nope... diff line... it just that i've all the product skills... so any calls will come to me ...

wow! thats cool....maybe next time i can speak to you when i have trouble! lol.... jk! mind to PM me what is your name? in case next time i call up .. and i know it is you..

hahaha... really want meh...... paiseh paiseh...... how often u call to amex customer service ?

This post has been edited by lauyamonk: Nov 20 2007, 04:30 PM

er... last 2 weeks i call quite often cos they wanna replace my card .. and also check the sup card application status.

just tell me your name la... nothing to pai seh... who know next time your company ask for customer feedback .. i will give you good comment oh... ahhah L:)

u give me ur name... if i got your call then i know it's u ...

wahh... this customer service ppl very naughty one er! ahahah...
hey.. wat is the best or fastest line to call amex? usually i dial 0320500077...and then press 1. but sometime need to wait very long.. like more than 10 mins

wah ... got so long o not oh? u may try 2050 0888 and see.... got ur replacement card already ?

there was one time i wait up to 13 mins... i use hp to call someone 20500888 is for personal card and 20500077 is for gold card right? or they are actually the same?

yes already received my replacement... now waiting my sup card to approved only.. (2 weeks already)

same one... diff is just some customer service's product skills diff... if got gold card skill ONLY... then personal call wont goes to them lo... something like if u hold gold card and u call personal card line.... some personal card cust services wont know the details for the gold card features and benefits...

u call now lo.... ask them check for u ... hehe...

This post has been edited by lauyamonk: Nov 20 2007, 05:05 PM

ohh... ahaha.. there is one lady from 0077 this number, her skill and the level of customer service are superb! from greeting, speedy check on my account, offer addtional help before i hang out... all very pro! first time i received this kind of customer service in Malaysia...

Are you working now? i call this morning already.. they said in the last step of proccess.. next monday should be approve oh.

Tell me your name la.. next time can look for you and you help me waive the annual fee... please dont ask too many questions er.. jsut waive it we will be very happy liao. lol ... (joking!)


This post has been edited by Dozz: Nov 20 2007, 05:08 PM

what's her name ? a/f waiver not done my me...

its most fortunate for us to have an amex employee joining us here!

amex employee cannot join LYN meh ....

can can .. sure can join! welcome

make sure you provide us good customer service in the forum also er haha...

can can! even more welcomed!

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Added on November 20, 2007, 6:32 pmso, through your exp in cust service amex, how much is the most youve seen been charged on an amex charge card? 1 million?


This post has been edited by mrcloud9: Nov 20 2007, 06:32 PM

aiks.... p&c leh .... hmmmm

thought you may share. its alright then

@mrcloud9

mind to share how you spend your reward points normally?

lauyamonk, you working for AMEX or maybank?

gadgets gadgets and more gadgets! hehehe