https://m.gsmarena.com/samsung_india_extend...-news-65339.php

So when other region?

Krik krik

already jumpship to apple , samsung malaysia tak boleh harap....they only focus their Ultra user , while double unit or plus user they totally forgot....even vivo user get free replacement green line screen for their 2-3 year ago device

yes i know apple also using samsung screen , but the after service is great , iphone13 user stil get free replacement after get green screen..


if samsung didnt accept their failure , more and more user will boikot their flagship product

I already boycott Samsung with two phones having screen defect less than 6 months after warranty over and samsung dont honour free replacement.
It is like a planned EOL and force you to buy a new one.

i dont hope samsung can give totally free replacement but at least give some better deal , offer , discount to your loyal customer to replace the screen , but samsung malaysia just choose to keep quiet like this , then ok lo , let see the power of customer to boikot samsung malaysia , its so stupid that Samsung India can offer such service but not malaysia samsung

It is amazing how many of you are having this problem... I have only seen this once and I knew how my cousin abuse his phone.

People are buying too much into the promise that the phone is waterproof.

Go search green line on Carousell and you see so many. On fb have a term for it called light saber
Nothing to do with waterproof, the lcd are of subpar quality hence the green line when the traces breaks. China have ppl who can repair back the traces using laser machines

I would say it has nothing to do with subpar quality.

Personally I think it has more to do with a couple of factors. First is the thinner bezel that Samsung has been championing over the last few years. Secondly is how the back of the screen is literally attached to the battery which will be bloated as it degrades over the years. And lastly I think users should handle their phone with some care, as waterproofing also degrades over time plus dropping the phone also exacerbate the whole issue.

I have a note 20 ultra with green line. Phone never dropped, never touch water. Still green line and right before an update

because u are frog under the shell , go to facebook and join those samsung galaxy group , u will be more amazing how many of them getting the green line included my own s22+ , never drop , never putting into water , pampered from the first day of used , after just 2year+ then green line appear , i can say almost everyday there is user reporting getting green line , that the reason WHY SAMSUNG INDIA OFFERING FREE REPLACEMENT to the green line problem on their flagship S series.....if it's not the manufacturing problem ....why give FREE replacement? Don't make a joke bro....


most of the user claimed to appear the green line mostly after 2year of usage , it's totally samsung screen design problem , and alot of user dont understand what happen to their push update that causes green line after update




even the thailand user starting to sue samsung because the failure rate is too high ....

This post has been edited by chongkiatz: Nov 17 2024, 10:17 AM

It's definitely not a manufacturing problem.

So u mean its user problem? Lol , there are ton of user that get green line after updated the firmware , u know how the feeling? Using the phone without problem for 2 year , suddenly a Firmware Push to update , DONE update , restarting the phone , and green line appear


Yeah !!! Its not manufacturing problem , its the user who so stupid go update the firmware and get green line

U are champion bro !!!

It only prove you don't read... see above

Iphone user also using the samsung panel , but the failure rate is way way way more lower compare to samsung galaxy line....so how could u explain it? Dont make joke here bro , u really know nothing , u just like a 3 year old kid comment here , not everyone using their phone rough and drop into water , that definitely manufacture design problem , dont forgot how the samsung edge battery explode case , it just same as this case

no people will make noise if something not serious , u thought people really so free and going to reporting on social media ?

I could only speculate since my last Samsung is a S9+ and I only bought S23U for wife last year and also S23FE. I would assume S23FE would have less of a chance to encounter this issue due to the thicker bezel. I'll updatebif my wife phone encounter green line in the future. My mom also using S22u and so far no problem.

If it's a manufacturing issue then all oled panel manufactured by Samsung would have this issue but when you see the different rate of failures, you can almost pinpoint this on the design issue and users as well. As they pushed to the limit of manufacturing, there will be compromises taken to achieve the result they wanted and in this case, I would say its the bezel. That's the only thing that has been changed since. If Samsung had no problem manufacturing the smaller S9+ oled panel with 2k resolution (heck, even my much smaller S6e came with 2k resolution), I dont see why they would have problem manufacturing the bigger S22U screen or the 1080p screen for S22 and S22+.

