On November 25, I ordered an Elgato Wave Mic LP mic arm from the CS ComputerShoppe shop on Shopee that was located in Kuala Lumpur. (I'm from Perak.)

When the parcel arrived at my home on today (November 26), however, I immediately noticed something is very wrong with the packaging. Once open the external packaging, I found that the shop staff had accidentally packed a Gigabyte B650M Aorus Elite AX motherboard that, according to the tax invoice paper that comes with it, was intended for another customer located in Negeri Sembilan.

I contacted the shop via Shopee DM and they told me to click return back (Return/Refund) on Shopee and they will arrange  to send the correct item to me, but when I did the return page on Shopee, I noticed that Shopee only support return and refund, not return and replacement. I asked the shop again if I should cancel the request, but so far they're unresponsive.

I'm very panicked right now, as this is the first time I have ever receive the wrong item.

What should I do??