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Banking AEON Bank Malaysia, Malaysia's First Digital Islamic Bank

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whycanot323
post Jun 11 2024, 03:57 PM

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aeonbank any issue with withdrawal?
i have bad experience with Rize earlier... they block eg RM50k withdrawal and also implement some handling fee (rm0.50 or something)

Aeonbank got anyone experience withdrawal issue?
ericlaiys
post Jun 11 2024, 03:59 PM

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QUOTE(whycanot323 @ Jun 11 2024, 03:57 PM)
aeonbank any issue with withdrawal?
i have bad experience with Rize earlier... they block eg RM50k withdrawal and also implement some handling fee (rm0.50 or something)

Aeonbank got anyone experience withdrawal issue?
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tried before. no problem. now less people want to withdraw due to 3.88%
!@#$%^
post Jun 11 2024, 04:00 PM

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QUOTE(whycanot323 @ Jun 11 2024, 03:57 PM)
aeonbank any issue with withdrawal?
i have bad experience with Rize earlier... they block eg RM50k withdrawal and also implement some handling fee (rm0.50 or something)

Aeonbank got anyone experience withdrawal issue?
*
few days back had issue with duitnow to mobile number. but works with account number.

50 cents fee is charged by duitnow for 5k and above, though some banks absorb it.
Arsyad1105
post Jun 11 2024, 05:34 PM

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Too many bank but money not many. I still have more bank and money is everwhere. Better to put on one account only.

This post has been edited by Arsyad1105: Jun 11 2024, 05:38 PM
soonwai
post Jun 11 2024, 08:29 PM


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QUOTE(soonwai @ Jun 7 2024, 03:08 PM)
Testing out Aeon Bank customer support. In this case, it's for missing points for Unifi bill payment made on 3/6.

Chat #1: Ask me to contact customer.service@aeoncredit.com.my

Chat #2: Ask me to wait 1 more day.

Emailed customer.service@aeoncredit.com.my as advised by Chat #1: no ack or response after 3 hrs.

In-app Transaction History "Raise Dispute" button: Ticket created. Email response from customer.support@aeonbank.com.my after 45mins asking for screenshot & transaction details.
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3/6 Unifi Bill Payment, 2 transactions 130 + 95
5/6 Transaction settled & appeared in-app, no points received
7/6 Reported
11/6 Received email reply to one of my tickets. Still no points received. Ticket marked as Resolved.
» Click to show Spoiler - click again to hide... «


Every time I reply to a ticket, a new ticket is created, so weird system.

Latest email reply from them has now changed the issue to "Unable to register account"

» Click to show Spoiler - click again to hide... «


This post has been edited by soonwai: Jun 11 2024, 10:04 PM
Medufsaid
post Jun 11 2024, 08:56 PM

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QUOTE(Medufsaid @ Jun 7 2024, 10:22 AM)
i paid celcom internet, no points yet. i chatted with customer service they say supposed to get
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QUOTE(Medufsaid @ Jun 8 2024, 11:40 AM)
i will email customer.service@aeoncredit.com.my to see if any response
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no news from Aeon on missing points. i think we just cut our losses, and compile the lists of purchases where no points were received. my aeon points (from shell petrol) came in already
soonwai
post Jun 11 2024, 09:02 PM


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QUOTE(Medufsaid @ Jun 11 2024, 08:56 PM)
no news from Aeon on missing points. i think we just cut our losses, and compile the lists of purchases where no points were received. my aeon points (from shell petrol) came in already
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inb4; I am writing to provide an update regarding your Unable to proceed to register account concerning.

Our team is diligently working on this the issue and we want to ensure that we address this thoroughly and accurately. However, we require some additional time to complete the necessary steps.

