On November 25, I ordered an Elgato Wave Mic LP mic arm from the CS ComputerShoppe shop on Shopee that was located in Kuala Lumpur. (I'm from Perak.)

When the parcel arrived at my home on today (November 26), however, I immediately noticed something is very wrong with the packaging. Once open the external packaging, I found that the shop staff had accidentally packed a Gigabyte B650M Aorus Elite AX motherboard that, according to the tax invoice paper that comes with it, was intended for another customer located in Negeri Sembilan.

I contacted the shop via Shopee DM and they told me to click return back (Return/Refund) on Shopee and they will arrange to send the correct item to me, but when I did the return page on Shopee, I noticed that Shopee only support return and refund, not return and replacement. I asked the shop again if I should cancel the request, but so far they're unresponsive.

I'm very panicked right now, as this is the first time I have ever receive the wrong item.

What should I do??

Update 1 (November 27): Item had been dropped off at a nearby Parcelhub branch today and is currently sending back to the shop via Shopee's Return/Refund process. I had also taken the picture of the printed return address label just in case.

Update 2 (November 29): Seller had received the item and refunded all the money moments ago.

This post has been edited by Yuuyatails: Nov 29 2024, 02:40 PM

Uhh...isn't the dispute only for sellers?

I read that page, but I find that it is only available when it is the seller who initiate the Return/Refund request, not the buyer.

The motherboard (which is the wrong item) is more expensive (at RM 1k) than the mic arm I paid for (RM 471).

Also, I'm a buyer in this situation, not seller.

This post has been edited by Yuuyatails: Nov 26 2024, 10:46 PM

There is no 'Discuss' button on the Return/Refund detail page on the Shopee app for me. x_x;

To be honest, I rather return the motherboard as I don't have any use for it (I don't have an AM5 CPU nor the DDR5 ram kit). I really need the mic arm.

No, I don't press the "order received" button, so the "return/refund" button is still available to me.

Also, it appears that Shopee had removed the ability for buyer to raise dispute before item has returned to the seller. (Why the FAQ about buyer dispute haven't been updated to reflect this is beyond me)

This post has been edited by Yuuyatails: Nov 27 2024, 09:58 AM

A bit of an update (November 27): Today, I have dropped off the item at a nearby Parcelhub branch for returning it to the seller via Shopee's Return/Refund request (the seller is a Shopee Preferred seller).

If without issue, I can get my money back.

This post has been edited by Yuuyatails: Nov 27 2024, 01:04 PM

Shopee had gave me the barcode immediately after I submitted the photos for evidences and the reasons for return in the Return/Refund process page. Said barcode was scanned while the parcel was dropped off today.

Also, I'm too far away (in Ipoh, Perak) from where the shop was located (Kuala Lumpur).

This post has been edited by Yuuyatails: Nov 27 2024, 01:28 PM

How did that happened?

Please don't ask me for the item anymore, as the item had already returned to the shop and they had refunded me the amount.

This post has been edited by Yuuyatails: Dec 12 2024, 08:12 PM