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 AppleCare+ Malaysia Discussion Thread

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Mavik
post Oct 15 2024, 10:39 AM

Patience is a virtue
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Elite
7,826 posts

Joined: Jan 2003



I had Apple Care+ and there was some issues with my iPad Pro M4 audio. I purchased it from Machines but the Apple Store at TRX gave me a 1-1 exchange for the unit.
Mavik
post Dec 2 2024, 03:18 PM

Patience is a virtue
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Elite
7,826 posts

Joined: Jan 2003



QUOTE(DJ-Spike @ Dec 2 2024, 11:05 AM)
Just the other day I asked an employee at Apple TRX and gave her a scenario where which if I were to purchase a product from them - can I then bring that product to a Machines Service Centre for repair.  She said no and I that would have to bring it back to TRX for repair.  Are there no other Apple Service Centres?
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If you buy from Machines you can send to both Machines Service Center and TRX Apple. In the background, Machines sends it to Apple to fix which is why usually it takes a long time. Now that Apple is here, when you purchase from Apple, you can just arrange to bring it to them directly. The turnaround time is a lot faster because essentially Machines just sends it back to Apple especially for the major issues.

 

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