Rest assured, we are prioritizing your Unable to proceed to register accountand will keep you informed of any significant developments along the way.
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cybpsych
post Jun 11 2024, 09:17 PM

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QUOTE(cybpsych @ Jun 8 2024, 03:11 PM)
aeon bank launch campaign t&c updated with a lot of exclusions, virtual card earning 3x points, and 3xpoints crediting after 3 working days

https://assets.aeonbank.com.my/AEON_Bank_La..._e67cea4446.pdf
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QUOTE(soonwai @ Jun 11 2024, 08:29 PM)
1/6 Unifi Bill Payment, 2 transactions 130 + 95
3/6 Transaction settled & appeared in-app, no points received
5/6 Reported
11/6 Received email reply to one of my tickets. Still no points received. Ticket marked as Resolved.
» Click to show Spoiler - click again to hide... «


Every time I reply to a ticket, a new ticket is created, so weird system.

Latest email reply from them has now changed the issue to "Unable to register account"

» Click to show Spoiler - click again to hide... «

*
telco excluded
virtualgay
post Jun 11 2024, 09:19 PM

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anyone here still face onboarding issue?
soonwai
post Jun 11 2024, 09:30 PM


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QUOTE(cybpsych @ Jun 11 2024, 09:17 PM)
telco excluded
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4814 indeed but cannot get a straight answer from Aeon.
soonwai
post Jun 11 2024, 09:43 PM


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QUOTE(Medufsaid @ Jun 11 2024, 08:56 PM)
no news from Aeon on missing points. i think we just cut our losses, and compile the lists of purchases where no points were received. my aeon points (from shell petrol) came in already
*
Telco excluded. Did you do your payment before 7/6 when the FAQ was updated? FAQ 24/5 doesn't mentioned Telco 4814 as an exclusion but has a catch-all. Unsure if there were any FAQ updates between those 2 dates.

Also like you, I chatted with CS (on 7/6) who said that I should get points for Unifi. However first level CS tends to be uninformed.

This post has been edited by soonwai: Jun 11 2024, 10:04 PM
Medufsaid
post Jun 11 2024, 09:52 PM

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Jun 4th. so debatable if posting date is actually Jun 6th or 7th
QUOTE(Medufsaid @ Jun 4 2024, 08:31 PM)
just paid celcom internet bill online. not reflected in app yet
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soonwai
post Jun 11 2024, 09:54 PM


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QUOTE(Medufsaid @ Jun 11 2024, 09:52 PM)
Jun 4th. so debatable if posting date is actually Jun 6th or 7th
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They should follow transaction date. Anyway my posting date was 5/6 which didn't help. Transaction on 3/6.
ericlaiys
post Jun 12 2024, 10:14 AM

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so many excluded...aeon card become useless. switch to gxbank safer
leanman
post Jun 12 2024, 10:31 AM

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QUOTE(Arsyad1105 @ Jun 11 2024, 05:34 PM)
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Too many bank but money not many. I still have more bank and money is everywhere. Better to put on one account only.
*
Isn't it there is a saying never put all your eggs into one basket
TSnexona88
post Jun 12 2024, 10:34 AM

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As the week passed by...

More exclusions for AEON Bank...

It's getting more more unattractive...
ScrappyCoCo
post Jun 12 2024, 11:26 AM

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QUOTE(nexona88 @ Jun 12 2024, 10:34 AM)
As the week passed by...

More exclusions for AEON Bank...

It's getting more more unattractive...
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Well i guess ppl open the account for that 3.88% only, not even bother with their debit card. After 31/8 switch to better sources.

Oh ya, u get free RM15 too tongue.gif
Arsyad1105
post Jun 12 2024, 11:43 AM

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QUOTE(leanman @ Jun 12 2024, 10:31 AM)
Isn't it there is a saying never put all your eggs into one basket
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Never heard about it but since my money is everywhere I have to check all bank to see if I have enough to transfer/pay.
jacklsw86
post Jun 12 2024, 04:33 PM

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QUOTE(Arsyad1105 @ Jun 12 2024, 11:43 AM)
Never heard about it but since my money is everywhere I have to check all bank to see if I have enough to transfer/pay.
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That's why I keep RM 10 in rize in case they have good promo again. BTW I think I'm gonna close my CIMB saving account, totally useless already this sotong bank.
frankliew
post Jun 12 2024, 09:27 PM

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Rosak ka
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