There are a lot of Scams going on in the internet and via phone calls.
Many people are aware and been taught not to give out OTP in any occurrences.

But if Customer Service staff from legit telco line asking for OTP to verify customer's validity, whether to giver or not to give out OTP?
Is this wrong protocol or staff corrupted?

I always give them 747474

Genuine CS will never ask for OTP

very sure it's Telco CS??

nowadays even phone numbers can be fake yo

The only OTP that you can give is when you go to any telco service center(cd,um,tmpoint etc) and the staff request for your OTP to proceed with your issues.
Other than that, nope.

confirm telco orange color one.
number from official websitge.

double confirm cannot give otp, then only they ask other question to verify my identity.
I believe they trying to do suspicious thing la.

No one can get OTP, even if staff.
Normally it's like credit card pin, if need then best practice is let owner type it in.

can share more context whats the issue until need OTP?

usually cs already got your account by IC or account number registered under

i just called to ask about early termination how much penalty need to pay.
Two of the staff asked OTP from the CustomerService line.

.
Since last month, to log-in to MyUMobile app, requires OTP = a 6 digit number. Should be similar to your case.

AFAIK, as long as we are not using Auto-debit for our Postpaid account and logged-in to the MyUMobile app or logged-in to our online bank account or e-Wallet or online shop or other online financial services, giving our OTP is OK, eg for customer verification like 2FA/OTP may be required to log-in to Facebook, Twitter, Gmail, etc.

We only need to be careful with OTP for online financial transactions, ie not for online ID verification like for PADU KYC. Hackers can use SIM Swap to secretly steal your OTPs for online financial transactions.
.

This post has been edited by lurkingaround: Nov 10 2024, 02:34 PM

I will still insist on never giving out OTP codes, better safe than sorry.

But, what do the SMS you get say?

Personally I would say go visit a branch physically for peace of mind

Normally CS won't ask for OTP.
Normally they ask for IC to confirm.
Last time sign up OctoSavers thru online.
Did first payment, I ignored the call then got blocked.
Call CS to verify then ask for IC then confirm is genuine user.

From my understanding, you called UM CS and CS asked OTP, right? What's wrong to just give OTP to them, you are the one calling them.
With the OTP they can skipped to ask more private questions for your identify verification. Btw, Maxis also do that.

This post has been edited by poh880: Nov 10 2024, 10:12 AM

Last time i at um service center wanna terminate my line, staff request for OTP from me i just give only, no issue.
Don't give if you're not expected to give.

Usually telco ask for details such as IC, last reload/bill payment etc for verification. Idk how U Mobile SOP can ask for OTP.

At service centre face to face still acceptable. At least you can look at their screen to make sure no hanky panky going on.

CS can ask for OTP meh??

Normally ask IC, mother name, address like that only...

I think due to privacy, they need to key in the OTP sent to you to access more private details and to make sure nobody but the number owner authorised the transaction. In their system might can terminate your line if you asked to. Later any agent can terminate your contacted line. Who want to pay that early termination fee?

This post has been edited by poh880: Nov 10 2024, 03:57 PM

Hmmm...

This kind of SOP is worrisome yo...

Lucky I didn't encounter this 🙏

Bro u try call orange telco hotline 018...

Asking for OTP via phone is definitely a scam.
If this is UM practice i bet their cybersecurity is lousy to none …

You can be billed with alot of purchases like game credits by giving out OTP.

The caller id you see can be spoofed easily, it is a 90s tech already can achieve that …