I think china can. Can we buy n renew china ac+?

Just the other day I asked an employee at Apple TRX and gave her a scenario where which if I were to purchase a product from them - can I then bring that product to a Machines Service Centre for repair. She said no and I that would have to bring it back to TRX for repair. Are there no other Apple Service Centres?

This post has been edited by DJ-Spike: Dec 2 2024, 12:10 PM

If you buy from Machines you can send to both Machines Service Center and TRX Apple. In the background, Machines sends it to Apple to fix which is why usually it takes a long time. Now that Apple is here, when you purchase from Apple, you can just arrange to bring it to them directly. The turnaround time is a lot faster because essentially Machines just sends it back to Apple especially for the major issues.

Noted.

Thanks.


I’m looking to get the new iMac M4 and am thinking whether I should get the AppleCare+ or not. I think it’s good for portable items like iPhones or MacBooks and not so much for the iMacs as I’m not carrying it around?

According to Google reviews - Their Genius Bar service isn’t very good.

This post has been edited by DJ-Spike: Dec 5 2024, 11:46 AM

Apple care for accidental damage is more for portable items yes. (Recent news, someone's mbp damaged until folded, was denied coverage). But Apple Care is also extending warranty for hardware failures.

Whether you want to extend for that purpose, it's your call. Everyone is pretty split on this.

The only products I feel Apple Care+ is a “must buy” are the AirPods line, mainly because of their fragility and failure rates. For everything else it’s a “depends on your use case” kind of thing.

This post has been edited by dev/numb: Dec 7 2024, 04:27 PM

Went to the TRX store twice, first to get my M4 iPad Pro Apple Care+ (couldn't active online). Made an appointment, went in at the appointed time and had to still wait for more than half an hour for anyone to begin assist my case (Plus also witnessed 2 Apple Geniuses fighting on the spot to take my case)

Second time went in just to buy an adapter, grabbed the adapter I need and had to leave quickly but couldn't get anyone to attend me for payment. Maybe is their tactic to keep customers in their store as long as possible to spend money, idk la don't quote me. In a hurry, authorised reseller might be faster.

Can we claim iPhone Malaysia set in Singapore? Thanks

No cannot because each Apple Store depends on region got their own version. Like if from China be troublesome as they have 2 physical simcard slot when come to Malaysia if getting whole new unit then need to sacrifice an get the 1 simcard slot version..

This post has been edited by Bunny.Hitam: Apr 9 2025, 12:10 AM

Omg did they change the TnC? Last time for the MacBooks you are able to buy AppleCare anytime as long as within 1 year of your purchase (while your new device warranty is still active)

Just checked and saw the TnC mention must be within 60 days of purchase..

That is legacy AppleCare plan that was EOL the moment AppleCare+ enters our market. The normal plan doesn’t include accidental damage but only extension of warranty.

Now AppleCare+ is only valid to buy within 60 days.

AppleCare+ can be renewed before it expire, and it start on the date of purchase.

AppleCare+ can be renewed? Meaning we can potentially get lifetime warranty if we just keep renewing?

I thought they would continue selling both APC & APC+ together... I might just upgrade to MBP5 if the upgrades are worth it and get APC+ then

Yes. It can be renewed according to the sales person at TRX.

https://support.apple.com/en-us/101560

https://shop.switch.com.my/pages/applecare-plus-365

Urgrade your coverage within 365 days of purchase with AppleCare+