CS can ask for OTP meh??
Normally ask IC, mother name, address like that only...
Telco Customer Service ask for OTP, is it permited
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 Nov 10 2024, 03:40 PM
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Nov 10 2024, 05:46 PM
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QUOTE(poh880 @ Nov 10 2024, 03:49 PM) I think due to privacy, they need to key in the OTP sent to you to access more private details and to make sure nobody but the number owner authorised the transaction. In their system might can terminate your line if you asked to. Later any agent can terminate your contacted line. Who want to pay that early termination fee? Hmmm... This kind of SOP is worrisome yo... Lucky I didn't encounter this 🙏 |
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