Frog

Hardware failure are norm, I don't know why people are so upset about it. It happens...

this will be my last reply on you frog , no body , Not even one company will offer "FREE REPLACEMENT" on their product if it's not their fault , it clearly show that is their product problem that only they could offer "FREE REPLACEMENT" to their loyal customer in , just like how samsung accept the return of EDGE's series where the battery will be explode , really KUDO to Samsung India for taking good care of their customer , but Samsung malaysia is doing shit on this


And good luck to all your samsung device , hope it will be last long for you before it appear green line. Bye Frog.




This post has been edited by chongkiatz: Nov 17 2024, 11:54 AM

It only showed how much knowledge you have on the mobile market.

Samsung is losing dominance in the world biggest market China. They are also losing in America and now India. They wont do thing without a reason. Doing this is not because they acknowledge the defect in their manufacturing, it is just them saving their investment of hundreds of millions in marketing.

If this problem is as bad as you portrayed, Samsung would have to be recalling all their smartphones just like the case with Note 7.

https://www.channelnewsasia.com/singapore/g...samsung-4754076

Singapore consumer watchdog sees doubling of complaints about lines on phone screens
Green vertical lines seen on Samsung phone screens. The Consumer Association of Singapore has received a spike in complaints regarding this issue in 2024. (Image: Screengrabs from Samsung Community page)

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Abigail Ng
Abigail Ng
21 Nov 2024 06:00AM (Updated: 21 Nov 2024 07:36AM)
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SINGAPORE: Complaints about lines appearing on mobile phone screens have more than doubled, according to statistics from the Consumer Association of Singapore (CASE).

The watchdog has received 31 such complaints as of Nov 14, compared with 14 complaints for the whole of 2023. In 2022, it only received four complaints.

In response to CNA's queries, CASE said on Tuesday (Nov 19) that of the 49 complaints received over the past three years, all but one were against South Korean maker Samsung.

The one other complaint was against Chinese brand OnePlus.

Besides green lines, some consumers also reported pink or white ones appearing across their screens, CASE president Melvin Yong said.

Affected consumers sought free repair or replacement from the manufacturer or its agents.

As of last weekend, six people who complained have asked CASE to help negotiate on their behalf with the manufacturer or agent, to resolve the dispute.

WHY THIS HAPPENS
Affected consumers generally complained that the vertical green lines appeared across screens after they updated their mobile phones' software, said Mr Yong, who's also a Member of Parliament for Radin Mas.

Tech review websites like TechRadar have also reported that a green line on the screen is likely related to a hardware issue such as a faulty connection to the display.

Some have suggested that a software update could have caused the phones to heat up so much that they lead to a hardware issue or exacerbate an existing one, hence producing a green line.

It can also happen after someone drops their phone, others have pointed out.

WHICH MODELS ARE MOST AFFECTED?
The green lines seem to primarily affect Samsung's Galaxy S21 series phones, according to media reports from earlier this year.

In particular, the Galaxy S21 Ultra and S21 FE models have been cited more frequently.

SamMobile, which publishes news about Samsung, said the issue has also been reported on models including the Galaxy A73, Galaxy M21, Galaxy S22 series and Galaxy Z Flip 3.

In response to queries from CNA, Samsung said it was committed to providing the best possible mobile experiences.

"Product quality continues to be one of our top priorities," a spokesperson said.

Meanwhile, Android Authority said phones made by brands like OnePlus, Oppo, realme, vivo, Xiaomi, Huawei and Apple have also been affected in the past, with the primary cause similarly attributed to a hardware defect.

"The only common thread between all reports on the green line issue on smartphones is that the phone has an AMOLED display," the site reported, referring to a type of organic light-emitting diode (OLED) technology.

It added that phones using LCD or liquid crystal display do not seem to have this problem.

HOW CAN IT BE FIXED?
The first step should be to restart the phone, according to several guides.

If the green line disappears, it was probably a software problem.

If it remains, it is likely to do with hardware and the display will need to be replaced at a service centre or repair shop.

Samsung said customers should visit an authorised service centre.

Those whose phones are still under warranty are likely to be able to get free repairs or replacements as long as there's no visible external or water damage, said Android Authority.

Samsung has reportedly offered a free, one-time screen replacement to customers in India using selected Galaxy phones. OnePlus has also offered free lifetime screen warranty to customers there.

HOW TO AVOID THE ISSUE
The consensus is there's unfortunately no foolproof way to prevent a phone from being afflicted by the green line issue.

The Tom's Guide online resource does suggest, however, that phone users delay software updates for the time being. If not, do the update in a cool and well-ventilated area to lower the chances of the phone overheating.

Source: CNA/an(jo)