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 Telco Customer Service ask for OTP, is it permited

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lolabunny123
post Nov 11 2024, 09:17 AM

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QUOTE(p0wer2003 @ Nov 9 2024, 03:05 PM)
There are a lot of Scams going on in the internet and via phone calls.
Many people are aware and been taught not to give out OTP in any occurrences.

But if Customer Service staff from legit telco line asking for OTP to verify customer's validity, whether to giver or not to give out OTP?
Is this wrong protocol or staff corrupted?
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Depends how they ask for it I guess. From my experience they will send OTP to confirm then pass me through an automated system to verify my OTP and I will need to key in manually on my phone. After confirmation only they will route back my call to the CS. If they back verbally then I won’t give. So sus.
TSp0wer2003
post Nov 12 2024, 01:28 AM

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QUOTE(p4n6 @ Nov 11 2024, 07:44 AM)
Asking for OTP via phone is definitely a scam.
If this is UM practice i bet their cybersecurity is lousy to none …

You can be billed with alot of purchases like game credits by giving out OTP.

The caller id you see can be spoofed easily, it is a 90s tech already can achieve that …
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Exactly and they are verified authentic real customer service. Make us guess they are corrupted.
Anyway, I asked back "isn't public not supposed to give out OTP in any circumstances"
They replied that they can verify me with alternative method which is ... payment method, last bill amount etc.

QUOTE(lolabunny123 @ Nov 11 2024, 09:17 AM)
Depends how they ask for it I guess. From my experience they will send OTP to confirm then pass me through an automated system to verify my OTP and I will need to key in manually on my phone. After confirmation only they will route back my call to the CS. If they back verbally then I won’t give. So sus.
*
What kind of automated system. Key in OTP by keypad?
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