming chair la they call it, i ordered the no footrest one but they gave me the one with footrest...so yea i paid for the basic version but got the upgraded version

Ya I would have kept quiet too lol. Then resell at fb/carousell

Well ts very panic now

lol TS 5 year old only is it?

sikit sikit panic

wtf?

got something more expensive also panic

wtf?

strawberry betul

There is no 'Discuss' button on the Return/Refund detail page on the Shopee app for me. x_x;

This can happen to anyone at the first time la, diu. Dont so lansi.

U forget u also keep say u panic and nervous when want kongkek vietmoi for the 1st time? Until ask me need double dose of viagra or not.

sometimes eh, some ppl dont apply logic in their mind

sudah tau this co can do mistake like this, I rather return back the RM1199 mobo and get my refund

for the record TS, your RM 471 vs RM1199, which one is more value?

u send to us, I refund your rm 471 + shipping. can?

ahemm... microphone arm

I think TS is a content creator. sure TS will make a content out of this experience

Just return and accept the refund la. What so hard? You not losing anything.

-click return and refund
-wait for refund
-reorder the thing you want

why panic? just quickly click order received and sell of the thing, ignore all communication from the seller.

No online shopping platform in MY support return and resend (replacement).
Only return and refund, then re-buy.

U have 2 choice either return and refund or keep and sell it.

Likewise... I ordered lianli o-11 for my client, distributor sent me Evo variant which is way costlier. I just diam and give to client.
So lesson here is if an item is costlier just stfu and keep it. Sell it off, profittttt

This post has been edited by patienceGNR: Nov 27 2024, 12:09 AM

To be honest, I rather return the motherboard as I don't have any use for it (I don't have an AM5 CPU nor the DDR5 ram kit). I really need the mic arm.

But warranty how? Need proof of purchase right?
Distri wont check why u issue receipt for this model but they never sent u this?

Or their warehouse eventually found out they sent wrong model to u then u buat tak tau or deny it?

For TS case its obvious seller will know the mistake once the other buyer contact them.
Ofcourse TS can dont return and seller probably cant do anything.

If u sell it can buy 2 mic arm lol.

Just return and buy again then. Only thing is u cant get back the discount voucher (if any).

I'm from Ipoh. Lemme pay you back RM471, and you give me the motherboard.

lol

Yes your lite , since you said it . I will continue to buy from platforms . Still not used to Tiktok yet . Where to get training on this

Seller should be panicking to msg you for exchange since the mobo is more than double the price of the mic

sit tight and enjoy the show

To send back the wrong item to the seller, who pays for the courier + packaging charges ? Can this be reimbursed ?

then just return, if you dont wanna return also they cant do anything hahaha

over the years buying from shopee and lazada get wrong item or item lost is nothing unusual

brg sanpai. terbaikX99!

TS, did u perchance click "order received" button?

Becos if u did, then payment would have been released to the seller n u can no longer request "return/refund", plus the "return/refund" button will no longer appear for u

This post has been edited by ihm11: Nov 27 2024, 08:56 AM

easily one u demand them to send ur item 1st
then baru u return

No, I don't press the "order received" button, so the "return/refund" button is still available to me.

Also, it appears that Shopee had removed the ability for buyer to raise dispute before item has returned to the seller. (Why the FAQ about buyer dispute haven't been updated to reflect this is beyond me)

This post has been edited by Yuuyatails: Nov 27 2024, 09:58 AM

A bit of an update (November 27): Today, I have dropped off the item at a nearby Parcelhub branch for returning it to the seller via Shopee's Return/Refund request (the seller is a Shopee Preferred seller).

If without issue, I can get my money back.

This post has been edited by Yuuyatails: Nov 27 2024, 01:04 PM

You can dispute and then choose return and refund. Item will be send to shopee warehouse and they will check it,

Hi TS, you have to return the wrong item for a full refund and then repurchase your original item. Hopefully you didn't purchase the mic arm on discount because then you would have to pay full price when you reorder.

chill la. Teachable moment. Got timeline for ppl to mature up meh? When ppl genuinely describing their emotion it's best to acknowledge it first no matter the overreacting part. If u have children i really hope u dont be the typical boomer ridicule ppl for asking for help. You will be the type of parent wondering why ur children never want to come to u to discuss their difficulty. This is how it all started, u responding negatively when ppl open up to u.

TS. raise the dispute first. say receive wrong item. Shopee will instantly give u barcode for shipping it back to seller and get ur refund. You have 5 days to respond, or a week. forgot liao.

Based on my experience the seller will try to nego with u for replacement if u are somewhere they can drive to meet u. If u are far away, they will 99.9% refund u and ask u order again.

There was once I received the wrong item too, but I forgot which option did I choose. I only remember the seller ship the correct item to me a few days later but the wrong item still with me, the seller did not ask me to return.

Its just a cheap mini foldable table anyway.

Shopee had gave me the barcode immediately after I submitted the photos for evidences and the reasons for return in the Return/Refund process page. Said barcode was scanned while the parcel was dropped off today.

Also, I'm too far away (in Ipoh, Perak) from where the shop was located (Kuala Lumpur).

This post has been edited by Yuuyatails: Nov 27 2024, 01:28 PM

ya. best to just refund and order again.

Cos another way to settle this is to privately arrange courier send the item back to their office, and they courier your item back to u. Involve the courier cost on both end, and the risk of parcel damage/missing. Not worth the risk IMHO

edit: remember to take proper picture of ur return parcel. Before wrapping and after wrapping. best if got the printed return address thing before u send it out. Just in case someone songlap ur parcel.

This post has been edited by netflix2019: Nov 27 2024, 01:29 PM

lucky la...i bought 2x 1:1 RF Balun from fellow ham radio..he rushed me to click accept coz im still outstation.When opened,2x faulty..wire parted inside..i have to pay own shipping to return to him and he send back...one unit i kept n repaired.. the seller refused to pay my shipping and partial refund the money for the faulty unit tht i repaired..mati2 said his soldering top notch using high quality soldering iron n flux... AXL Trading and 9W2 A*L....beware shitty seller..turned out he also send faulty unit to Sabah buyers..

This same seller last time didn't send an item i ordered. But got refund

Inb4 buat bodoh sell the mother board and buy mic arm at diff shop.

How did that happened?

Buy 2 items, they send 1. But since im in KL, no issue to just go straight to their shop if any problem

Update pls.

Please don't ask me for the item anymore, as the item had already returned to the shop and they had refunded me the amount.

This post has been edited by Yuuyatails: Dec 12 2024, 08:12 PM

Ts honest good guy!