As promised, here’s the full breakdown/timeline of my switch from iPad mini 6 to 7 through Apple MY;
10/11/2024
Ordered iPad mini 7 [Wi-Fi 128GB) online at Apple Malaysia.
Selected device trade-in for my mini 6 (Wi-Fi 64GB). Apple offered RM1,150.
Maybank and CIMB were listed as the “partnering banks” in Apple’s checkout page, so decided to use FPX via Maybank Visa debit card (my credit cards are from other banks) hoping for less complications related to the trade-in process (because
fruitie’s tragic RHB story scared me already) later on.
11/11/2024 - 14/11/2024
New iPad min7 shipped out on 11 Nov and arrived at my doorstep on 14 Nov.
Invoice and shipping updates received via email throughout the process.
No engraving, so shipped from Apple’s Singapore facility. SG-KL-JB via DHL.
15/11/2024
Did not receive any new email asking me to select trade-in method, even though 24hrs passed.
Decided to call Apple Support for help.
The rep organised Pos Malaysia pickup for me on 18/11/2024.
18/11/2014
Pos Malaysia picked up my old iPad mini 6 in the evening.
They don’t provide the dedicated box for iPad returns/trade-ins shown on Apple’s website.
You’re supposed to place your iPad into a medium white envelope (has bubble-wrap inner lining) and then place that into a box before slapping on a Pos sticker. Then you put it into another foil cover and slap on the shipping label.
Remember to take photos of the packing and shipping label. Also, if you feel the protection isn’t enough, wrap your iPad in a bit more bubble-wrap beforehand, or use some of those airbag things you often get from Shopee deliveries to stop your envelope moving around inside the shipping box.
*Neither Apple nor Pos will give you an exact pick-up time so you could end up wasting a whole day waiting for courier dude to arrive. If you have the means, I think it would be better to drop off the package yourself. Apple will provide compatible courier branches near your address as well as a trade-in ref number.
19/11/2024
Trade-in in arrived and processed within one day (yes, I was very surprised).
Received email stating everything was in order and they would refund me within 5 business days.
Interestingly, they use the term “refund” for trade-ins as well. Likely some sort of offsetting related to accounting department in order to class it as a single product transaction.
22/11/2024
Promised trade-in amount credited into my account that was tied to the debit card.
The partner merchant was listed as Razer according to my account transaction history. Also, the date was listed as 21/11/2024 so I assume there’s a 1 day float period for FPX or debit card related refunds.
TL;DR
Overall I’d say it’s a smooth process, but the initiation of trade-in and clarity of messaging related to it needs to be better. Anything related to Apple or their longstanding logistics partner (eg: DHL) is smooth as butter, but stuff that requires Apple liaising with a local partner can get a bit lumpy.
thanks for an update. going to do trade in for my mac mini soon.
1. will try use hsbc cc (without installment). i think their problem is due to installment.
2. will do drop off as i dont want to waste time to wait for postman to come