Nov 10 2024, 11:29 AM
QUOTE(p0wer2003 @ Nov 9 2024, 03:05 PM)
There are a lot of Scams going on in the internet and via phone calls.
Many people are aware and been taught not to give out OTP in any occurrences.
But if Customer Service staff from legit telco line asking for OTP to verify customer's validity, whether to giver or not to give out OTP?
Is this wrong protocol or staff corrupted?
Usually telco ask for details such as IC, last reload/bill payment etc for verification. Idk how U Mobile SOP can ask for OTP. Many people are aware and been taught not to give out OTP in any occurrences.
But if Customer Service staff from legit telco line asking for OTP to verify customer's validity, whether to giver or not to give out OTP?
Is this wrong protocol or staff corrupted?
QUOTE(ahlong0180 @ Nov 10 2024, 10:59 AM)
Last time i at um service center wanna terminate my line, staff request for OTP from me i just give only, no issue.
Don't give if you're not expected to give.
At service centre face to face still acceptable. At least you can look at their screen to make sure no hanky panky going on.Don't give if you're not expected to give.
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